Working with Hispanics. Presentations Araceli Alonso Antonio Noguera Audience. Communicating with Hispanic employees “I communicate pretty well, except for the personal issues…” Spanish employees in: Housekeeping Food management Landscaping Cooking and Serving Manufacturing
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“I communicate pretty well, except for the personal issues…”
Spanish employees in:
Cooking and Serving
What are our interests?
Doing business in Mexico
We have previous assumptions.
We don’t know what their goals are.
We don’t know anything about them.
We expect they know our culture.
We have only one perspective.
What is their point of view?
They feel frustration in communication with us.
They have fears.
They know many things about us.
They are comparing and contrasting cultures.
The have three perspectives: the native Indian, the Spanish, and the American.
Try to assign a task related to the specific skills of each one.
People from the Gulf work in food factories.
People from Aguas Calientes are very good in mathematics. Several Japanese Factories are there.
Indians from Southern Mexico probably don't speak Spanish.
Many Paraguayans speak Guarany, not Spanish
I work for Trade Inc.
I am Vice-President.
My name in John Brown.
-Me llamo José Luis Pérez Mendieta
-¿Mendieta, No será de los Mendieta de Jalisco?
-Pues sí, soy de Jalisco.
-Entonces conocerá a Doña Carmen Mendieta de Cortés.
-Cómo no, si es mi tía segunda.
-Pues yo estoy casado con una hermana de su marido.
Two hours later
-By the way, I work at Trade Inc.
We care about WHAT you are.We care about WHAT your position is.We care about WHERE you work.
They care about WHO you are.They care about WHAT your family is.They care about WHERE you are from.
Take your time when meting for the first time someone.Try to find connection between you and he/she.Tell something about your family.
We move from one state to another.
We get divorced.
We change work in order to improve our financial situation.
We constantly change: TV, car, sofa...
They study in their hometown.
They live close to their family.
They get divorced, but only sometimes.
They prefer to stay in the same work place.
They keep things.
Time is money.
Mañana (Tomorrow) means never.
Ahora (Now) means Today.
Ahorita means in a couple of hours.
Ahoritita means in a hour.
¡Ya! means now.
Be aware, if someone invites you to a party starting 6:00 pm, it is probably a good idea to go at 7:00.
But if you have a job interview at 10:00 am. go there al 9:55. If this person is a CEO, he/ she probably has a degree from an American University.
Institutions have enormous power.
The owner knows who knows everything.
Workers are expected to show initiatives.
They are expected to participate in brainstorming.
Individuals have enormous power.
The owner knows everything.
Workers expect to receive orders.
They don’t expect to show initiatives.
José María Pérez Cabeza de Vaca
María José Echevarria Goroicoechea
Guadalupe Cortés de Prado
What means communication for you?
Sender Message Receiver
Lack of communication
Model #1 Sender Message Receiver
The receiver has not capacity to understand the message.
Model #2 Sender Message Receiver
There is not real interest to understand the message.
Model #3 Sender Message Receiver
The expectations are far away from the real message.
We pay for our entertainment.
We make voluntary job.
We find help in institutions.
We bring food when someone invite us.
We are independent.
Spanish Way of Life
They do their our entertainment.
They make charity.
The find help in the family.
To brig food to someone it is an insult.
They have obligations with the family.
It is important to understand that our way is not better or worse than Spanish way. It is only different.
5 What are our approaches? What are their approaches?
6 How can we call them?
8 Where are you from?
9 How can they call us?
10 What do they know about us? What do we know about them?
11 Knowing differences
12 We care about
15 Professional relationships
16 The role of authority
17 The role of loyalty
23 How we communicate
25 American Way of Life Spanish Way of Life
26 As a supervisor, what I need to know?
27 Something else?
28 Our conclusions