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Business English Conversation & Listening 1. Introduction . Instructor: Hsin-Hsin Cindy Lee, PhD Business English Conversation & Listening 2010. Contents. Course description and requirements Syllabus and learning points Checkpoint. Course Description & Requirements. Course Objectives.

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business english conversation listening 1 introduction

Business English Conversation & Listening 1. Introduction

Instructor: Hsin-Hsin Cindy Lee, PhD

Business English Conversation & Listening

2010

contents
Contents
  • Course description and requirements
  • Syllabus and learning points
  • Checkpoint
course objectives
Course Objectives
  • This course uses functional syllabus.
  • It aims to help students learn language functions and useful expressions for working in the global workplace.
  • The course content will help you learn how to speak English fluently in various business situations.
teaching methods
Teaching Methods
  • This course combines e-learning and on-campus class hours.
  • On our course website, you can download the learning materials and watch the video of instructor’s lecture.
  • You can also practice listening and study the grammar rules by e-learning.
  • You will be requested to post articles and responses and completing the quizzes on the course website. All the activities mentioned above will maximize your e-learning outcome.
  • When you attend the class on campus every other week, you will have chance to practice English conversation with your classmates face-to-face. There will be student role plays and presentations, too.
course requirements
Course Requirements
  • Attendance and participation
    • You need to respond biweekly online.
    • Your biweekly article and response will be seen as attendance.
    • This course requires on-campus attendance.
    • Make sure you join the classroom activities every time.
  • Punctual submission of assignments
  • Use English in the class
    • Interacting with your classmates in ‘English’ will further help you practice your business communication skills!
grading policy
Grading Policy
  • Assignments & Quizzes: 25%
  • Role Plays or Presentations: 25%
  • Mid-term exam: 25%
  • Final Project & Presentation: 25%
textbooks and references
Textbooks and References
  • Business English Conversation

商務英語會話 (新頁圖書)

(classroom use)

  • Intelligent Business (Intermediate)

(書林代理)

  • Essential Business Grammar Builder

商用英文文法(基礎班/進階班)(寂天)

(optional purchase)

syllabus
Syllabus
  • 1. Introduction
  • 2. Greeting
  • 3. Socializing & Small Talk
  • 4. Making Telephone Calls
  • 5. Making Requests
  • 6. Dealing with Complaints
  • 7. Making Suggestions
  • 8. Making Presentations
  • 9. Agreeing and

Disagreeing

  • 10. Final Review
lesson 1 introduction to the course
Lesson 1. Introduction to the Course
  • Make sure you study Lesson 1 and understand all the course requirements.
  • This course combines e-learning and on-campus classroom activities.
    • Make sure that you are able to participate in both types of learning activities.
    • This course is intensive in nature.
    • Try to catch up with the course schedule all the time!
lesson 2 greeting
Lesson 2. Greeting
  • Basic Rules and Concepts
  • Conversation and Listening
  • Check Answers and Further Practice
  • Writing Practice
  • Common Business Situations
    • Introducing yourselves in the first meeting
    • Introducing a peer to a senior
    • Introducing peers to each other
    • Receiving a guest (Model Conversation)
lesson 3 socializing small talk
Lesson 3. Socializing & Small Talk
  • Basic Rules and Concepts
  • Conversation and Listening
  • Check Answers and Further Practice
  • Writing Practice
  • Some Safe Topics for Small Talk
    • Jobs/work/business/economy
    • Vacation/ travel/ sightseeing
    • Food/ drinks/ cuisine/ restaurants
    • Sports/ local sport teams; events/ exercises
    • General interests: movies; music, etc.
lesson 4 making telephone calls
Lesson 4. Making Telephone Calls
  • Basic Rules and Concepts
  • Conversation and Listening
  • Check Answers and Further Practice
  • Writing Practice
  • Learning Points
    • How to making a phone call properly
    • How to answer a phone call properly
    • How to leave and take messages
    • How to make an appointment
lesson 5 making requests
Lesson 5. Making Requests
  • Basic Rules and Concepts
  • Conversation and Listening
  • Check Answers and Further Practice
  • Writing Practice
  • Learning Points
    • Persuading people to do things politely
    • Talking about urgency
lesson 6 dealing with complaints
Lesson 6. Dealing with Complaints
  • Basic Rules and Concepts
  • Conversation and Listening
  • Check Answers and Further Practice
  • Writing Practice
  • Learning Points
    • Principles of dealing with complaints
    • The process of dealing with problems
    • Clarifying and confirming on the telephone
lesson 7 making suggestions
Lesson 7. Making Suggestions
  • Holding a brainstorming meeting
  • Basic Rules of hosting and participating a brainstorming meeting
  • The process of holding a brainstorming meeting
    • Open a meeting
    • Invite opinions
    • Participants make suggestions
    • Encourage opinions
    • Summarize and end the meeting
lesson 8 making presentations
Lesson 8. Making Presentations
  • Basic rules of making an effective presentation
  • Study the structure and relevant expressions
  • The basic structure of presentation
    • Opening
    • Body
    • Conclusion
    • Q&A
lesson 9 agreeing disagreeing
Lesson 9. Agreeing & Disagreeing
  • Basic Rules and Concepts
  • Conversation and Listening
  • Check Answers and Further Practice
  • Writing Practice
  • Learning Points
    • Agreeing
    • Disagreeing
lesson 10 final review
Lesson 10. Final Review
  • Greetings
  • Socializing & Small Talks
  • Telephone English
  • Making Requests
  • Dealing with Complaints
  • Making Suggestions
  • Making Presentations
  • Agreeing and Disagreeing
  • Review
  • Socializing in English
  • Telephoning in English
  • Making presentations in English
  • Conducting meetings in English
checkpoint
Checkpoint
  • Have you known the course requirements?
  • Have you known the essential learning points of the course content?
  • Do you have any questions regarding the course content?
  • Will you have difficulty joining the on-campus activities?
  • Will you have difficulty with e-learning and the Internet?