Quality system and quality improvement

1. Quality system and quality improvement Train to Gain Provider Support Programme October 2007

2. SAR links (see Guidance) KQ5 Leadership and management 5.1 Bullets 1 and 3 – quality improvement arrangements 5.1 Bullet 2 – actions taken to improve quality 5.1 Bullet 4 – staff involvement in QI

3. Quality system

4. What do we mean by ‘system’?

5. Quality policy/strategy • Overview of quality improvement • Approach • Methods • Arrangements for review

6. Policy example The Q Track

7. Quality procedures • Cover all key tasks and priorities • Describe procedures • Consistency and standards • Update procedures • Current best practice • Keep them simple • Make sure people understand them

8. Procedures example

9. What you are looking for • Are the procedures clear? • How easily can you follow them? • Are they comprehensive? • Is anything important missed out? • Do they specify the standard expected? • Would you know what to do?

10. How good are your procedures? • Clear • Comprehensive • Specify standard How could you improve them?

11. Quality monitoring • Check that procedures are being followed • . . . and that they are good or excellent • Focus on the experience of learners • Help staff to see the positive side • Follow up any lapses • Keep records

12. Monitoring schedule • Internal audit programme • Build on observations, interviews and IV

13. Quality improvement

14. Use data Use feedback Manage subcontractors Share good practice Quality improvement

15. Use data Identify weakness & measure improvement Look at trends over time Compare data Across programmes and with other providers Set targets based on data Use feedback From learners, on the quality of experience Using a range of methods Data and feedback

16. QI covers all subcontracted provision Responsibility for QI clearly defined and shared Frequent contact Manage subcontractors

17. Encourage staff to exchange experience Identify and adopt/adapt what works Break it down into actions Share good practice

18. Putting it all together • Systematic framework • Learners and learning at the centre • Clear roles • Good documentation • Well planned Not overly burdensome!

19. What you are working out • How the system works • How do the components fit together? • How it drives forward improvements • What is it likely to result in?

20. How is your capacity to improve? Demonstrated through: • Levels of performance and quality • Quality arrangements • Progress on improvement actions • Eliminating weaknesses • Building on strengths

21. Quality improvement plan

22. Content of plan • Links closely to the SAR • Areas for improvement • Strengths • SMART • Documents the actions to improve

23. QIP tips • Complete the quality improvement plan at the same time as the SAR • Use the format provided • Upload the QIP to the Provider Gateway • As a draft document – you will need to change it • Update the QIP regularly

24. Systems and cultures

25. Website mindset2000.com click on ‘members’ in menu bar user name: guest password: northeast