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Teaching Cultural Competence in Nursing Care to Ensure Quality Health Care for ALL

Teaching Cultural Competence in Nursing Care to Ensure Quality Health Care for ALL. Judy Xiao College of Staten Island The City Univeristy of New York REFORMA Sixth Annual Joint Mini Conference May 14, New York. Cultural Competence. What Is Cultural Competence?

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Teaching Cultural Competence in Nursing Care to Ensure Quality Health Care for ALL

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  1. Teaching Cultural Competence in Nursing Care to Ensure Quality Health Care for ALL Judy Xiao College of Staten Island The City Univeristy of New York REFORMA Sixth Annual Joint Mini Conference May 14, New York

  2. Cultural Competence • What Is Cultural Competence? “Cultural competence is a set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals that enables effective work in cross-cultural situations. 'Culture' refers to integrated patterns of human behavior that include the language, thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic, religious, or social groups. 'Competence' implies having the capacity to function effectively as an individual and an organization within the context of the cultural beliefs, behaviors, and needs presented by consumers and their communities.” • Why is Cultural Competence Important? “Cultural competency is one of the main ingredients in closing the disparities gap in health care. It’s the way patients and doctors can come together and talk about health concerns without cultural differences hindering the conversation, but enhancing it. Quite simply, health care services that are respectful of and responsive to the health beliefs, practices and cultural and linguistic needs of diverse patients can help bring about positive health outcomes.”-- from the Office of Minority Health Website : http://minorityhealth.hhs.gov/templates/browse.aspx?lvl=2&lvlID=11

  3. Cultural Competence Education at College of Staten Island (CSI) • CSI offers associate's, bachelor's and master's degree programs in nursing. Cultural competence education is integrated into the nursing curriculum at all levels • Offers the Advanced Certificate in Cultural Competence program, the first of its kind in the country • Study Abroad programs in China, England, Greece, Italy, Spain, and South Africa • World on Wednesday Lecture Series

  4. Promoting Cultural Competence: The CSI Library Experience • Collaborate with nursing faculty to integrate transcultural nursing resources and cultural research strategies into nursing courses via Blackboard • Provide library instruction to teach students how to use these resources effectively, and help them successfully complete a cultural research paper. • Offer workshops to the college community to promote the use of good reliable consumer health information: MedlinePlus and NOAH

  5. A Faculty-Librarian Collaborative Course Model Transcultural nursing resources and cultural research strategies are integrated seamlessly into the nursing courses, including: NRS 110: Medical/Surgical Nursing NRS 700:Transcultural Concepts & Health Issues in Healthcare. NRS 703: Teaching & Learning for Cultural Competence Development

  6. Cultural Research Paper Tutorial A six-step guide to help nursing students locate professional literature and successfully complete their cultural research paper

  7. Books on Transcultural Nursing A list of 16 books related to transcultural nursing care, with information on specific ethnic groups and their health

  8. Websites in Transcultural Nursing Students are introduced to resources that can help them provide culturally and linguistically appropriate care to people of different cultures.

  9. Office of Minority Health & Health Disparities http://www.cdc.gov/omhd/ Provides profile of specific ethnic groups; good information for cultural outreach and health education

  10. Website: MedlinePlus.org Trusted health information from the U.S. National Library of Medicine in multiple languages, including Spanish, Chinese, and Italian.

  11. MedlinePlus: Population Groups Provide links to health issues that affect specific racial and ethnic groups

  12. Assessment/Evaluation • Feedback from students: library orientation survey conducted online, in print and via Blackboard • Feedback from nursing faculty: comments and thank-you letters

  13. What did Students & Faculty Say? • “The library orientation was very useful, and I learned how to locate the various sources needed for my cultural research paper”. • “The orientation made my research assignment easier and less intimidating; it opened up ideas for nursing research I never thought of”. • “Including library resources in my nursing course is useful and convenient for people with full time jobs”. • “Thank you for helping our students and for helping us provide a better education for future nurses”. “Your assistance helped enhance the overall Nursing 110 learning experience”. • “Thank you for your excellent presentation on library and Internet resources for cultural competence. Your presentation, as part of the new Advanced Certificate in Cultural Competence provided masters level and post-masters level students with critical information that sparked interest and motivation in my 19 graduate students.” • “Student comments indicated that your presentation greatly enhanced their 2-day concentrated on-campus session and provided them with an essential foundation to complete their course assignments and access resources in the ongoing professional practice arena”.

  14. References & Recommended Reading • Jeffreys, M.R. (2006) Teaching Cultural Competence in Nursing and Health Care: Inquiry, Action, and Innovation. New York: Springer (Winner of an AJN Book of the Year Award!). A 2nd edition available May 2010, with a new chapter, “Chapter 7, Case Exemplar: Linking Strategies Together – Spotlight on the Cultural Discovery Integrated Approach.” • Leininger, M.M. & McFarland, M. (2006). Cultural Care Diversity and Universality: A Worldwide Nursing Theory (2nd Ed.). Boston: Jones and Bartlett. • Xiao, J. (2005). Resources in Transcultural Nursing: A Library Orientation Program for Nursing Students. Journal of Multicultural Nursing and Health, 11(2), 56-63. • The Advanced Certificate in Cultural Competence program at College of Staten Island, CUNY: http://www.csi.cuny.edu/culturalcompetence/ • Office of Minority Health & Health Disparities (OMHD): http://www.cdc.gov/omhd/ • MedlinePlus: Trusted Health Information from the National Library of Medicine: http://medlineplus.gov/ • NOAH: New York Online Access to Health: http://www.cdc.gov/omhd/

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