slide1 l.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
presented by Ben Berry, Chief Information Officer ben.berry@odot.state.or PowerPoint Presentation
Download Presentation
presented by Ben Berry, Chief Information Officer ben.berry@odot.state.or

Loading in 2 Seconds...

play fullscreen
1 / 38

presented by Ben Berry, Chief Information Officer ben.berry@odot.state.or - PowerPoint PPT Presentation


  • 259 Views
  • Uploaded on

Wrestling with 21 st Century Issues in the Wireless Strategic Plan Framework presented by Ben Berry, Chief Information Officer ben.berry@odot.state.or.us Wrestling with 21st Century Issues in the Wireless Strategic Plan Framework Wireless Landscape Agenda Background on 21 st Century Issues

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'presented by Ben Berry, Chief Information Officer ben.berry@odot.state.or' - liam


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
slide1

Wrestling with 21st Century Issues in the Wireless Strategic Plan Framework

presented byBen Berry, Chief Information Officerben.berry@odot.state.or.us

slide2
Wrestling with 21st Century Issues in the Wireless Strategic Plan FrameworkWireless Landscape Agenda
  • Background on 21st Century Issues
  • Strategic Planning Process Review
  • Prioritization of Wireless Initiatives
  • Levels of Difficulty in Project Selection
  • Four Quadrant Analysis
  • Conceptual Designs
  • Implementation Goals Summarized
slide3

Wrestling with 21st Century Issues

  • Strategic Thinking has become a prerequisite to success.

Prerequisites for Success

  • We’ve seen the business environment become far “tougher” and far less forgiving of mediocrity.

Business Environment

  • We operate in a new economic reality, one of rapid change. Change in IT, in networked organizations, in knowledge workers “carrying the business around in their heads, and in globalization.

New Economic Reality

  • Products & services being sold where income is higher
  • Production moving to where labor costs are lower
  • Labor moving to where wages are higher

Globalization in three dimensions

  • Thinking strategically is not a once a year event. Rather, management team must think strategically 24x7

24 x 7

  • Chaos of our 21st Century is continuous. It isn’t waiting patiently for your next planning cycle. If management is not constantly thinking strategic, then your organization is vulnerable.

Continuous Improvement

21 st century issues

21st Century Issues

  • Wireless DATA
  • Secure data messaging required
  • Minimum bandwidth impact
  • Platform independence (PDA, laptop, radio interoperability)
  • Data resides inside trusted network and on our servers
  • Operating expense - manageable HW or SW costs for data
21st Century Issues
  • Wireless SOFTWARE
  • Installation and maintenance practical
  • Minimum additional load on servers
  • Systems compatibility with installed technology including strong security
  • Single point of failures eliminated
  • Capital expense minimized
  • Wireless MANAGED SERVICE
  • Messaging via strategic WWAN partners
  • Ensure secure external messaging in network
  • Rapid / agile activation and protection
  • Fail safe delivery and support
  • Improved Time-to-Market with external services providers

45%

29%

26%

slide6

Value-Added Innovation

What is value-added innovation?

Change that leads to

- Increased customer satisfaction

- Increased employee productivity

- Reduction in staff or general costs of doing business

Value-Added Innovation through Wireless Appliance PDAs

Health care graphic

A wireless mobility device creates value by delivering:

Horizontal Applications

Vertical Applications

Generics used across industries

- messaging

- e-mail

- collaboration tools

- business applications

Apps with Customized functionality

- tailored to specific industries

- ERP and CRM systems

- customer-information sys

- inventory control sys

Innovation support graphic

slide7

Customer

satisfaction

Employee

productivity

Horizontal Applications

Vertical Applications

Staff or general cost

of doing business

Value-Added Innovation Point

If you study it long enough,

it will reveal its secrets!

Value-Added

Innovation

Point

Faster

User

Friendly

Self

Service

Less cost

Customer Value Perspective

Bottom Line Results

Range of Wireless Applications

slide8

BlackBerry

Messaging

Regional Office

District Office

The Goal:

SSL-VPN Agency Access

Solution Areas

WLAN

SSL-VPN

WWAN

Site-to-Site

SSL-VPN

Agency Headquarters

Employees using Agency

managed and controlled laptops

SSL-VPN

End point terminals controlled and managed via Commercial Wireless Vendors

Authorized partners

and customers

Telecommuters

& Contractors

slide9

ODOT COI

Business

IRM Plans

Opportunities

Trans

DMV

MC

Central

Services

ODOT IS Strategic Planning Initiative

IT Strategic Planning Inputs and Information Flow

2006-2010

IT Strategic Plan

Workshop and Interviews

ODOT Strategic Goals and Outcomes

with COI Leaders

ODOT IT

Strategic

Adjustments

Strategic

Planning

Workshop and Interviews

Plan

Scorecard

with IS Leaders

it plan framework

Organization Key Strategies

Common

Business Needs

IT

Strategies

IT Plan Framework

Information Resource Mgt.

