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Patient Transport Services

Patient Transport Services. “Aiming to provide responsive, high quality, caring services for the North East”. What is PTS? Provides non-emergency and urgent transport for patients whose medical condition is such that it would be detrimental for them to travel by other means of transport

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Patient Transport Services

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  1. Patient Transport Services “Aiming to provide responsive, high quality, caring services for the North East”

  2. What is PTS? • Provides non-emergency and urgent transport for patients whose medical condition is such that it would be detrimental for them to travel by other means of transport • The patient requires the skills of PTS ambulance staff for the duration of the journey • Primarily a pre-planned, contracted service • Multi Patient Transport • Non time critical • Out of hours service, where funded

  3. Types of Transport We have a wide range of vehicles which undertake an average of 4,500 journeys a day including:- • Ambulances • Cars • Ambulance Car Service • NEAS Cars • Community Transport • Taxis

  4. Ambulance Car Service Volunteers work, using their own cars to transport patients, who are able to sit comfortably in a car All volunteers are CRB checked and follow strict procedures. At present we have 150 volunteer drivers

  5. Our Staff • Trained in • First Aid • Patient Moving and Handling techniques • Driving skills • All crews are capable of dealing with patients who require oxygen therapy en route

  6. Making a PTS Booking • Online booking system • 300 GP surgeries are currently online • all Hospitals in our operational area have been offered the service • Most use the online system • The majority of online users have the facility to book online up until 11:00am the day before transport is required • After 11:00am bookings cannot be guaranteed although every effort will be made where possible

  7. Escorts Escorts must be requested at the time of booking and are available if the patient has • a medical need • is 16 years of age or under (an escort must always accompany the child) • severe communication or sensory difficulties • a first appointment and requires moral support • A drip or infusion pump (nurse escort)

  8. Banding Times • Agreed set of times when patients should be dropped off at Hospital for their appointments • excluding renal dialysis treatment (set times throughout the day) • Hospital appointments should be calculated on the banding times • 09:30 – Patients who live between 3-8 miles from the receiving Hospital • 10:30 – Patients who live under 3 miles and over 8 miles from the receiving Hospital • 14:00 – Patients who live outside of the above

  9. When will patients be picked up from home? • It is not possible to give precise times for transport to Hospital, as it is dependant on where the patient lives and the number of patients travelling together • For morning appointmentspatients could be picked up any time from 08:15 onwards • For afternoon appointment patients should be ready to travel approximately 2 hours beforehand

  10. Mobilities • Walking Case The patient can walk to the vehicle with assistance • Tail Lift For patients who need a wheelchair

  11. Two Person Lift • The patient cannot walk and requires the assistance of 2 ambulance staff to be moved to and from the ambulance • The patient requires oxygen or has a mental and/or physical condition requiring the attention of 2 staff. • There is difficult access at home or destination Two Person Lift in Own Wheelchair • The patient has their own wheelchair and cannot transfer to the seat of the ambulance • There are steps or difficult access at home • The patient requires the attention of 2 staff for the duration of the journey or are on oxygen • Please note a wheelchair takes up 4 seats on a vehicle

  12. Stretcher Patient • The patient must lie down for the duration of the journey or has a full leg plaster and cannot sit • A stretcher takes up the place of 4 ambulance seats • Oxygen may be required

  13. Special Arrangements • The patient is either a baby, infant or child under 135cm in height • The patient requires the attention of more than 2 ambulance staff • The patient needs the attention of an Accident & Emergency crew but is not time critical Bariatric • Assessment prior to transportation is essential to ensure risk is minimised

  14. The Future • Transformation of the service to ensure we continue to meet the needs of our customers • Rapid Programme Improvement Workshop focused upon redesigning the Patient Pathway • Development of key performance indicators so we can measure and demonstrate the quality of the service we provide • Modelling exercise underway to enable us to better match the capacity we have with the demand for our service

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