slide1 l.
Download
Skip this Video
Download Presentation
Best Ways to Communicate with Students Charles M. Scheetz Assistant Director Student Financial Services Ursinus College

Loading in 2 Seconds...

play fullscreen
1 / 15

Best Ways to Communicate with Students Charles M. Scheetz Assistant Director Student Financial Services Ursinus College - PowerPoint PPT Presentation


  • 150 Views
  • Uploaded on

Best Ways to Communicate with Students Charles M. Scheetz Assistant Director Student Financial Services Ursinus College. Agenda. Generations overview Generation Y What do we need to communicate Past and Present Communication Methods Present and Future Communication Methods

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Best Ways to Communicate with Students Charles M. Scheetz Assistant Director Student Financial Services Ursinus College' - loki


Download Now An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
slide1
Best Ways to Communicate with Students

Charles M. Scheetz

Assistant Director

Student Financial Services

Ursinus College

agenda
Agenda
  • Generations overview
  • Generation Y
  • What do we need to communicate
  • Past and Present Communication Methods
  • Present and Future Communication Methods
  • Overview of Services
  • Website
  • Email
  • Facebook
  • Twitter
  • Review
  • Live demo
  • Questions
generations overview
Generations Overview
  • Baby Boomers – WWII thru 1960s
  • Generation X – 1961 thru 1981
  • Generation Y – 1982 thru 1998/1999
  • Generation Z – 1999 thru 2009
  • Generation Alpha (Suggested) – 2009 thru ?
generation y
Generation Y
  • Our current student population is Generation Y
    • Increased technological skills
      • Video games
      • Computers
      • Cell phones
      • Social Media networks
what do we need to communicate
What do we need to communicate?
  • Any information that is important including:
    • Deadlines (State and Federal)
    • Reminders (Application Deadlines)
    • Links (FAFSA, State Aid, Loan Applications)
    • Forms (Verification Worksheets)
    • Hours, Location, Phone #, Email
past and present communication methods
Past and Present Communication Methods
  • Meeting with Student and Parents in office
    • Individualized attention
    • Most parents and student prefer this method
  • Letters mailed home
    • Can not guarantee that parent or student receives
  • Telephone calls
    • Have to leave messages majority of the time
present and future communication methods
Present and Future Communication Methods
  • Website
  • Email
  • Facebook
  • Twitter
overview of services
Overview of Services
  • Website
    • One stop shop (should have all the basic information a student needs)
  • Email
    • Fast and simple (when it is working…..)
  • Facebook
    • Group/Page devoted to an office (can reach thousands of students fast)
  • Twitter
    • Short and to the point (limited to 140 characters)
website
Website
  • Use for information about all services
    • Information about grants, loans, scholarships
    • How to apply for aid
    • Specific deadlines
    • Links to scholarship searches
    • Forms available for download
email
Email
  • Personal vs. Campus-Based
    • Always use campus-based
      • Personal – not sure if it is the student’s
      • Campus based is free for all students
      • Easier to track (paper trail)
  • KISS – Keep it short & simple
    • The less a student has to read, the better
    • If the email needs to explain important information, may want to request student comes into the office
    • Highlight and bold important points
facebook
Facebook
  • Create a group or page
    • Group is connected to one person (has to have an admin)
      • Admin may try to get contacted by students
      • Students need to “join”
    • Page is connected to business (has to have an admin)
      • Better for schools
      • No admin shown (do not become a fan)
      • Students become a “fan”
  • Page is the better practice
    • Can have all staff as administrators or just certain members
    • Can post information including:
      • Reminders
      • Deadlines
      • Links
      • Photos
  • Always be short and to the point
  • All updates show up on user’s “wall”
twitter
Twitter
  • Can create an account for the office
    • Would recommend only one admin for the account
  • Update at anytime
    • Can create quick and simple posts
  • 140 character limit
    • If need to include links, shorten the link
      • Can use tinyurl (http://tinyurl.com/)
  • Use for quick updates
    • KISS: Keep it short and simple
review
Review
  • Try out all the electronic services
    • Not each service is the best for every office
  • Have different people update by email, Facebook and Twitter
    • Don’t want “to many hands in the cookie jar”
  • Always be short and to the point
  • Easiest way to reach a majority of students
      • FACEBOOK
live demo of services
Live Demo of Services
  • www.facebook.com
  • www.twitter.com
  • www.ursinus.edu/financialaid
questions and contact info
Questions and Contact Info

Charles M. Scheetz

Assistant Director of Student Financial Services

Ursinus College

601 East Main Street

Collegeville, Pa 19426

P 610.409.3600

F 610.409.3662

cscheetz@ursinus.edu

ad