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Transportation Coordination Systems. March 21, 2013. Background. Key questions: How much can transportation services be coordinated? What partnerships, technologies, and other elements will be necessary to achieve that level of coordination within one to three years?

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  • Key questions:

    • How much can transportation services be coordinated?

    • What partnerships, technologies, and other elements will be necessary to achieve that level of coordination within one to three years?

  • Focus on Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, and Jefferson counties

  • Hired Ross Peterson with Nelson Nygaard as a consultant to produce a guiding document


  • Determine efficient and effective ways to coordinate human service transportation, including:

    • Requests

    • Booking

    • Scheduling

    • Provision of service

    • Support services, such as Travel Training


  • Increase cross-agency collaboration

  • Facilitate coordination

  • Enhance services

  • Address program duplication

  • Enable transportation providers to share capacity

  • Maintain or improve customer service


  • Formed a Steering Committee of local providers to lead the project

    • Chris Acker, Jeff Becker, Hank Braaksma, Larry Buter, Stephanie Cline, Jerry Gooding, Erica Hamilton, Linda Haley, Matthew Helfant, LennaKottke, Sylvia Labrucherie, Chandra Matthews, Bradford Membel, Margaret Rendon, Jacob Riger, Valerie Robson, Fred Sandal, Renee Williams

  • Reviewed background documents and reports

  • Reviewed national best practice case studies

  • Conducted numerous stakeholder interviews

  • Focus group meetings

    • Douglas County

    • Volunteer Driver Programs

    • Older American Act Funded Programs

    • Boulder County Local Coordinating Council


A recommended model consisting of three components was developed to use moving forward

  • Component 1: Sub-Regional Coordination Nodes

    • Consider creating coordinated sub-regions that could coordinate more easily

    • Establish dedicated funding streams

    • Coordinate grant management

    • Create sub-regional brokerages

    • DRCOG OAA funded providers coordinating a joint statement within their applications

      • Plan to expand to other funding sources, such as VA, DD, MAP-21


  • Component 2: Region-wide Coordination Support

    • Work group recommendations include:

      • Expanded Travel Training

      • Expanded Information & Referral

      • Creating standards for data, reporting, and cost allocation

    • Could also include advocacy, driver training, volunteer drivers, vehicle procurement, etc.


  • Component 3: Electronic Data Interchange & IT Systems

    • Secure electronic data sharing

    • One call, ‘no wrong door’ approach

    • Coordinating intake, scheduling, and dispatch systems

    • Identifying opportunities for travel training and mobility coaching

    • Ability to make attended call transfers

    • Trip exchange database

Going forward
Going Forward

  • Final report will be available soon

  • Creation of a work plan for each component

    • Greater detail for next 1-3 years

    • Will include:

      • Responsible party

      • Resources needed

      • Timeline

      • Evaluation criteria

  • Possible selection of pilot sites to test new processes and technologies

  • A RFP will be out for any needed capital resources, such as new software or IT systems

Technical memos
Technical Memos

Several technical memos were produced throughout the TCS process. If you would like a copy of any or all of these, please email Matt Cunningham at or call at 303.861.3711 ext. 103.

  • Tech Memo 1: Document Review & Early Reflections

  • Tech Memo 2: Stakeholder Interview Summaries

  • Tech Memo 3: Peer Reviews & National Best Practices

  • Tech Memo 4: Models for the Denver Region

  • Tech Memo 4a: Supplemental Discussion Questions

  • Tech Memo 5: High-Level ITS Requirements