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IT Briefing Agenda 3/18/04

March Action Items Kronos Update eVac Demonstration Netscape Migration Vacation App. Karen Jenkins Byron Nash Garrett Bryant Mahbuba Ferdousi Theresa Goriczynski. IT Briefing Agenda 3/18/04. eVax. protect your digital self. What makes our job tough?. Viruses Trojans Worms

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IT Briefing Agenda 3/18/04

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  1. March Action Items Kronos Update eVac Demonstration Netscape Migration Vacation App. Karen Jenkins Byron Nash Garrett Bryant Mahbuba Ferdousi Theresa Goriczynski IT Briefing Agenda 3/18/04

  2. eVax protect your digital self.

  3. What makes our job tough? • Viruses • Trojans • Worms • Hackers • Spyware • Unaware users

  4. Goals • Reduce virus presence on networked computers • Reduce visibility and vulnerability of networked computers to hackers • Be as automated as possible • Be easily customized or OEM’ed • Be easy to update

  5. Methodology • Clean sweep approach • Best-effort known-state localization • Fixed order of operations to ensure best results

  6. What’s the answer? For now, it’s eVax.

  7. Features • Detailed OS Detection • Run Removal Tools • Install Latest Service Pack • Install Latest Critical Updates • Set Windows to Auto-update • Setup the Built-in Firewall

  8. Features, cont. • Install/Update/Scan with Symantec Anti-Virus • Install/Update/Scan with Lavasoft Ad-Aware • Blank password account detection • Sends user to windowsupdate upon completion

  9. Design Architecture • Modular, portable file structure • Application agnostic • Scriptable for OEMs • Fully-automatic mode for end users • A la carte mode for advanced users

  10. Case Study: ResNet • 600 calls have been run with eVax since Freshmen Arrival Weekend • Zero blue-screens • 75% of calls in the ResNet queue are resolved by an RCC with eVax alone and don’t make it to tier II

  11. Current Impact: ResNet • Shifting nature of Tier II calls back away from virus and hack attempts to application issues • RCCs resolving more calls on their own • Better overall perception from customers of fast, effective service

  12. Future Impact: ResNet • eVax distributed to end users in Fall 2004, eliminating 50-75% of calls • RCCs have fewer, but more difficult calls; we can train them for this • RCCs begin to handle some Tier II calls, allowing more expensive staff to be re-tasked as appropriate

  13. What’s the Catch? • Some items are very date-sensitive: • Removal Tools • Critical Updates • Virus Definitions • Spyware Definitions • Some are less sensitive: • Service Packs • Some are not: • Setting windows auto-update • Setting the built-in firewall

  14. What’s Next? • Empower the end users • Continual testing and feedback on eVax help make it better for everyone • Distribution to end users is the ultimate goal: reduce support burden

  15. The Future of eVax • Advanced user toolkit add-on: • Symantec Registry Removal Tool • Undo for Firewall/Auto update • “Trojan Hunter” scripting language • Longhorn support built-in through its modularity • Client-server model to pull down updates after initial run

  16. Q & A R. Garrett Bryant rbryant@emory.edu (404) 727-4847

  17. Migrating from the current web server (www-source) to the new web server (“Maple”) Mahbuba Ferdousi Technical Services

  18. Why Migrate? • Demand for new technologies • Cold Fusion • PHP • Database Access • Security requirements / Protection • Move from Netscape to Apache

  19. What is Maple? • Maple is the new web server environment • Created 2 years ago • Target date to decommission the old web server environment using Netscape by July 30, 2004. • It is not feasible for us to continue both services

  20. Migrating Anyone who has content in the current web server (www-source) should begin migrating their content to the new web server (“Maple”). For help, please go to: http://app.emory.edu/helpdesk

  21. What Changed? • The way in which you create your web content will not change, you can still use the web-editing tool you are familiar with. • Knowledge of Cold Fusion, PHP or databases is not necessary to use Maple. • How you transfer your files will change. • The change that will affect everyone is that “ftp” is not available in the new web server.

  22. What Changed? • The new transfer method (protocol) is called WebDAV and is used to upload/download files. • If you are currently using ftp to upload/download files, you will now use WebDAV. • WebDAV is easy to learn.

  23. Available Training • ITD will conduct a training session to help you migrate your content to Maple. • How to use WebDAV to upload/download your files • Training is scheduled for Tuesday, March 30, 2004 in the North Decatur Bldg., in 4th floor Auditorium • For more information on migrating visit - http://www.web.emory.edu/services/maple/migrating/

  24. Migration Process • Met with content owners on 3/15/04 • Obtained a list of action items from the community • Formed a technical team to discuss known issues with Mac OS/X, WebDAV and Dreamweaver

  25. Migration Process (cont.) • Will setup a training session for people using Dreamweaver • Will schedule future meetings for April, May and June. • Continue to communicate to Local Support. • Communicate via the wwwdev-l@listserv.emory.edu

  26. Questions?

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