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FPR Lessons Learned Sterling Field Support Center

FPR Lessons Learned Sterling Field Support Center. December 1, 2009. Contact Center Inquiries. 39 trouble tickets since June Of the 39 tickets, 8 kits were returned to Kansas City. Contact Center Inquiries. 39 trouble tickets since June Of the 39 tickets, 8 kits were returned to Kansas City

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FPR Lessons Learned Sterling Field Support Center

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  1. FPR Lessons LearnedSterling Field Support Center December 1, 2009

  2. Contact Center Inquiries • 39 trouble tickets since June • Of the 39 tickets, 8 kits were returned to Kansas City

  3. Contact Center Inquiries • 39 trouble tickets since June • Of the 39 tickets, 8 kits were returned to Kansas City • Circuit card/display needed to be reseated

  4. Contact Center Inquiries • 39 trouble tickets since June • Of the 39 tickets, 8 kits were returned to Kansas City • Circuit card/display needed to be reseated • Defective switch

  5. Contact Center Inquiries

  6. Contact Center Inquiries • Several tickets related to the assembly instructions • Feedback from the field resulted in many early changes to the instructions

  7. Contact Center Inquiries • Categories: • Settings • Installation • Error Codes • Data Issues • Logger Issues

  8. Common Issues • Settings • Does the Site ID need to be 8 digits ?

  9. Common Issues • Settings • Does the Site ID need to be 8 digits ? • YES, the Site ID MUST be 8 digits. The third and fourth digits will be zeros

  10. Common Issues • Settings • Does the Site ID need to be 8 digits ? • YES, the Site ID MUST be 8 digits. The third and fourth digits will be zeros • Does the data logger lose settings when the battery is disconnected?

  11. Common Issues • Settings • Does the Site ID need to be 8 digits ? • YES, the Site ID MUST be 8 digits. The third and fourth digits will be zeros • Does the data logger lose settings when the battery is disconnected? • NO, the settings are saved to memory

  12. Common Issues • Installation • Which way should the load cell be installed?

  13. Common Issues • Installation • Which way should the load cell be installed? • It can be installed either parallel or perpendicular to the base

  14. Common Issues • Installation • Which way should the load cell be installed? • It can be installed either parallel or perpendicular to the base • Does the load cell require locking washers?

  15. Common Issues • Installation • Which way should the load cell be installed? • It can be installed either parallel or perpendicular to the base • Does the load cell require locking washers? • No, it does not

  16. Common Issues • Error Codes • What is a hardware error #4207?

  17. Common Issues • Error Codes • What is a hardware error #4207? • This occurs when the SD card is removed incorrectly after downloading data

  18. Common Issues • Data Issues • The data shows large swings in data?

  19. Common Issues • Data Issues • The data shows large swings in data? • Check the base itself: flexors, plunger position, calibration, post not touching lower assembly

  20. Common Issues • Data Issues • The data shows large swings in data? • Check the base itself: flexors, plunger position, calibration, post not touching lower assembly • Bent flexors

  21. Common Issues • Data Issues • The data shows large swings in data? • Check the base itself: flexors, plunger position, calibration, post not touching lower assembly • Bent flexors • Uneven base

  22. Common Issues • Data Issues • The data shows large swings in data? • Check the base itself: flexors, plunger position, calibration, post not touching lower assembly • Bent flexors • Uneven base • Recalibration

  23. Common Issues • Data Issues • Data lost because of power resets?

  24. Common Issues • Data Issues • Data lost because of power resets? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, blockage on the solar panel

  25. Common Issues • Data Issues • Data lost because of power resets? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, blockage on the solar panel • Connection at the terminal was loose

  26. Common Issues • Data Issues • Data lost because of power resets? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, blockage on the solar panel • Connection at the terminal was loose • Bad battery

  27. Common Issues • Data Issues • Data lost because of power resets? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, blockage on the solar panel • Connection at the terminal was loose • Bad battery • Loose battery cable

  28. Common Issues • Data Issues • Data are showing decreases/increases?

  29. Common Issues • Data Issues • Data are showing decreases/increases? • Check the oil level

  30. Common Issues • Data Issues • Data are showing decreases/increases? • Check the oil level • No oil therefore precipitation was evaporating

  31. Common Issues • Data Issues • Data are showing decreases/increases? • Check the oil level • No oil therefore precipitation was evaporating • No oil with the antifreeze therefore moisture was being absorbed from the atmosphere

  32. Common Issues • Logger Issues • The logger would not wake up and a red status light was flashing?

  33. Common Issues • Logger Issues • The logger would not wake up and a red status light was flashing? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, solar panel

  34. Common Issues • Logger Issues • The logger would not wake up and a red status light was flashing? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, solar panel • Solar panel was cracked

  35. Common Issues • Logger Issues • The logger would not wake up and a red status light was flashing? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, solar panel • Solar panel was cracked • Bad grounding wire

  36. Common Issues • Logger Issues • The logger locked up?

  37. Common Issues • Logger Issues • The logger locked up? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram

  38. Common Issues • Logger Issues • The logger locked up? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram • Circuit card/display had to be reseated

  39. Common Issues • Logger Issues • The logger was unable to be programmed?

  40. Common Issues • Logger Issues • The logger was unable to be programmed? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram

  41. Common Issues • Logger Issues • The logger was unable to be programmed? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram • Defective switch

  42. Common Issues • Logger Issues • Display was coming on by itself?

  43. Common Issues • Logger Issues • Display was coming on by itself? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram

  44. Common Issues • Logger Issues • Display was coming on by itself? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram • One wire at the terminal strip was loose

  45. Contact Information SFSC Contact Center Monday – Friday 8AM-5PM Eastern Time (703) 661-1268 Main Line (703) 661-1293 Backup Line nws.sfsc@noaa.gov

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