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The Social Commitment of Universities and their relation to their Stakeholders. Yaroslavl State University 13 – 15 February 2005 Bill Gormley. Personal Introduction. EFQM – Head of External Relations and Public Sector DWP (UK) Senior Civil Servant

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The social commitment of universities and their relation to their stakeholders l.jpg

The Social Commitment of Universities and their relation to their Stakeholders

Yaroslavl State University

13 – 15 February 2005

Bill Gormley


Personal introduction l.jpg
Personal Introduction their Stakeholders

  • EFQM – Head of External Relations and Public Sector

  • DWP (UK) Senior Civil Servant

  • University of Central Lancashire (UK) Professional Advisor on Human Resource Degree Course.

  • Fellow of the Chartered Institute for Personnel and Development.

  • Fellow of British International Doctors Association.


Presenting efqm l.jpg
Presenting EFQM their Stakeholders

  • EFQM Explained

    • 14 Organisations

    • Vision and Mission

    • Current Members

  • The Benefits

    • Use of the EFQM Excellence Model

    • Implementing Organisational Excellence

  • University Stakeholders

    • Policy & Strategy

    • Excellence in Education

    • Communities of Practice


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Origins of EFQM their Stakeholders

  • To stimulate and, where necessary, to assist management in adopting and applying the principles of organisational excellence

  • To improve the competitiveness of European Industry and to close the gap of competitiveness between Europe and US/Japan

  • Supported by the European Commission in The European Quality Promotion Policy

"the battle for quality is one of the prerequisites

for the success of your companies and for our competitive success". - Jacques Delors, EC President


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The Very Beginning their Stakeholders

  • Founded in 1989 by 14 leading European organisations :

     BT plc  KLM - Royal Dutch Airlines

     Robert Bosch GmbH  Nestlé AG

     Bull SA  Philips Electronics NV

     Ciba-Geigy AG  Ing. C. Olivetti & C.S.p.A.

     Dassault Aviation  Renault

     AB Electrolux  Gebr. Sulzer AG

     Fiat Auto Spa  Volkswagen AG


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Key Milestones their Stakeholders

EFQM Excellence Model launched

Creation of Benchmarking Services

Creation of SME Award with EC support

Launch of Excellence One and Levels of Excellence

present

1989

1991

1992

1995

1996

1999

2001

Fundamental revision of Model

First EQA in Madrid presented by King of Spain

Creation of Public Sector Award with EC support

Creation of Network of National Partners


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Vision and Mission their Stakeholders

Vision:A world in which organisations in Europe excel

Mission:To be the driving force for sustainable excellence in organisations in Europe

Objectives:A place to share, investigate and validate management practices that make a differenceA variety of routes to business improvement and developmentRecognition of progress in organisational excellence through the EFQM Levels of Excellence


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Who is using the Model? their Stakeholders

  • More than 20,000 organisations across Europe

  • 60% of Europe’s largest 25 companies

  • 9 of the 15 European companies in the FT’s 50 World’s Most Respected Companies in 2002

  • More than 10,000 SMEs

  • 20 out of the 50 Eurostock companies

 The EFQM Excellence Model is a registered trademark of EFQM


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Importance of Excellence their Stakeholders

  • EFQM-derived Common Assessment Framework has been adopted by Public Sector

  • Fundamental Concepts


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The Impact of Excellence their Stakeholders

  • Does Quality impact the Bottom-Line?

    • Study shows that stock prices of award winners increased by an average of 114% over a five-year period

  • Winners improved sales by 69%, total assets by 79%

  • Award winners outperformed benchmarks on operating income by 56%

Source: Vinod Singhal, “TQM Boosts the bottom line”, April 2002


Essence excellence in education l.jpg
Essence - Excellence in Education their Stakeholders

Understanding and systematically

managing all activities through key process,

and making decisions based on sound information

Having a clear focus on

the student, whilst considering

other stakeholder groups

Developing, involving and

engaging staff, and having

shared values

Balancing and meeting the needs

ofstudents,staff and others, through

developing appropriate indicators,

setting and tracking performance and

benchmarking

Transparent and clear

leadership, with a

planning unitunity of purpose

Considering the impact on the

local and wider society that

theplanning unitmakes

Developing meaningful and mutually

beneficial relationships both

internally and externally

Managing, sharing and acting on

learning and experiences, making

changes which enable continuous improvement


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Policy & Strategy their Stakeholders

Excellent Universities implement their mission and vision by developing a stakeholder focused strategy that takes account of the educational climate in which it operates. Policies, plans, objectives and processes are developed and deployed to deliver the strategy.

Quality in Education

Lloyds TSB


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University Stakeholders their Stakeholders

  • Who are their stakeholders?

  • The identification of stakeholders includes:

    • Pupils

    • Governors

    • Parents

    • Business

    • Authorities

    • Governments

    • Society

  • Understanding & Anticipating Stakeholders:

    • Needs

    • Expectations

  • EFQM Award Winner 2003

    • Runshaw FE College, United Kingdom

      • The Runshaw Way


  • Stakeholders society l.jpg
    Stakeholders & Society their Stakeholders

    • Performance as a responsible citizen

    • Involvement in the community

    • Preventative measures to protect society and the environment

    • Preservation and Sustainability of resources

    • Predicting future needs and expectations of the stakeholders.


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    Meeting the needs their Stakeholders

    Meeting the needs of current stakeholders without compromising the ability of future generations to meet their own needs

    EFQM Framework for Corporate Social Responsibility


    Slide17 l.jpg


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    The Social Commitment of Universities and their relation to their Stakeholders

    Yaroslavl State University

    13 – 15 February 2005

    Bill Gormley


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