Woodward e-Business Center www.woodward.com Woodward AES e-Business Center Woodward AES e-Business Center Customer Care 24 Hours a Day, 7 Days a Week, 52 Weeks a Year www.woodward.com Woodward AES e-Business Center
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Woodward AES e-Business Center
Customer Care 24 Hours a Day, 7 Days a Week, 52 Weeks a Year
All transactions with Woodward are secure. The data is stored on Woodward’s servers and maintained by Woodward personnel.
As with all information systems, Woodward recommends safeguarding all passwords to ensure the integrity of systems and data.
The same safeguards taken for electronic information are used for all other data exchanges (fax, e-mail, telephone, U.S. mail and personal meetings).
e-Business is easy to conduct with Woodward. Readily accessible data is available to meet your specific needs.
From tracking an order to sharing design information, the information exchange is fast, safe, and reliable.
Order StatusFind out the status of your purchase orders for new parts ordered and for hardware returned for repairs. You may also access the waybill and invoicing information for shipped items.
Application GuideNot sure what Woodward controls are on your aircraft or engine? Use this on-line tool to identify and compare your hardware to the latest revision number. Click on Products.
Review available service bulletins. Click on Products.
View and download latest Woodward price catalogs.
Request price quotes on Woodward items.
AOG ProcessStep-by-step instructions for contacting Woodward for 24-hour support.
AOG Available Stock
View AOG available stock by Woodward item number or search through the application guide.
Reliability DataAccess the latest field reliability data for your fuel system components.
Account Payment Status
Account payment statements and invoice details are available with the option to print duplicate invoices.
Customers who use the core exchange program can view details on outstanding cores.
File TransfersSecurely send or receive large files with photographs, engineering data, etc.
Contact InformationNot sure who to contact at Woodward or how? Our OEM and Aftermarket business contacts are provided.
When you find the order, the system can link you to specific shipping companies so your order can be tracked.
If you are not sure of the terminology or part number of the Woodward part on your aircraft engine, the application guide is an easy-to-use method to determine the part either by engine type or aircraft type.
Simply click on the part number listed for the current list price and/or a contact to e-mail for a quotation.
View available service bulletins and notes for Woodward items.
If you do not know the Woodward item number, you can search through the Application Guide (by the aircraft, engine or your OEM model number) and click on See Bulletin under the Service Bulletin heading.
View, print or download latest published price catalogs.
for 24-hour AOG support.
AOG Available Stock
Search by item number for AOG available stock.
If you do not know the Woodward item number, you can search through the Application Guide (by the aircraft, engine or your OEM model number).
The Woodward item number will be high-lighted if AOG stock is available. Click on the item number to view stock details.
Access the latest field reliability data for your fuel system components.
Reliability data is available to qualifying customers only.
Contact your customer representative for details.
Account Payment Status
View account statement summary and details with the option to generate a printed statement.
Drill down to individual invoices with the option to generate duplicate invoices.
Core exchange customers can view details on outstanding cores.
View customer-specific contacts and general customer support information.
Save time and moneyAccess the Woodward Customer Care Web
To request access, link to our web site at www.woodward.com/AES/and click on the e-Business Center icon.
We welcome your comments or suggestions about theperformance or capabilities of this site.