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Information Technology. from the eyes of the consumers. New Strategies. Mobile First. Student Experience. Customer Feedback. Structure. Mobile First – WiFi expansion. more available. more open, user friendly. Student Experience – Helpdesk access. expanded service. easier access.

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Presentation Transcript
Information technology

Information Technology

from the eyes of the consumers


New strategies
New Strategies

Mobile First

  • Student Experience

  • Customer Feedback

  • Structure

IT Town Hall September 2012


Mobile first wifi expansion
Mobile First – WiFi expansion

more

available

  • more open,

  • user friendly

IT Town Hall September 2012


Student experience helpdesk access
Student Experience – Helpdesk access

expanded service

  • easier access

IT Town Hall September 2012


Customer feedback
Customer Feedback

  • Town Halls

Senior Student Surveys

  • Customer satisfaction

IT Town Hall September 2012


Structure
Structure

Prioritization

  • Governance

  • Strategic Planning

IT Town Hall September 2012


Structural changes
Structural Changes

  • Chief Technology Officer

  • Center for Research Computing

  • Alignment to priorities

  • Leveraging resources

IT Town Hall September 2012


What should IT look likein the eyes of MSU consumers?


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