Grievance Redress System (KC-NCDDP)

1. Grievance Redress System(KC-NCDDP)

2. Outline Overview of GRS - Introduction - Principles Grievance Redress Components - Grievance installation - Handling and monitoring structure - Grievance handling procedure - Monitoring and reporting

3. Overview of GRS What is Grievancein Kalahi CIDSS? wrongdoing injustice gripe complaint accusation criticism suggestions comments

4. Overview of GRS MECHANISM

5. Overview of GRS GRS Principles • Transparency • Empowering and participatory • Socially inclusive and open • Institutional capacity-building for good governance • Simple and accessible • Quick and proportional action • Objective and independent • Anonymity and security • Due process

6. Grievance Redress Components Installation Handling and Monitoring Structure Handling Process Monitoring and Reporting System

7. GRS Installation Checklist GRS Orientations and Trainings Information Materials Means of Reporting Grievances GRS Committees

8. Major GRS Activities in the CEAC Cycle

9. Grievance Redress Components Handling and Monitoring Structure Area Coordinating Team MIBF/ Municipal Forum MIAC/MDC and representative of Grievance Committees Municipal Grievance Monitor (Area Coordinator) Brgy Assembly/ Cmty Consultations Barangay Grievance Monitor (Community Facilitator) Grievance Committee Brgy-based institutions Barangay and Municipal Level

10. Grievance Redress Components Handling and Monitoring Structure • Roles of GRS Committee • Once elected, the GRS committees will serve as the Community Facilitator’s assistant in ensuring that the GRS is properly installed in the barangay. • The GRS committee will coordinate with the LuponTagapamayapa and other barangay grievance structures to discuss possible ways to harmonize the various systems (example: representation of LuponTagapamayapa in the GRS committee). • In cases when there is a need for fact-finding, the GRS committee will assist the Community Volunteer in calling for community assemblies, and securing means of verification and other pertinent documents regarding the grievance. • The Grievance Committee will also inform the Community Facilitator about existing PINCOS in the community and how they were addressed or what actions are expected from the management. • Documentation of grievances that were raised during community assemblies/meetings or submitted through other channels such as the grievance box.

11. Grievance Redress Components Handling and Monitoring Structure • Roles of the Area Coordinating Team • Monitor and ensure installation of the Grievance Redress System • Provide coaching to grievance volunteers on GRS handling process and conflict resolution • Receive complaints and accomplish Intake Form • Convene the grievance volunteers and facilitate resolution of complaints/issues. • Monitor resolution and ensure closure to every grievance. • Submit required monthly and quarterly report to the regional Office

12. Grievance Redress Components Handling Process 2) Verification & Action 3) Feedback 4) Follow up 1) Intake

13. Grievance Redress Components Handling Process Typology indicates severity of grievance • Conformance with KC/ government procurement and finance guidelines GRIEVANCE Compliance with project processes, MOA and other KC implementation arrangements General queries/ comments/ Suggestions

14. Sub-categories Financial management

15. Grievance Redress Components Monitoring and Reporting System GRS FORMS: Barangay and Municipal Installation Form Grievance Intake Form

16. Peace be with you!