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NCI Computer Services What services do we provide? How can you access them? How To Use This Presentation

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NCI Computer Services

  • What services do we provide?

  • How can you access them?


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How To

Use This Presentation

Welcome to the National Cancer Institute Computer Services Orientation. This self-study online presentation is developed to introduce you to the various computer services offered by the NCI Computer Services. This orientation is not intended to supplement any formal IT training but it is important that you complete this orientation in its entirety to fully understand your options as a NCI computer user.

This presentation is written in modular learning segments that introduce you to the services and concepts of NCI Computer Services. Every module begins with an animated graphic that identifies the start of the module and depicts the main concepts covered in the module.

The entire presentation is designed to operate automatically without your involvement. However, several navigational aids have been included to facilitate movement throughout the presentation. Each section in the table of contents is “clickable” for quick acceleration to that topic. The underlined bulleted text located in the upper left window of each screen provide effortless access to specific learning segments. The red bulleted text designates the segment currently under review. Navigational buttons are located in the lower left window of each screen to provide rapid movement to the beginning of orientation topics. The middle navigational button (home) returns you to the table of contents.


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NCI Computer Services

Computer Services Orientation

Select a topic or click the right arrow to start the orientation

Section 1: What Services are Available?

Section 2: Accessing Services & Accounts

Section 3: File Storage

Section 4: Printing Services

Section 5: E-mail

Section 6: Internet & Intranet

Section 7: Software & Applications

Section 8: Hardware & Loaner Equipment

Section 9: Security Policies

Section 10: Training & Education

Section 11: Where do I go for Help?


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  • Section 1:

  • Available Services

  • What’s Provided

  • Getting Services

  • What Services does NCI Computer Services provide?

  • Services are the things that we will provide to you, if you need them:

    • Secured File Storage

    • Print Services

    • E-mail

    • Connections to the Internet

    • Access to a Suite of Software and other Applications

    • Hardware Recommendations and Loaner Equipment

    • Training and Education Opportunities

    • Security

    • Installation Services and Troubleshooting

  • To Obtain Services:

  • Contact the NCI Help Desk on 301-496-0268 or via e-mail at help@pop.nci.nih.gov


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How do I get to all of these Services?

The NCI Network provides the connection which allows access to all of our services

How do I get to the Network?

By logging in to your computer, with your assigned user id and password

What if I need help?

Call the Help Desk on 301-496-0268. Assistance is provided weekdays from 7:00 am to 7:00 pm.

  • Section 1:

  • Available Services

  • What’s Provided

  • Getting Services

  • To Obtain Services:

  • Contact the NCI Help Desk on 301-496-0268 or via e-mail at help@pop.nci.nih.gov


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  • Section 2:

  • Accessing Services

  • Network Login

  • Network Access

  • Descriptions

  • Getting Accounts

Logging In…

When you first turn on your computer you are greeted with the network login screen.

  • Login Prompt - -

    • Name

      • Enter the user id provided by the Help Desk. Do not attempt to enter a user name of your choice.

    • Password

      • Enter “password” as your password for the initial logon screen. You will be prompted later to change the default password to your personal password. For guidance on selecting good passwords http://irm.cit.nih.gov/security/pwd_guidelines.html

  • To Obtain Services:

  • Contact the NCI Help Desk on 301-496-0268 or via e-mail at help@pop.nci.nih.gov


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  • Section 2:

  • Accessing Services

  • Network Login

  • Network Access

  • Descriptions

  • Getting Accounts

  • Once you are Logged In…

  • Your User Login determines the:

    • accounts,

    • services, and

    • applications you need access to

  • That way each time you login, all of the tools you need to do your job

  • will automatically appear:

    • On your desktop,

    • In the Start-up Menu, and

    • Under the NAL icon on your desktop.

  • To Obtain Services:

  • Contact the NCI Help Desk on 301-496-0268 or via e-mail at help@pop.nci.nih.gov


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  • Section 2:

  • Accessing Services

  • Network Login

  • Network Access

  • Descriptions

  • Getting Accounts

What is an Account?

An account is established to grant access to the services and applications we provide in order to maintain security.

How do I obtain Accounts?

