Quality system and quality improvement. Train to Gain Provider Support Programme October 2007. SAR links (see Guidance). KQ5 Leadership and management 5.1 Bullets 1 and 3 – quality improvement arrangements 5.1 Bullet 2 – actions taken to improve quality
Quality system and quality improvement Train to Gain Provider Support Programme October 2007
SAR links (see Guidance) KQ5 Leadership and management 5.1 Bullets 1 and 3 – quality improvement arrangements 5.1 Bullet 2 – actions taken to improve quality 5.1 Bullet 4 – staff involvement in QI
Quality policy/strategy • Overview of quality improvement • Approach • Methods • Arrangements for review
Policy example The Q Track
Quality procedures • Cover all key tasks and priorities • Describe procedures • Consistency and standards • Update procedures • Current best practice • Keep them simple • Make sure people understand them
What you are looking for • Are the procedures clear? • How easily can you follow them? • Are they comprehensive? • Is anything important missed out? • Do they specify the standard expected? • Would you know what to do?
How good are your procedures? • Clear • Comprehensive • Specify standard How could you improve them?
Quality monitoring • Check that procedures are being followed • . . . and that they are good or excellent • Focus on the experience of learners • Help staff to see the positive side • Follow up any lapses • Keep records
Monitoring schedule • Internal audit programme • Build on observations, interviews and IV
Use data Use feedback Manage subcontractors Share good practice Quality improvement
Use data Identify weakness & measure improvement Look at trends over time Compare data Across programmes and with other providers Set targets based on data Use feedback From learners, on the quality of experience Using a range of methods Data and feedback
QI covers all subcontracted provision Responsibility for QI clearly defined and shared Frequent contact Manage subcontractors
Encourage staff to exchange experience Identify and adopt/adapt what works Break it down into actions Share good practice
Putting it all together • Systematic framework • Learners and learning at the centre • Clear roles • Good documentation • Well planned Not overly burdensome!
What you are working out • How the system works • How do the components fit together? • How it drives forward improvements • What is it likely to result in?
How is your capacity to improve? Demonstrated through: • Levels of performance and quality • Quality arrangements • Progress on improvement actions • Eliminating weaknesses • Building on strengths
Content of plan • Links closely to the SAR • Areas for improvement • Strengths • SMART • Documents the actions to improve
QIP tips • Complete the quality improvement plan at the same time as the SAR • Use the format provided • Upload the QIP to the Provider Gateway • As a draft document – you will need to change it • Update the QIP regularly
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