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Application Overview - PowerPoint PPT Presentation


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Application Overview. Network Zone. User Zone – Client Layers. PSTN/TDM Options. PSTN utilized for customer and agent connection Offer shared or private dedicated access Remote agents supported via POTS lines

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Presentation Transcript
pstn tdm options
PSTN/TDM Options
  • PSTN utilized for customer and agent connection
  • Offer shared or private dedicated access
  • Remote agents supported via POTS lines
  • Remote offices supported via Direct Inward Dialing (DID) or Virtual Private Networks (VPN)
  • Supports UFP/ITFS & International Agents
current capacity
Current Capacity
  • Concurrent Session –
    • Infrastructure supports 1000-2000
    • Licensed for 500
    • Expandable with additional licenses and hardware
  • Concurrent Voice Interactions -
    • VoIP Gateways
      • Sprint DS3 – 576 LD DS0
      • MCI DS3 – 576 LD DS0
      • MCI Local – 138 Local DS0
    • Call Center Servers – 1300 interactions
    • No licensed restrictions
    • Expandable with additional gateways, DS3 circuits and Call Center Servers
  • Tenant Specific -
    • 50,000 Interactions (not tested)
    • 20,000 Sessions (not tested)
hosting environment
Data Center

State-of-the-Art, Disaster-Tolerant Texas facility

Manmade & Natural Disaster Resilient

Redundant Power, UPS &Generator

Multiple Layered Secure

BGP IP Access with 4 Backbone Providers

Voice Network

Diverse Multi-Carrier 8XX/LD/Local Access

TDM & VoIP egress and regress

100% Soft Switch Architecture

Emergency Rerouting & Deflection

Hosting Environment
  • Data Network
    • Diverse BGP Connections
    • Redundant Fully Meshed Routers/Switches
    • Multi Level Firewall Zoning
    • VLAN Voice & Data Isolation
    • CSS Load balancing
  • Server Architecture
    • Utilize IBM Blade Servers
    • Clustering Used for high-availability
    • Utilize EMC Storage