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ICT in School Administration

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  1. ICT in School Administration Conference on ICT Support for Universalisation of Secondary Education Wipro Consulting Services 27th May, 2009

  2. Agenda Secondary Education and School Administration Expectations from ICT in School Administration Proposed Scenario Key Imperatives for Implementation

  3. Secondary Education and School Administration

  4. Secondary Education in India Universalization of primary education would entail a surge in demand for Secondary Education Need for increasing access (coverage) for universal enrolment Focus on universal retention, high quality learning ensuring optimum utilization of school administration / resources Secondary Education Largely Responsibility of State Governments *Source: Selected Educational Statistics (2004-05)- Outcome Budget 2007-08, Dept of School Education and Literacy

  5. Secondary Education: Ecosystem Central Government Secondary School • Policy Directives • Educational Statistics • Learning - Teaching • Supplies and Equip. DEPARTMENT OF SCHOOL EDUCATION AND LITERACY, GoI DEPARTMENT OF SCHOOL EDUCATION AND LITERACY, GoI • Evaluations • Support - Schemes • School Management • School Finances Apex Level Bodies – NCERT, CBSE, etc.. Apex Level Bodies – NCERT, CBSE, etc.. Centrally Sponsored Schemes Centrally Sponsored Schemes State Government STATE DEPARTMENT OF SCHOOL EDUCATION Directorate 1 Directorate 2.. Directorate n • School Supervision • Examinations • Supplies and Equip. • Syllabus • Execute Policy • Resource Management • Teacher Recruitment • Training DISTRICT EDUCATION OFFICE SECONDARY SCHOOLS School Administration Teacher / Staff Student / Parent

  6. School Administration: Key Challenges (1/2) • Efficient Resource Tracking and Utilization • Teacher / student movement • Asset tracking • Impact on financial planning and budgeting • Informed Decision Making • Fragmented and fuzzy data • Non-standard formats and frequency • Manual handling of huge data • Delayed information collection and compilation

  7. School Administration: Key Challenges (2/2) • Coordination between Departments and Directorates • Lack of timely, structured & efficient information sharing • Duplication of data collection and compilation • Impact on implementation and monitoring of schemes • Increased Process Efficiency • Manual working leading to huge workload • De-centralized, non-standardized procurement • Technology enabled planning and school administration

  8. Expectation from ICT in School Administration

  9. Expectations: Student / Parent • Access to Quality Education • Ready access to information w.r.t the infrastructure, staff strength, teacher qualifications, schemes, etc. • Access to student data, results, admission formalities, etc. • Minimum physical interaction with department • Faster turn-around time of services • Efficient mechanism for grievance redressal and filing appeals

  10. Expectations: Employee / Teacher • Need-based and customized capacity building / training • Simplified HR and payroll administration • Faster processing of disciplinary issues • Simplified office procedures and paper- less office environment • Greater transparency and accountability • Performance based incentives • Improve student-teacher ratio

  11. Expectations: School Administration • Efficient internal office procedures and functions • Efficient enforcement of Acts, Rules and Procedures • Efficient scheme planning, monitoring and beneficiary identification process • Centralized maintenance of records for administrative convenience • Seamless information sharing and exchange with other departments • Accurate data and scheme statistics for the GOI and external agencies

  12. Proposed Scenario

  13. Secondary Education: ICT Enabled Ecosystem (1/2) Student – Teacher Learning School Administration Decision Support System Procurement System Grievance Redressal Inter-department Integration System Education Administrator (National) Student DB National Secondary Education Portal Teacher DB Education Administrator (State) School DB State Secondary Education Portal Directorates Districts School Asset DB Education Administrator (District / School) Accounts DB Document DB Student Scheme DB Grievance DB Teacher

  14. Secondary Education: ICT Enabled Ecosystem (2/2) • Personal record information • Enrolment & attendance/leave information • ExaminationPerformance&Analysis • FeesManagement Students and Academic Management BUS INESS INTELL IGENCE GEO INFO SYS • Personal record information • Attendance, leave & transfer information • Training • Salary Management • Performance Analysis Staff Management Infrastructure Management • Building details • Facility Indicators • Hardware & Software • Dak Monitoring • Fund & Grant management • Inventory Management • Procurement Management General Administrations

  15. Key Imperatives during Implementation

  16. Potential Issues during Implementation (1/2) Ownership • Centralized Vs Decentralized • Overall ownership of the initiative at State Level • Ownership at district / sub-district levels Change Management • Acceptance of suggested changes by employees • Capacity / skill enhancement • Awareness / acceptance among students / teachers • Government orders for implementation of changes • Service delivery based on electronic submission • Acceptance of database for reference for • service delivery Legal & Regulatory

  17. Potential Issues during Implementation (2/2) • Product Vs Bespoke • Standard architecture • Integration across Departments • Connectivity (SWAN) / readiness of State Technology / Infrastructure • Continuity of key project champions • Project reviews and escalation procedure • Adherence to SLAs in view of manual workflows • Budgets for sustenance( AMC, Consumables) • Fading away of the initiative in the absence of • back-end automation • Coordination between stakeholders Implementation & Sustenance How can we address these issues and define parameters to measure the success

  18. Our Learning – Addressing the Potential Issues (1/2) Projects/ Timelines M1 M2 M3 M4 M5……… Projectized Approach Roll out activities Portal Dev. STQC Audit Trainings Infra Deployment • Success of project to be measured based on • No. of services being delivered/availed by student / • teacher • No. of participating line departments • Student / Teacher / Administration satisfaction index • (based on survey) Measurement Parameters • Rollout is planned from DAY ONE • Projectized approach • Robust monitoring mechanism (Central PMU) • Leverage best practices across States

  19. Our Learning – Addressing the Potential Issues (2/2) • Core team under State Dept. for running the project • Conduct workshop with all the key stakeholders to arrive at a consensus • State IT Agency to play a critical role for sustaining the initiative • Initiate rollout of infrastructure based on connectivity, status of CSC deployment and SDC availability • Close coordination with line departments / State IT Nodal agency for bridging the technology readiness gap Institutional Framework Technology / Infrastructure

  20. Q & A

  21. Thank You Muralidhara Honnur Head, Industry Services – Government Wipro Consulting Services muralidhara.honnur@wipro.com