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LEARNING ABOUT CONSULTATION ON RECONFIGURATION. JEMMA GILBERT Community Engagement Manager Sutton and Merton PCT. “Better Services, Closer to Home”. East Elmbridge, Mid-Surrey Sutton and Merton From 2 Acute Hospitals to 1 Critical Care Centre and many Local Care Hospitals

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learning about consultation on reconfiguration

LEARNING ABOUT CONSULTATION ON RECONFIGURATION

JEMMA GILBERT

Community Engagement Manager

Sutton and Merton PCT

better services closer to home
“Better Services, Closer to Home”
  • East Elmbridge, Mid-Surrey Sutton and Merton
  • From 2 Acute Hospitals to 1 Critical Care Centre and many Local Care Hospitals
  • 2 SHAs, 5 LA’s/OSCs, 4 PPI Forum, 2 PCTs, 2 Acute Hospitals, 1 Mental Health Trust, GP practices, NHS staff, 650,000 population
double focus
Double Focus

CAPITAL PROJECT

SOC- Strategic Outline Case

  • Site Criteria
  • Options Appraisal
  • Formal Consultation

OBC – Outline Business Case

FBC – Full Business Case

SERVICE REDESIGN

e.g.

Maternity Services,

Day Surgery Units

  • Pathways of Care
  • Patient Experience
develop a consultation blueprint
Develop A Consultation Blueprint
  • A Stakeholder map
  • Decision-making ‘anchor’ points
  • Recruiting/Supporting Representatives
  • Marcoms Planning
  • Media PR
  • Formal Consultation Preparation
  • Engagement Activities
  • Evaluation & Feedback
summary
Summary
  • Understand the change process –milestones and decisions
  • Investigate the consultation history
  • Take a whole systems approach
  • Produce a ‘walk-it-talk-it’ consultation blueprint
  • Produce an interactive stakeholder map
  • Become a risk spotter
  • Tell everyone consultation is critical to success and must be a resource priority
  • Balance bricks and mortar with the patients experience