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Woodward e-Business Center www.woodward.com Woodward AES e-Business Center Woodward AES e-Business Center Customer Care 24 Hours a Day, 7 Days a Week, 52 Weeks a Year www.woodward.com Woodward AES e-Business Center

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Woodward AES e-Business Center

Woodward AES e-Business Center

Customer Care 24 Hours a Day, 7 Days a Week, 52 Weeks a Year

www.woodward.com

slide3

Woodward AES e-Business Center

All transactions with Woodward are secure. The data is stored on Woodward’s servers and maintained by Woodward personnel.

As with all information systems, Woodward recommends safeguarding all passwords to ensure the integrity of systems and data.

www.woodward.com

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Woodward AES e-Business Center

The same safeguards taken for electronic information are used for all other data exchanges (fax, e-mail, telephone, U.S. mail and personal meetings).

www.woodward.com

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Woodward AES e-Business Center

e-Business is easy to conduct with Woodward. Readily accessible data is available to meet your specific needs.

From tracking an order to sharing design information, the information exchange is fast, safe, and reliable.

www.woodward.com

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Woodward AES e-Business Center

  • Our site currently provides information about the following topics:
    • Order Status
    • Application Guide
    • Service Bulletins
    • Price Catalogs
    • Quote Request
    • AOG Stock & Process
    • Reliability Data
    • Account Payment Status
    • Outstanding Cores
    • File Transfers
    • Contact Information
  • Select the desired topic in the menu options to access these features.

www.woodward.com

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Woodward AES e-Business Center

Order StatusFind out the status of your purchase orders for new parts ordered and for hardware returned for repairs. You may also access the waybill and invoicing information for shipped items.

Application GuideNot sure what Woodward controls are on your aircraft or engine? Use this on-line tool to identify and compare your hardware to the latest revision number. Click on Products.

Service Bulletins

Review available service bulletins. Click on Products.

Price Catalogs

View and download latest Woodward price catalogs.

www.woodward.com

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Woodward AES e-Business Center

Quote Request

Request price quotes on Woodward items.

AOG ProcessStep-by-step instructions for contacting Woodward for 24-hour support.

AOG Available Stock

View AOG available stock by Woodward item number or search through the application guide.

Reliability DataAccess the latest field reliability data for your fuel system components.

www.woodward.com

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Woodward AES e-Business Center

Account Payment Status

Account payment statements and invoice details are available with the option to print duplicate invoices.

Outstanding Cores

Customers who use the core exchange program can view details on outstanding cores.

File TransfersSecurely send or receive large files with photographs, engineering data, etc.

Contact InformationNot sure who to contact at Woodward or how? Our OEM and Aftermarket business contacts are provided.

www.woodward.com

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Woodward AES e-Business Center

  • Order Status
  • If you need to know the current status of your order, you can search by:
    • Customer P.O.
    • Woodward Order
    • Customer Part Number
    • Woodward Item Number
    • Date Range

When you find the order, the system can link you to specific shipping companies so your order can be tracked.

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Woodward AES e-Business Center

Application Guide

If you are not sure of the terminology or part number of the Woodward part on your aircraft engine, the application guide is an easy-to-use method to determine the part either by engine type or aircraft type.

Simply click on the part number listed for the current list price and/or a contact to e-mail for a quotation.

www.woodward.com

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Woodward AES e-Business Center

Service Bulletins

View available service bulletins and notes for Woodward items.

If you do not know the Woodward item number, you can search through the Application Guide (by the aircraft, engine or your OEM model number) and click on See Bulletin under the Service Bulletin heading.

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Woodward AES e-Business Center

Price Catalogs

View, print or download latest published price catalogs.

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Woodward AES e-Business Center

  • Quote Request
  • Submit a request for price quotes for:
  • Repairs & Overhauls
  • Exchanges
  • Spare Controls
  • Spare Parts
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Woodward AES e-Business Center

AOG Process

View instructions

for 24-hour AOG support.

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Woodward AES e-Business Center

AOG Available Stock

Search by item number for AOG available stock.

If you do not know the Woodward item number, you can search through the Application Guide (by the aircraft, engine or your OEM model number).

The Woodward item number will be high-lighted if AOG stock is available. Click on the item number to view stock details.

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Woodward AES e-Business Center

Reliability Data

Access the latest field reliability data for your fuel system components.

Reliability data is available to qualifying customers only.

Contact your customer representative for details.

www.woodward.com

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Woodward AES e-Business Center

Account Payment Status

View account statement summary and details with the option to generate a printed statement.

Drill down to individual invoices with the option to generate duplicate invoices.

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Woodward AES e-Business Center

Outstanding Cores

Core exchange customers can view details on outstanding cores.

www.woodward.com

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Woodward AES e-Business Center

Contact Information

View customer-specific contacts and general customer support information.

www.woodward.com

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Woodward AES e-Business Center

Save time and moneyAccess the Woodward Customer Care Web

To request access, link to our web site at www.woodward.com/AES/and click on the e-Business Center icon.

We welcome your comments or suggestions about theperformance or capabilities of this site.

www.woodward.com