business needs assessment
Business Needs Assessment
  • B1 Information Exchange: We need to quickly and easily engage external partners and customers in real-time information exchange (Gov-to-Gov, Gov-to-Bus and Gov-to-Consumer).
  • B2 Agility: We need to respond quickly and easily to changing business requirements and new State and Federal requirements
  • B3 Risk Mitigation: We need to mitigate risks from inefficient & vulnerable business systems.
  • B4 IT ROI: We need to maximize the business value of each dollar invested in IT and minimize IT operational expenses.
  • B5 Internal Processes: We need to have internal processes that are well designed, efficient, integrated, easily implemented and easily changed.
  • B6 IS Service Delivery: We need to preserve or improve current IS service levels through the transition to the consolidation of 12 data centers to one State Data Center and beyond.
  • B7 Web-based Service Delivery: We need to deliver more services electronically and through the Inter-, intra-, and extra-net.
  • B8 Information Assets: We need fast & easy access to reliable information to support good business decisions. We must manage our information & data as a valuable enterprise asset.
  • B9 GIS Integration: Make GIS information easy to reference and integrate in our processes.
  • B10 Wireless: We need to support a mobile workforce by providing wireless and interoperable access to voice, video, and data.
  • B11 Workforce Collaboration: We need tools that will improve collaboration among our workforce, partners and suppliers.
slide12

Enterprise Wireless Workshop

Assessment

Analysis

Conceptual

Design

Design Consultation by Cingular’s Solution Design Board

  • Initial workshop meeting and data gathering effort. (10/6/06)
    • Key departmental or functional areas
    • Critical thought and decision leaders
  • Interviews conducted at ODOT (10/19/06)
    • Data gathered from key stakeholders within departmental and functional areas.
    • IT Strategic Plan
    • Business Needs & Strategies
  • Interview results were reviewed and analyzed
    • Initiatives were identified, weighed and prioritized
  • A prioritized list was created
  • An infrastructure gap analysis was prepared
  • Written and oral presentation of findings and conceptual designs for the wireless network was delivered (11/9/06)
    • Device Options
    • SSL-VPN Considerations
    • Middleware
    • Platforms
    • Partners
wireless initiatives identified in october 2006

G2C

G2B

G2G

Wireless Services

SERVICES

Gov-to-Consumer - Gov-to-Business - Gov-to-Gov

Wireless Initiatives – Identified in October 2006
  • Mobilize Remedy ARS to BlackBerry & Windows Mobile

Roadside Wireless with HWY. Support Vehicles

Remote access to small maintenance facilities

Wireless forms for truck inspection and inventory

  • Incremental data capabilities for BCP and DR
  • Communications in Critical Situations
  • Message Blast to Any Communications Device

Instant wireless Conference Calling

wireless initiatives cont d identified in october 2006

G2C

G2B

G2G

Wireless Services

SERVICES

Gov-to-Consumer - Gov-to-Business - Gov-to-Gov

Wireless Initiatives – (Cont’d)Identified in October 2006

Handheld Document Storage Retrieval

Cellular PIN-to-PIN Messaging and Archiving

RFID – Radio Frequency Identification for IT inventory

  • Tracking Intelligent Transportation System (ITS) Assets

Wireless Data Interoperability

Microwave Wireless Initiative (OWIN)

swot analysis strengths weaknesses opportunities threats

Opportunities Threats

Weaknesses Strengths

External Factors

SWOT Analysis: Strengths, Weaknesses, Opportunities & Threats

Internal

Factors

Wireless Strategies

Built on Strength

Wireless Strategies

Built on Defense

bell shaped curve the law of things

Weaknesses

Strengths

Competitive Parity

Bell-shaped Curve“The Law of Things”

Internal Weaknesses Score

Internal Strengths Score

M

I

N

I

M

I

Z

E

M

A

X

I

M

I

Z

E

0 2 5 8 10

the hockey stick curve what are you doing that s different
The Hockey Stick Curve“What are you doing that’s different?”

Growth from single digits to double digits generally does not happen because someone or even everyone does a better job at doing the same old thing!

All of a sudden improvement?

Customer Service to top 90%

Revenues at 10% growth

the hockey stick curve two rules of thumb
The Hockey Stick Curve“Two Rules of Thumb”

2. A sudden improvement from low single-digit to double-digit growth (represented by the hockey stick curve) comes from doing something different.

1. If you do what you’ve always done, you’ll get what you’ve always gotten.

slide20

Each initiative was linked to one or

multiple business needs.

  • ODOT team assigned ratings to each

linked initiative based on their contribution

to business needs.

    • High (8-10), Medium (5-7), or Low (2-4) rating
  • Some initiatives were linked to multiple business needs.
  • Prioritized initiatives were sorted according to cumulative ratings.