Your access accounts for the Network, E-mail, and the Internet are established for you upon your arrival to NCI. Your lab/office may suggest additional applications/services which you will need to register for.

A list of NCI licensed applications can be found at the following site http://dino.nci.nih.gov/support/censoft1.html

(Note: Some applications will require additional accounts)

A list of NIH services can be found at http://csb.cit.nih.gov/accounts/caforms.htm.

(Note: Some applications will require additional accounts)

To obtain additional accounts, call the NCI Help Desk at 301-496-0268 or email them at help@pop.nci.nih.gov

  • To Obtain Services:

  • Contact the NCI Help Desk on 301-496-0268 or via e-mail at help@pop.nci.nih.gov


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  • File Storage

  • For storage of electronic data, you are given both personal and shared data storage space. It is recommended that your files be stored on Home and Group Drives. Data saved to these drives is backed-up on a regularly scheduled basis.NCI prohibits the storage of application software and illicit materials for all storage areas.

    • Personal

      • Home drive (H:) provides a personal data storage space on the network that can only be accessed by the user.

    • Group

      • Group drive (L:) provides a shared storage space that can only be accessed by authorized users.

    • Large Storage

      • For users with large data storage needs (e.g., gels, images), special arrangements can be made for higher capacity network space.

  • To Obtain Services:

  • Contact the NCI Help Desk on 301-496-0268 or via e-mail at help@pop.nci.nih.gov


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Printing Services

NCI provides the installation and troubleshooting for both local and shared printers.

Users with specialized printing needs can use our poster/plotter printers and photo quality color printers. We have these special printers available for use in centralized locations in Building 37, 41, and 6116.

  • Section 4:

  • Printing

  • Options

  • To Obtain Services:

  • Contact the NCI Help Desk on 301-496-0268 or via e-mail at help@pop.nci.nih.gov


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  • E-Mail Services

  • E-mail services offered by NCI:

    • Outlook

      • Microsoft Outlook is the standard e-mail system which includes e-mail, calendaring (individual or shared), to do list, etc.

    • POP

      • For users who prefer alternative e-mail, the NCI offers POP mail with a standard software such as Eudora or Netscape.

  • Web Access for E-mail:

  • Your E-mail can also be accessed via the web. Contact the Help Desk to setup access.

  • To Obtain Services:

  • Contact the NCI Help Desk on 301-496-0268 or via e-mail at help@pop.nci.nih.gov


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  • E-mail Addresses

  • Upon your arrival to NCI you are assigned two e-mail addresses. Both

  • E-mail addresses route E-mail to your in-box.

    • NCI – (username@mail.nih.gov)

    • NIH - (alias@nih.gov) Each user who is registered in the NIH Directory Service receives an identifier that is guaranteed to be unique at NIH.

  • For instructions on how to update your directory entry in the Global Address List or NIH Directory, visit the sites below.

    • Global Address Listhttp://camp.nci.nih.gov/admin/news/admin/200102/gal.htm

    • NIH Directory and E-mail Forwarding Servicehttp://camp.nci.nih.gov/admin/news/admin/199910/directory.htm

  • To Obtain Services:

  • Contact the NCI Help Desk on 301-496-0268 or via e-mail at help@pop.nci.nih.gov


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  • E-mail Management

  • E-mail traffic has increased significantly since its debut at NCI. To prevent this resource from becoming unwieldy users must make a concerted effort to properly manage the size and use of their personal mailbox. Mailbox size limits are enforced to ensure each user minimizes the storage of unneeded mail.

    • E-mail Do’s and Don’tshttp://dino.nci.nih.gov/support/EmailOverload/etiquette.html

    • Managing Mailbox Spacehttp://camp.nci.nih.gov/admin/news/admin/200010/mailbox.htm

    • Email Limitshttp://camp.nci.nih.gov/admin/news/admin/200103/compnews.htm

    • Guidelines for NCI-Wide Mailing

  • http://dino.nci.nih.gov/support/massmail.html

    • Guidance on Unwanted E-mail, Spam and Chain Lettershttp://irm.cit.nih.gov/security/spam.htm

  • To Obtain Services:

  • Contact the NCI Help Desk on 301-496-0268 or via e-mail at help@pop.nci.nih.gov


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Intranet and Internet

NCI has both an Intranet (internal to NCI employees only) and Internet (available to general public) website.

