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Jack Welch – Key Management Themes. Informal Communicative Environment Cut Bureaucracy Build Efficiency Foster Creativity Develop People Clearly Communicate Visions & Expectations Cut Your Losses from Mediocrity Six Sigma Methodology. Historical Parallels. Jules Henri Fayol (1841-1925)

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jack welch key management themes
Jack Welch – Key Management Themes
  • Informal Communicative Environment
  • Cut Bureaucracy
  • Build Efficiency
  • Foster Creativity
  • Develop People
  • Clearly Communicate Visions & Expectations
  • Cut Your Losses from Mediocrity
  • Six Sigma Methodology
historical parallels
Historical Parallels
  • Jules Henri Fayol(1841-1925)
    • Began Career in Engineering
    • Elevated to General Manager Level
      • Closed or Reorganized Non-productive Business Units
      • Acquired New Business Units to Promote Diversification and Integration
    • Pioneer in Management Theory
      • Managerial Ability vs. Technical Abiity
      • Developed 1st Principles of Management
fayol s key elements of management
Fayol’s Key Elements of Management
  • Planning – Define & Communicate Objectives
  • Organizing – Providing Knowledge and Resources to Achieve
    • People and not structure make the difference
    • Promoted Management Training
  • Command – “Get the optimum return from all employees”
  • Coordination – Harmonize Activities for Success
  • Control – Measure Performance and make Adjustments
fayol key command concepts
Fayol: Key Command Concepts
  • Thorough Knowledge of Employees
  • Eliminate Incompetent Employees
  • Make Unity, Energy, Initiative, & Loyalty Prevail
chester i barnard executive functions
Chester I. Barnard – Executive Functions
  • Formulate a Purpose
  • Provide Systems of Communication
  • Promote & Secure Essential Efforts
    • Recruit compatible employees – Group Dynamics
    • Maintain morale & “Informal” environment
    • Maintain inducements & rewards
    • Maintain controls – training and performance measures
henry a murray 1893 1988
Henry A. Murray (1893-1988)

Developing People - Factors of Motivation

  • Power – Welch empowered Managers & Business Units to control their own destiny
  • Affiliation – CEC sessions (top 500 execs), Crotonville training sessions (rising stars)
  • Achievement – 25% pay increases, 20%-70% bonuses, stock options (27,000 employees)¹

¹ - Source: Business Week – June 8, 1998 (http://www.businessweek.com/1998/23/b3581001.htm)

scientific management the hawthorne studies
Scientific Management & The Hawthorne Studies
  • Linked to Six Sigma Methodology
    • Statistically define, measure, analyze, design, verify
    • Create the best environments to accomplish work
    • Eliminate factors that reduce quality and that waste time & energy
    • Implement conditions with the best opportunity for Success
    • Six Sigma goes maximizes employee contribution and the effectiveness of designs, systems, and processes.