Wireless RankingMethodology

slide23

High Priority Initiatives – Cumulative Scores

These initiatives support multiple business needs.

slide28

How Difficult are these Initiatives?

7-10Relatively Difficult4-6Mid-level Difficulty2-3Not Difficult

initiatives evaluations

10

Very Difficult

High importance

(“high risk /

high payoff projects”)

Relative low difficulty

High importance

(“low hanging fruit”)

IMPORTANCE

5

Not Difficult

Not Important

(“marginal projects”)

Very Difficult

Not Important

(“high risk/low payoff”)

0

Initiatives Evaluations

0

5

10

DIFFICULTY

slide30

Four Quadrant Analysis

These initiatives are relatively more difficult, but are more important and offer a higher payoff.

30

  • Roadside Wireless
  • Microwave Wireless
  • Remote Access
  • Wireless (7,26)

Mobilize Remedy

(5,16)

Message Blast

Communication in

Critical Situations

(5,10)

Tracking of ITS Assets (7,10)

IMPORTANCE

Wireless Interoperability

Access to the Web (7,8)

RFID

(4,6)

6

Instant Conf Calling Handheld document

Storage

Cellular PIN-to-PIN (2,5)

0

DIFFICULTY

5

6

7

0

10

four quadrant analysis
Four Quadrant Analysis
  • Low Difficulty / High Importance (Low Hanging Fruit):
    • Mobilize Remedy to 8700 -- RFID
    • Message Blast -- Communications in critical situation
  • More Difficult / High Importance (High Risk / High Payoff):
    • Roadside Wireless
    • Remote Access Wireless
    • Microwave Wireless
    • Wireless Interoperability to the Web
    • Tracking of ITS Assets
  • Not Difficult / Relatively Low Priority:
    • Instant Conference Calling
  • Emergency Information on Handheld and Handheld document storage
    • PIN to PIN messaging
  • Difficult / Not Important:
    • None
slide32

Thin and Thick Client Wireless Architecture using SSL-VPN & Application Layer Security

Remedy

Users

Frame or

Remedy ARS

Network

SSL-VPN

Aeroprise

Cingular

Cingular

or BEA/

Core

RAN

MobileAware

Network

Private

APN

Truck Inspection

Application

Inspection

Application

Users

minimal thin client wireless architecture cont d
Minimal Thin Client Wireless Architecture Cont’d
  • Browser only on the device

(no client software)

  • Middleware (MDS, Aeroprise or

BEA/MobileAware) connects to

backend applications or databases

and renders to the device

  • Aeroprise is the only turnkey

solution to mobilize Remedy

  • Security by segment(not end-to-end)
    • Cingular airlink encryption between device & Cingular core
    • Private APN for isolated egress from Cingular core.
    • Network SSL-VPN between Cingular core and data center
  • Security not seamless or end-to-end.
  • Lack of session persistence negatively impacts user experience
  • On-line functionality only
roadside wireless initiative

End to End Netmotion persistent VPN

ODOT servers

2.5G/3G WWAN

Internet/Frame Relay

inMotion

Mobile OptimizedWireless Server

Netmotion

Server

ODOT LAN

Cingular RAN

Private Wireless Network

Secure Extension ofODOT Network

Roadside Wireless Initiative

BlackBerry

Roadside Mobile Computing

wireless access to remote facilities initiative

Secure Extension ofODOT Network

Wireless Access to Remote Facilities Initiative

End to End Netmotion persistent VPN

ODOT servers

2.5G/3GWWAN

Internet/Frame Relay

Netmotion

Server

WWAN Router

ODOT LAN

Cingular RAN

Remote Facilities

mobility computing adoption

Low cost data networking

Increased Consumer Wireless adoption

Commercial Wireless networks

Digital Cellular technology evolves

Low Data Rate wireless service for pagers & analog cellular

Public Mobile Phone

Critical Events

Widespread Mobile Internet Wireless Networks

(LAN & WAN)

Mobility Computing Adoption
  • Worldwide Mobility
  • Affordable Performance
  • Mobile Computing
  • Smaller devices less power
  • Bandwidth expands
  • Low Bandwidth
  • Text Services
  • Electronic
  • Records

Y2K & Upgrade Investment

  • Radio Voice Service – 7 miles

Marconi’s

Radio

  • First Commercial Radio Data Svc.

19thCentury

1946

1980

1990

1995

1998

1999

2000

2003

2007

implementation goals summarized wireless strategy for operational excellence
Implementation Goals Summarized Wireless Strategy for Operational Excellence
  • Improved Time-to-Market
  • Reduced Cycle Time
  • Elimination of Bottlenecks
  • Enhanced Efficiency
  • Expansion of Services
slide38

COMPUTERWORLDMOBILE & WIRELESS WORLD

Wrestling with 21st Century Issues in the Wireless Strategic Plan Framework