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Sustaining E-Government Transformation David M. Wennergren Chief Information Officer, United States Department of the Navy Vice Chair United States Federal CIO Council. North American Day 2006. “…the great thing in this world is not so much where we stand, as in what direction we are moving...

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Sustaining E-GovernmentTransformation David M. WennergrenChief Information Officer, United States Department of the NavyVice ChairUnited States Federal CIO Council

North American Day 2006

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“…the great thing in this world is not so much where we stand, as in what direction we are moving...

We must sail sometimes with the wind and some-

times against it – but we must sail, and not drift,

nor lie at anchor.”

- Oliver Wendell Holmes

strategic leadership commitment
Strategic Leadership Commitment

President’s Management Agenda

  • Strategic Management of Human Capital
  • Competitive Sourcing
  • Improved Financial Performance
  • Expanded Electronic Government
  • Budget and Performance Integration

“Our success depends on agencies working as a team across traditional boundaries to better serve the American people, focusing on citizens rather than individual agency needs …. using E-Government to create more cost-effective and efficient ways.”- President George W. Bush

strategic leadership commitment5
Strategic Leadership Commitment

Federal CIO Council

  • Membership:
    • 28 Agency CIOs (Cabinet Agencies and Military Departments)
    • General Services Administration as Ex-Officio Member
  • Executive Committee
    • Establishing/Prioritizing Agenda
    • Creating Strategic Plan
  • Committees
    • Architecture and Infrastructure Committee
    • IT Workforce Committee
    • Best Practices Committee
creating a sense of urgency a call to action
Creating a Sense of Urgency … A Call to Action
  • People must be motivated to step out

of their comfort zone

  • Leaders must see the need for change
  • Ensuring a frank discussion of potentiallyunpleasant facts
    • Outsiders often relied upon to bring unwanted information
    • Status quo must seem more dangerous than launching into the unknown
  • Transformation process cannot succeed without a strong sense of urgency
    • Management must be convinced that business as usual is totally unacceptable
creating a sense of urgency a call to action7
Creating a Sense of Urgency … A Call to Action

E-Government Initiatives

  • Government to Citizen
  • Recreation One-Stop
  • GovBenefits.gov
  • E-Loans
  • IRS Free File
  • USA Services

Government to Government

  • Grants.gov
  • Geospatial One-Stop
  • Disaster Management
  • SAFECOM
  • E-Vital

Government to Business

  • E-Rulemaking
  • Expanding Electronic Tax Products For Businesses
  • Federal Asset Sales
  • International Trade Process Streamlining
  • Business Gateway
  • Consolidated Health Informatics

Internal Efficiency & Effectiveness

  • E-Training
  • Recruitment One-Stop
  • Enterprise Human Resources Integration
  • E-Clearance
  • E-Payroll
  • E-Travel
  • Integrated Acquisition Environment
  • E-Records Management

Cross-Cutting

  • E-Authentication
finding leverage points creating forcing functions
Finding Leverage Points; Creating Forcing Functions

The Lines of Business (LoBs) take an architecture-based approach to identifying, developing, and providing common solutions and components across the government

  • Current Lines Of Business
  • Human Resources Management
  • Financial Management
  • Grants Management
  • Case Management
  • Federal Health Architecture
  • Information Systems Security
  • New Lines of Business
  • IT Infrastructure
  • Geospatial
  • Budgeting
sustaining e government transformation
Sustaining E-Government Transformation
  • Sowing the Seeds of Change
  • Moving with Speed
  • Alignment with Industry
  • The Power of Storytelling
  • Status Quo Gets a Bye
cultural c hange

EXPECTATIONS

THE NEW IDEA

BASELINE

PERFORMANCE

PERFORMANCE LEVEL

TIME

CulturalChange
the people challenge of change paraphrasing king whitney jr president personal laboratory inc

To the confident it is inspiring, because the challenge exists to make things better.

THE “PEOPLE” CHALLENGE OF CHANGE(PARAPHRASING KING WHITNEY, JR.) PRESIDENT, PERSONAL LABORATORY, INC.

CHANGE HAS CONSIDERABLE PSYCHOLOGICAL IMPACTREPRINTED Wall Street Journal 6/7/67

  • To the fearful it is threatening,because it means things could get worse.
  • To the hopeful it is encouraging,because it means things could get better.
  • To the lazy it is irritating,because it means work either way.
alignment
Aligning the entire organization to a shared purpose – “The Main Thing”

A common and unifying concept to which every unit can contribute

Vertical alignment – rapid deployment of business strategy –manifested in the actions of employees

Strategies determined by customers; shaped by employees

Energizing people, providing direction and offering opportunitiesfor involvement

Feedback mechanism

Horizontal alignment

Continually improved processes

Meeting or anticipating customer requirements

Working across organization and functional boundaries

“Bringing the customer inside”

Reviews to monitor progress

“Whether it comes from the top, the middle, or somewhere else,positive leadership and energy are required to move people to action.”

Alignment
execution pma scorecard
Execution…PMA Scorecard

Green: Meets all the standards of success

Yellow: Achieved some, but not all, of the criteria

Red: Has any one of a number of serious flaws

e xecution a systematic way of exploring reality and acting on it

“Leaders get the behaviors they exhibit and tolerate.”

Execution…a systematic way of exploring reality and acting on it
  • Most efforts at cultural change fail because they are not linked to improving business outcome.
  • 7 Essential Behaviors of Leaders
    • Know your people and your business
    • Insist on realism
    • Set clear goals and priorities
    • Follow through
    • Reward the doers
    • Expand people’s capabilities
    • Know yourself… (it takes emotional fortitude)
  • Strategic Plans – A Tool: A good strategy process is one of the best devices to teach people about execution. It makes the mind better at detecting change.

- Larry Bossidy and Ram Charan - Execution

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DON CIO: CHARTING THE COURSE FOR EFFECTIVE INFORMATION MANAGEMENT WITHIN THE DEPARTMENT OF THE NAVY

http://www.doncio.navy.mil

(703) 602-1800

david.wennergren@navy.mil