The vet clinic
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The Vet Clinic. Typical Timeline. day practice head tech possible office manager emergency work specialty/teaching. Parts of the Vet Clinic sign - show the location, generate clientele, detail services, hours, phone number

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Presentation Transcript

Typical timeline
Typical Timeline

  • day practice

  • head tech

  • possible office manager

  • emergency work

  • specialty/teaching


The vet clinic

  • Parts of the Vet Clinic

    • sign - show the location, generate clientele, detail services, hours, phone number

    • outside - well kept, clean (poop scoop!) - make are clients know when their pet will need a sample

    • reception area - one of the most critical parts of the clinic


The vet clinic

  • Reception

    • clean, well organized, inviting, SMELL, comfortable

    • distance between pts, cats?, kids, refreshments

    • barking dogs, fighting, scared animals, bereavement


The vet clinic

  • Exam Room

    • comfortable but CLEAN, very organized

    • the exam must go smoothly, well oiled machine

    • different rooms for different pts


The vet clinic




Tasks of a vet tech
tasks of a Vet Tech

  • Appointments

  • stock rooms

  • load a room?

  • pt hx

  • tprw

  • collect samples

  • +/- vax


The vet clinic


The vet clinic

  • drop-offs - CHECK THE RECORD smoother, suggest things that maybe are not being considered

  • lab work

  • hospitalized patients

  • emergencies

  • house calls

  • boarding

  • other?


The healthcare team
the healthcare team smoother, suggest things that maybe are not being considered


The vet clinic

  • support staff smoother, suggest things that maybe are not being considered

    • gained popularity in the last years. it is more efficient for a doctor to only diagnose, prescribe, and perform surgery


The vet clinic

  • RVT - registered veterinary technician smoother, suggest things that maybe are not being considered

  • CVT - certified veterinary technician

  • LVT - licensed veterinary technician

  • DVM - doctor of veterinary medicine

  • CVA - certified veterinary assistant

  • OJT - ?


The vet clinic

  • Office Manager - Practice Manager smoother, suggest things that maybe are not being considered

    • usually credentialed

    • orchestrate everything (even DVMs?) to ensure the most efficient and profitable practice is maintained

    • develops the mission statement and plan for growth

    • unites doctors and staff to work well together an meet practice goals

    • marketing


The vet clinic

  • hiring, firing, supervising smoother, suggest things that maybe are not being considered

  • inventory

  • client management (financial, troubleshooting)

  • staff scheduling

  • clinic scheduling

  • accreditation, certification, compliance, inspections, QC, CE, vendors

  • training, staff meetings

  • COMMUNICATION


The vet clinic

  • kennel attendants smoother, suggest things that maybe are not being considered

    • attend to the kennel

    • trained to follow protocols, alert a higher up with any abnormality

    • cleaning

    • possibly cross-trained (usually restraint)


The vet clinic

  • Receptionists smoother, suggest things that maybe are not being considered

    • BY FAR the most difficult job in the clinic

    • make or break a practice

    • customer service, communication, friendliness, helpfulness, organize appts,

    • handle fees, billings, cash drawers, insurance, Care Credit, records

    • communication with the team, between clients and the team

    • an excellent receptionist can steer the entire day


The vet clinic

  • LVT smoother, suggest things that maybe are not being considered

  • tech v assistant

  • requirements

  • CVA program through TVMA


The vet clinic


The vet clinic

  • the Academy of Veterinary … (doling out responsibilities)

    • Dental Technicians

    • Technician Anesthetists

    • Internal Medicine for Veterinary Technicians

    • Emergency and Critical Care Technicians

    • Behavior Technicians

    • Zoological Medicine Technicians

    • Equine Veterinary Nursing Technicians

    • Surgical Technicians

    • Technicians in Clinical Practice

    • Clinical Pathology Technicians


The vet clinic


The vet clinic

  • Job Descriptions practice. the doctor’s right hand

    • the minimum

    • the maximum

    • evals

    • interviews


The vet clinic

  • Hiring practice. the doctor’s right hand

    • who weighs in?

    • yet another review - interviewers are looking for

      • suitability for the job description

      • personality

      • professionalism

      • knowledge

      • experience

      • appearances/impression


The vet clinic

  • steps in hiring practice. the doctor’s right hand

    • analyze the job requirements

    • develop job description

    • announce/advertise position

    • review applications/resumes

    • rank candidates for interview

    • interview everyone you are going to

    • make final selection / check references

    • offer the job/salary

    • establish start date

    • orientation on day one / start training, etc



The vet clinic

  • acceptable questions handicaps, marital status

    • describe your previous position

    • describe your best/worst boss

    • what did you like least/most about a previous position

    • what special skills do you have to apply to this position

    • what are your short-term and long-term goals


The vet clinic

  • acceptable questions handicaps, marital status

    • what accomplishments are you most proud of

    • how do you feel about constructive criticism and formal evaluation

    • how do you feel about being on-call

    • can you work weekends and holidays (hopefully they will give details)

    • what are your strengths and weaknesses

    • DO YOU HAVE ANY QUESTIONS FOR US?



The vet clinic

  • Location handicaps, marital status

  • word of mouth - brave new world of Yelp, Social Media

  • now they have probably selected where to start going - let’s keep them here


The vet clinic

  • DVM and Staff are friendly and caring handicaps, marital status

  • pet is handled gently

  • genuine concern for the animal

  • COMMUNICATION

  • professional knowledge

  • cost - money’s worth

  • client’s perception of the “medicine”


The vet clinic

  • your attitude toward a client will come through handicaps, marital status

  • “enthusiasm is caught, not taught”

  • “don’t let your busyness interfere with your business”

  • a client must know that you are happy their pet is there

  • a client must know their pet is happy there

  • BY FAR the most common way you will know a client is unhappy is never seeing them again

  • NEVER JUDGE A BOOK BY ITS COVER!


The vet clinic


The vet clinic

  • Appointments vs Walk-Ins handicaps, marital status

  • Appointments vs Emergency Care

  • Appointements vs Surgery

  • Appointments vs Drop-Offs

  • Appointments vs Staff Schedule


The vet clinic


The vet clinic

  • miscellaneous terms much it spends - equally

    • in-house meds

    • donor animal

    • petty cash

    • employee discount

    • accounts receivable

    • price shopping

    • fair fees