Salesforce Advanced-Administrator –Advanced-Administrator PDF -Dumpsforsure.com

1. Salesforce Advanced-Administrator Salesforce Certified Advanced Administrator(W19)

2. Question: 1 How can an admin ensure that cases will be handled in multiple channels? Choose 2 A. Offer a Live Agent Chat button on the company website. B. Expose case feed options on the company website. C. Use Chatter Answers in the company Community page Answer: A, C Question: 2 Agents can file vacation leave request that must be approved by the manager. An agent is unable to submit the request. What could be the possible cause? A. Agent's manager is inactive B. He is not Manager of any User C. Approval process is not activated for him D. There is error in Approval Process Answer: A Question: 3 Agents can file vacation leave request that must be approved by the manager. An agent is unable to submit the request. What could be the possible cause? A. There is no Manager for User B. Approval Process is not enabled for them C. There is System Error Answer: A \ Question: 4 A system administrator would like to find out what ip ranges were recently added to the network access ip ranges list. What took can be used to obtain this information? A. Debug log

3. B. Setup audit trail C. Network deny log D. Network access log Answer: B Question: 5 Users are complaining that their Account Page layout has been changed suddenly changed. Certain fields are missing and others been rearranged. Which tool can be used to identify which administrator made the changes? A. Page Layout Activity History B. Developer Console C. Debug log D. Setup audit trail Answer: D Question: 6 The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement? A. Use a publisher action to change the status value and a workflow rule to update a date field B. Use a workflow rule that sends an email when the Lead Status is changed and an approval process to update the status C. Turn on Field History tracking for the lead status field and create a report based on that field D. Use a formula field to calculate the difference between the current and created date when the status changes Answer: C Question: 7 What are considerations before using territory management? Choose 3 A. You need to contact Salesforce to have it enabled B. It does not work in parallel with sharing functions C. Once enabled it cannot be disabled

4. D. Forecast are derived from Territory hierarchy not Role hierarchy Answer: A, C, D Question: 8 Universal Containers uses territory management to manage its sales territories. Territory managers and sales reps are at the same role level in the sold hierarchy. Account and opportunity objects are set to private. What record access can territory managers have for accounts and opportunities that are assigned to their territories? Choose 3 A. View edit transfer and delete accounts assigned to the territory, regardless of who owns the accounts. B. View all opportunities associated with accounts in the territory, regardless of who owns the opportunities C. Edit all opportunities associated with accounts in the territory, regardless of who owns the opportunities. D. Transfer all opportunities associated with accounts in the territory, regardless of who owns the opportunities. E. Transfer and delete opportunities assigned to the territory, regardless of who owns the opportunities Answer: A, B, C Question: 9 Universal Container has set the Organization Wide Defaults for all objects to private. Which profile setting would allow user to access all of the accounts within the organization? Choose 2 Answers A. Modify All Data B. View All for Accounts C. Read for Accounts D. Public for Accounts Answer: A, B Question: 10 What permission will you give a user without editing the profile itself? A. Sharing rule B. Delegated administration C. Role hierarchy

5. D. Permission set Answer: B Question: 11 Universal Container categorizes its accounts with one of two status values-Prospect or Customer. The administrator wants to automatically change the valuefrom Prospect to Customer when an opportunity is won. What can the administrator do to accomplish this? Choose 2 answers A. Create an Account workflow rule that updates the Account Status field B. Use Visualforce to update the Account Status field C. Use an Apex trigger to updated the Account Status field D. Create an opportunity workflow rule that updates the Account Status field Answer: C, D Question: 12 How can administrator ensure article managers use specified values for custom article fields? A. Create a validation rule on article B. Require a field on page layout C. Create different article type for different requirements D. Use field dependencies on article types Answer: A Question: 13 A USer wants to be able to find duplicate records. What permission is needed to show "Find Duplicate" button. A. Merge B. Edit C. Modify All Data D. Delete Answer: D

6. Question: 14 A custom field can be Viewed by profile Sales Manager, VP of Sales and System Administrator. However this field should only be edited by VP of sales and System Administrator profile. How to Setup. A. Modify Role Hierarchy B. Create Permission set and assign to profiles VF of Sales and System Admin C. Set Field level Security D. View All Data for rofiles VF of Sales and System Admin Answer: C Question: 15 Universal Container sells container and they ship it one time and payment is made monthly. What should be Scheduling ? A. Revenue B. Quantity C. Quota D. Revenue and Quantity Answer: A