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Size Matters. CWLA CONFERENCE February 24, 2004. Introduction. Karen L. K. Valentine Staff Representative Delaware Public Employees Union, AFSCME, Council 81 302 323-2121. MANAGEABLE CASELOADS.

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Size Matters

CWLA CONFERENCE

February 24, 2004


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Introduction

  • Karen L. K. Valentine

  • Staff Representative

  • Delaware Public Employees Union, AFSCME, Council 81

  • 302 323-2121


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MANAGEABLE CASELOADS

  • LEGISLATION Needed because it provides oversight, allows for additional hiring, holds people accountable

  • LOWER TURNOVER RATES

    Maintain experienced staff by lowering turnover rates

  • ACCOUNTABILITY

    All levels of employees need to be accountable not just the worker

  • VIGILANCE

  • Need to constantly monitor caseloads as well as the workplace environment while looking for solutions which are ever evolving

  • EMPLOYEE INVOLVEMENT Employees involvement increases morale, gives employees a buy-in and often employees know best what works.

  • COALITIONS All interested parties need to join together


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LEGISLATIONWhat it does and why it is necessary

  • CWLA recommended standards + 2 (average not individualized)

  • Annual adjustment of positions

  • Provides for oversight

  • Accountability which leads to seeking new and innovative ideas.


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REDUCE EMPLOYEE TURNOVERLow turnover of staff is a significant factor in maintaining smaller caseloadsIdeas for reducing turnover:

  • Career ladders/promotional opportunities

  • Flexible/Alternative work schedules

  • Over-hires

  • Staffing for 24 hour service – no on call duty

  • Intensive Training


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REDUCE EMPLOYEE TURNOVERLow turnover of staff is a significant factor in maintaining smaller caseloadsIdeas for reducing turnover:

  • Well equipped workers

  • Adequate support staff/Assistants

  • Labor/Management Meetings

  • Streamline/Reduce Paperwork


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VIGILANCE

  • Constant monitoring is necessary as regulations, budgets and other trends impact caseloads

  • Seek new ideas

  • Never say never


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EMPLOYEE INVOLVEMENT

  • Employee involvement increases morale and buy-in

  • Employees often have good solutions

  • Create forums for input

    such as LMC, quality circles, lunches etc.


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What This Means

  • Creating legislation, taking steps to reduce turnover, involving employees and being vigilant will lead to reduced caseloads.

  • Increases service to the families and children.


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WISH LIST

  • CWLA standards

  • Career growth for assistants and support staff.

  • Reduction of duplicate tasks.

  • Improving equipment

  • Hazardous duty recognition

  • Excellent Resource: www.afscme.org