NCI Intranet Homepage CAMP (Common Access Method Protocol) is available at http://camp.nci.nih.gov/

Please note: Access accounts are required for the NCI Intranet Web Server. If you are going to be publishing web pages on CAMP, please contact Dan Sands for access. He can be reached on 301-496-1629.

NCI Internet Homepage http://www.cancer.gov/

  • Need Help:

  • For access to the NCI Intranet Web Server Call Dan Sands 301-496-1629

  • For help with any other issues, contact the NCI Help Desk on 301-496-0268 or via e-mail at help@pop.nci.nih.gov


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  • Section 7:

  • Software & Applications

  • Access

  • Availability

What are Applications?

Applications are the software tools used to do your job.

Applications Access

NCI offers a variety of software for the administrative and scientific community. Click on the Windows Start menu to access the list of core services applications. A window similar to below should appear.

  • To Obtain Services:

  • Contact the NCI Help Desk on 301-496-0268 or via e-mail at help@pop.nci.nih.gov


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  • Section 7:

  • Software & Applications

  • Access

  • Availability

  • What Applications are available?

  • A complete listing of NCI supported software can be found at http://dino.nci.nih.gov/support/censoft1.html

  • .

    • Business applications

      • Microsoft and Corel Office suites

    • Internet applications

      • Netscape, Adobe Acrobat, Real Player, IP/TV

    • Utility applications

      • WinZip, McAfee

    • Scientific applications

      • Mac Vector, Sequencer, Reference Manager, End Note, and Sigma Plot.

    • Administration applications

      • That Fine System, Visual Status of Funds, ADB and IMPAC II.

  • To Obtain Services:

  • Contact the NCI Help Desk on 301-496-0268 or via e-mail at help@pop.nci.nih.gov


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  • Section 8:

  • Hardware

  • Recommendations

  • Loaner Equipment

  • Hardware Recommendations

  • A detailed listing our recommendations for:

    • Desktop Computers (PC/Mac)

    • Laptops (PC/Mac)

    • Printers

  • can be found at the following website - -

  • http://dino.nci.nih.gov/support/recommend/index.html

    • .

  • Note on Printers: Whenever there is more than one user, we recommend network capable printers. Network printing allows economical printer sharing for multiple machines. We recommend Hewlett Packard laser printers that include Jet Direct cards.

  • To Obtain Services:

  • Contact the NCI Help Desk on 301-496-0268 or via e-mail at help@pop.nci.nih.gov


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  • Section 8:

  • Hardware

  • Recommendations

  • Loaner Equipment

  • Loaner Equipment

  • NCI offers a pool of PC or Macintosh desktops, laptops and LCD projectors for your use. This equipment may be borrowed for presentations, special projects, use during travel as well as special project work at home.

    • .

    • Reservations

      • To reserve the NCI loaner equipment, send an email to help@pop.nci.nih.gov or call the Help Desk at 496-0268. In your message, please state the duration of the loan, whether you require a Macintosh or PC. A two week advance notice is recommended.

    • Loan Period

      • The check-out period should not exceed 1 month for a laptop, 3 months for a desktop.

  • To Obtain Services:

  • Contact the NCI Help Desk on 301-496-0268 or via e-mail at help@pop.nci.nih.gov


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  • Security

  • NCI Computer Services provides security using anti-virus protection and firewalls. Prompted anti-virus upgrades are implemented on a monthly basis. However, every three months and in the event of a major outbreak, a forced upgrade is performed on all workstations.

    • Guidance on Selecting Good Passwords

      • http://irm.cit.nih.gov/security/pwd_guidelines.html

    • NIH IT Rules of Behavior

      • http://irm.cit.nih.gov/security/nihitrob.html

    • Appropriate Use of NIH E-mail and Internet Services

      • http://irm.cit.nih.gov/policy/e-mail&i.html

    • Security Policies, Guidelines and Regulations

      • http://irm.cit.nih.gov/security/sec_policy.html#policy

    • Security Awareness Training

      • http://camp.nci.nih.gov/support/security/index.htm

  • To Obtain Services:

  • Contact the NCI Help Desk on 301-496-0268 or via e-mail at help@pop.nci.nih.gov


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Training & Education Opportunities

NCI offers several training and education opportunities to tailor fit your needs.

