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Confidentiality - PowerPoint PPT Presentation

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Confidentiality . What does it mean for you? . What is Confidentiality? . The protection of private, identifying information.

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What does it mean for you?

What is confidentiality
What is Confidentiality?

  • The protection of private, identifying information.

  • If information is accorded a confidential status, that status mandates specific controls, including strict limitations on access and disclosure, so that unauthorized persons cannot access it.


  • These controls must be adhered to by those handling the information.

  • Confidentiality is an general concept that is designed to assure that information will be used responsibly.

  • It is an integral part of professional codes of ethics that regulate the disclosure of information obtained in the course of professional interactions.

What is identifiable information
What is Identifiable Information?

  • Information, which makes it possible to identify an individual.

  • Not just confined to account transactions – it extends to all the information that the bank has about the customer

  • This may be direct information:

    • Name

    • Address

    • Social Security Number

    • Account Number

  • Indirect (information from which one can reasonably figure out the identity of an individual).

You cannot
You cannot!

  • Leaving paperwork exposed for others to see.

  • Discussing peoples accounts, balances, etc.

  • Discuss loan applications with others.

The general rule
The General Rule

  • No acknowledgement or disclosure of any confidential information to anyone, without authorization.

What should you say
What should you say?

  • I’m sorry, I can’t give you any information about anyone without an authorization from the person"

Situation 1
Situation 1

  • Brian comes into the bank and wants to know which students have accounts in the bank.

  • What do you do?

Situation 2
Situation 2

  • John came and got a loan at the bank for Christmas money.

  • You just heard Alex talking to another student about John getting the loan and the reason for it.

  • What should you do?

Situation 3
Situation 3

  • While you are in the bank your best friend comes in and wants to go behind the teller counter.

  • What do you do?