Size Matters. CWLA CONFERENCE February 24, 2004. Introduction. Karen L. K. Valentine Staff Representative Delaware Public Employees Union, AFSCME, Council 81 302 323-2121. MANAGEABLE CASELOADS.
February 24, 2004
Maintain experienced staff by lowering turnover rates
All levels of employees need to be accountable not just the worker
such as LMC, quality circles, lunches etc.