Hands-on Training

Off-Site for Individuals (Voucher Training)

On-Site for Groups (Customized Training)

Self Study

Books

Reference Guides

Computer-Based Training (CBT)

  • Section 10:

  • Training & Education

  • Opportunities

  • Classroom

  • Customized

  • Self Paced

  • .

  • To Obtain Services:

  • Contact the NCI Help Desk on 301-496-0268 or via e-mail at help@pop.nci.nih.gov


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  • Section 10:

  • Training & Education

  • Opportunities

  • Classroom

  • Customized

  • Self Paced

  • Voucher Training

  • Provides NCI staff (at no cost) the individual opportunity to attend hands-on classroom training for NCI supported software tools. For more information refer to: http://camp.nci.nih.gov/admin/news/admin/200010/voucher.htm

    • .

    • Providers

      • Three commercial training companies (CompuClub, New Horizons, CompUSA) provide regular scheduled training at their local facilities.

    • Course Catalog

      • Visit the web sites below for available training courses. All registrations must be done by phone with the company sales rep.

      • CompuClub, Dennis Chazelle - 301-258-7684 http://www.thecompuclub.com/Schedules/outlineandschedule.asp

      • New Horizon, Jean McDonald - 703-749-3765

      • http://www.newhorizons.com/retail/search/classes/schedules/index.asp

      • CompUSA, Rochelle Ramkeesoon - 301-947-7030 http://www.compusa.com/training/ .

  • To Obtain Services:

  • Contact the NCI Help Desk on 301-496-0268 or via e-mail at help@pop.nci.nih.gov


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  • Section 10:

  • Training & Education

  • Opportunities

  • Classroom

  • Customized

  • Self Paced

  • Customized Training

  • NCI Computer Services also offers customized group computer training for a minimum group size of eight or more students.

  • .

    • Customization

      • A group or organization can customize the length of training,from a couple of hours, days up to a week. Training can be on one or several applications, specified for the type of skill you are trying to achieve. Training is conducted in our onsite resource facility or in a conference room setting using laptops.

    • Cost

      • This group computer training is free of charge provided the minimum seating requirement is met.

  • To Obtain Services:

  • Contact the NCI Help Desk on 301-496-0268 or via e-mail at help@pop.nci.nih.gov


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  • Section 10:

  • Training & Education

  • Opportunities

  • Classroom

  • Customized

  • Self Paced

  • Self Study Training

  • A user resource center is located in Building 6116 in 501, but entry is through 5062. A variety of self study training is available through electronic and hard copy media.

    • Books

      • A library of several books focusing on the use and operation of the Microsoft software

    • Reference Guides

      • An assortment of quick reference guides designed to cover the most commonly used features of software applications.

    • Computer-Based Training (CBT’s)

      • A selection of pre-assessment and computer-based training software for self-paced learning.

  • To Obtain Services:

  • Contact the NCI Help Desk on 301-496-0268 or via e-mail at help@pop.nci.nih.gov


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  • NCI Help Desk – Your connection to Computer Services

  • The Help Desk is your main point of contact for all Computer Services and they provides installation services of network, computer hardware and software and troubleshooting.

    • Request for Service

      • Help Desk hours of operation are weekdays, 7:00am to 7:00pm. Contact the Help Desk at 496-0268 or e-mail to help@pop.nci.nih.gov for assistance.

    • Service

      • Your call will be answered by a Customer Service Representative (CSR). If the CSR is unable to assist you, a technician will be dispatched to diagnose and resolve the service request. Whenever service calls cannot be resolved in a timely fashion, a loaner PC is provided during the service period.

    • Response time

      • The response time for urgent service calls is 2 hours, new installations and all non-urgent service calls is 16 hours.

    • Quality Assurance

      • Within a few days of completion of the service call, you will be contacted to verify the completeness of the service request.


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  • When all else fails…..

  • Contact the Help Desk

  • At your service –

  • Weekdays 7:00am to 7:00pm.

  • Call Us - 301-496-0268

  • E-mail Us - help@pop.nci.nih.gov