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ITN TwinCities : Innovative Senior Transportation. Welcome and Introductions. Presenting today: Liz Hagstrom Joelyn Malone Trish Halko Members of the Steering Committee for Friends of ITN TwinCities. Friends of ITN TwinCities.

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ITN TwinCities : Innovative Senior Transportation

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welcome and introductions
Welcome and Introductions

Presenting today:

  • Liz Hagstrom
  • Joelyn Malone
  • Trish Halko

Members of the Steering Committee for Friends of ITNTwinCities

friends of itn twincities
Friends of ITNTwinCities
  • Grassroots: a group of citizens dissatisfied with choices for their elders
  • Selected ITNAmerica model after much research and discussion
  • Currently a pre-affiliate community of ITNAmerica, in the planning stage
what s the problem
What’s the Problem?
  • National estimates predict men will outlive their ability to drive by 7 years, women by 10 years
  • Reliance on private auto – 88% of trips; fewer than 3% of trips on public transit
  • Alternative transportation options are limited; many identified barriers for frail older adults
itn model replicate the convenience of the private a uto
ITN Model – Replicate the Convenience of the Private Auto
  • Available 24hours/day, 7 days/week
  • Rides may be scheduled for any reason, any destination
  • No requirement to share rides or schedule in advance - the rider is in control of choices
dignified and customer focused
Dignified and Customer Focused
  • Uses private autos not marked vans
  • No money is exchanged during the ride and tips are not accepted
  • Door-through-door assistance
members and volunteers
Members and Volunteers
  • Membership model – riders and volunteers, plus other supporters are members
  • Riders have personal transportation accounts and monthly statements detail all payments and charges
  • Volunteer drivers receive transportation credits which may be used for their own needs or donated to another member
community based sustainable funding
Community-based Sustainable Funding
  • Operating expenses not reliant on public funding
    • Start-up phase may use mix of public and private funds
  • Membership fee and fares per ride
  • Support from private foundations, fundraising
  • Partnerships with:
    • Businesses
    • Health care providers
    • Corporate sponsors
tested and successful m odel
Tested and Successful Model
  • ITN started in Portland ME over 15 years ago by Katherine Freund.
  • Received funding from Atlantic Philanthropies to replicate the model, strengthen technology for dispatching and membership
  • Initial three affiliates established in 2005
  • Over 500,000 rides given
advantages of affiliation
Advantages of Affiliation
  • Shared Technology makes updating, maintaining and support more affordable
  • Emphasis on research – satisfaction surveys, effective and efficient operations
  • Strong beginnings reduce risk
    • support for establishing nonprofit organization, beginning operations
  • Share knowledge and experience of affiliates from many parts of the country
rides at a glance
Rides at a Glance
  • Average age of rider 79.7 years
  • Average length of ride 5 miles
  • Average duration of ride 19 minutes
  • Average fare $10.89
  • Rides scheduled same day 5.16%
rides by purpose
Rides by Purpose

Medical 41%

Shopping 24%

Recreation 11%

Religious 8%

Employment/volunteering 6 %

Social 5%

Other 5%

household income of itn customers
Household Income of ITN Customers
  • Nearly half have income of less than $25,000 per year (46%)
  • No difference in satisfaction by income level
  • Annual Income levels:
    • Less than $25,000 46%
    • $25,000 - $49,999 29%
    • $50,000 - $74,999 11%
    • $75,000 - $99,999 9%
    • $100,000+ 5%
2011 customer satisfaction survey
2011 Customer Satisfaction Survey
  • 98% would recommend ITN to a friend
  • 96% said their overall experience was excellent or very good
  • 98% were very satisfied with the staff
  • 98% were very satisfied the quality of service
  • 98% felt that the service was worth the cost
rider stories
Rider Stories
  • Robert, ITNMontereyCounty
  • Ellie, ITNCoastalCT
how communities benefit
How Communities Benefit
  • Community members age in place and stay engaged with their communities as consumers, voters, volunteers and employees
  • Peace of mind for family members
  • Employers benefit from less lost work time for families and caregivers
itn twincities
  • Twin Cities Metro Area Public Transit and Human Services Transportation Coordination Action Plan - identified need for evening and weekend service, short distance travel, same day service, door-through-door service
  • Initial Twin Cities service area – Minneapolis and inner suburbs
  • Service for adults age 60+ and those with low vision
looking to the future
Looking to the Future
  • Multi-branch affiliates in Boston and Kansas City – could also work here
  • ITNEverywhere
    • Being developed by ITNAmerica
    • Designed for small or rural areas (standard ITN affiliate requires population of 180,000+ within 700 square mile area)
for more information
For More Information
  • ITNTwinCities website:
  • ITNAmerica website:
  • Contact us: