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EOC Show & Tell. Valerie Lucus Laine Keneller. AGENDA. Introductions Disasters on Campus Video – Aftershocks Emergency Management & EOC IET & Emergency Communications Pandemic Planning Break Scenarios Discussion Conclusion. UC Davis. Total population: 50,000 30,000 students

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eoc show tell

EOCShow & Tell

Valerie Lucus

Laine Keneller

  • Introductions
  • Disasters on Campus
    • Video – Aftershocks
  • Emergency Management & EOC
  • IET & Emergency Communications
  • Pandemic Planning
  • Break
  • Scenarios
    • Discussion
  • Conclusion
uc davis
UC Davis

Total population: 50,000

30,000 students

20,000 staff and faculty (including state-wide staff that are associated with UC Davis, i.e.: county extension offices)

Other UC campuses

Local Community

Larger Community

emergency management
“The Earth has a history of catastrophes and that history will continue.”

Living with Hazards; Dealing with Disasters

William Waugh

Emergency Management
define disaster6
Define “disaster” …

… A serious disruptionin the ability of a community or a society to function ….

… causing widespread human, material, economic or environmental losses …

… which exceed the ability of the affected community or society to cope using its own resources.





Landslide, mudslide, subsidence

Glacier, iceberg

Flood, flash flood, seiche, tidal surge


Fire (forest, range, urban)

Snow, ice, hail, sleet, avalanche

Windstorm, tropical cyclone, hurricane, tornado, water spout, dust/sand storm

Extreme temperatures (heat, cold)

Lightning strikes



  • Diseases that impact humans and animals
  • Animal or insect infestation
  • HazMat (chem/rad/vio) spill or release
  • Transportation accident
  • Building/structure collapse
  • Energy/power/utility failure
  • Fuel/resource shortage
  • Air/water pollution, contamination
  • Water control structure/dam/levee failure
  • Financial issues, economic depression, etc
  • Communications systems interruptions
  • Terrorism (conventional, chem/bio/rad/cyber)
  • Civil disturbance, public unrest, mass hysteria, riot, enemy attack, war, insurrection, strike
  • Crime, arson
  • Electromagnetic pulse

There are hurricanes on campus …

Hurricane Katrina

August 29, 2005


There are tornados on campus …


Union University, Jackson Tennessee

February 5, 2008

there are floods on campus
There are floods on campus …

October 30, 2004

University of Hawaii

Manoa Valley, Hamilton Library


There are fires on campus …


Pepperdine University, California (1993 & 2008)

Stony Brook University, New York (Sept 2006)


There are earthquakes on campus …


California State University (CSU) Northridge

November 15, 1994

“The epidemic came to the University of California in 3 waves: the first and most serious in October and November of 1918. It resurfaced briefing in December and again in January, causing the Spring semester to be delayed by two weeks.”

There are pandemics on campus …


Academic Aftershocks


“My job is to tell you things you don’t want to hear, and ask you to spend money you don’t have, for something you don’t ever think is going to happen.”

The Emergency Manager

emergency management is
Emergency Management is …

… the process of coordinating available resources

… to effectively manage emergencies

… that overwhelm day-to-day operations,

… thereby saving lives, avoiding injury, and minimizing economic loss.


Emergency Operations Center

  • An EOC is …
  • Defined set of policies/procedures/people, and
  • A predetermined location
  • To provide centralized management of theunexpected.
  • EOC objectives are …
  • To save lives and minimize injuries;
  • To protect property and the environment;
  • To return to normal/ Disaster Recovery Business Continuity
iet at uc davis
IET at UC Davis

In support of the University's mission, Information and Educational Technology will deliver an infrastructure of technological services appropriate to the requirements of the campus community.

iet supports safety services eoc communications
IET Supports Safety ServicesEOC Communications
  • Dataports / wireless
  • Projection system Audio / Visual
  • EAS (Emergency Alert System) cable
  • Portable radios (800 MHz)

Emergency Notification System

  • API built from on-line directory to WARN
  • Over 55,000 records uploaded
  • Database refreshed Nightly
examples of features
Examples of Features
  • Off-Site Hosted Service
  • Unlimited # of Members
  • Monitoring Systems
  • 24 x7 Customer Service
  • Scheduled Call Outs
  • Pre-Recorded Messages
  • Real-Time Reports
  • Response Capabilities

1 phone call to off-site vendor

UC Davis





Vendor sends hundreds of messages to pre-determined list at once.


The ‘Listings’ website (a.k.a Online Directory) collects institutional information about faculty/staff/students.

the WarnMe application is the new application built specifically to collect personal information.

A third set of data is collected from places like our student system, our health system (e.g. Pagers for doctors), our student housing system (building information for those students living in the dorms).

All this information is then joined together in a set of Oracle tables and uploaded into the Warn system with the ‘inConnect’ program that Warn provided for us.



National Communications System

National Security/Emergency Preparedness

Priority Telecommunications Services

  • Government Emergency Telecommunications Service (GETS)
  • Wireless Priority Service (WPS)

UC Davis

Ralph Parker

Regional Outreach Coordinator




*272 + DN

0123 4567 8910



GETS Calling Card & Wireless Priority Service

GETS is an emergency calling card service that can be used from virtually any telephone to provide priority for emergency calls

WPS is an add-on feature subscribed on a per-cell phone basis to provide priority for emergency calls made from cell phones


Who Has GETS/WPS on Campus?

Individuals who need to communicate anytime/anyplace should have personal GETS Cards and WPS Subscribed Cell Phones

  • Senior Leadership
  • Media Relations
  • Emergency Management and staff
  • Police/Fire Chiefs and staff
  • Police/Fire Field Command
  • Department Heads and staff
  • Team leaders
  • Subject matter experts/trained specialists
  • Others Individuals with an Emergency Preparedness and Response role.

Key Locations and Functions should have GETS cards for use during emergencies

  • EOC Work Stations
  • Back-up EOC
  • PSAPs
  • Computer/IT Center
  • Police/Fire Dispatch
  • Shelters
  • Command Vehicles
emergency status line 530 752 4000
Emergency Status Line(530) 752-4000

Collaboration with:


Emergency Manager

University Communications

uc davis home page
UC Davis Home page

Stripped down text

Equipment Collocation Off-site

Load Balanced for heavy Traffic

University Communication Access

uc ready
UC Ready

This UC Ready tool will guide you, step by step, to create a continuity plan.  Your plan will identify:

  • CRITICAL FUNCTIONS performed by your department, and the factors needed for their continuance.
  • INFORMATION AND STRATEGIES that will help during and after the disaster-event.
  • ACTION ITEMS that can be done, starting now, to lessen the impact of these events and make us ready to cope.
  • https://ucready.berkeley.edu/begin.cfm
iet pandemic planning
IET Pandemic Planning

“We take this threat of a an Avian Influenza Pandemic seriously and are urging the entire University of California, Davis campus to take the necessary steps to prepare for it.”

Provost Virginia Hinshaw

UC Davis

pandemic planning41
Not the same as seasonal flu

Historically inevitable

Effect a large % of the population

Normal life isdisrupted because of excessive absenteeism

Pandemic Planning
Seasonal (or common) flu is a respiratory illness that can be transmitted person to person.

Pandemic Influenza is virulent human flu that causes a global outbreak, or pandemic, of serious illness. Because there is little natural immunity, the disease can spread easily from person to person.

Pandemic Planning

1918-19 ‘Spanish Flu’ (H1N1): 20-40% of the world’s population, 20 million people died, 500,000 in U.S

1957-58 ‘Asian Flu’, (H2N2): virus was quickly identified due to advances in technology and a vaccine was produced, the elderly had the highest rates of death, about 70,000 deaths in the United States.

1968-69, ‘Hong Kong Flu’, (H3N2): caused approximately 34,000 deaths in the U.S., this virus returned in 1970 and 1972 and still circulates today.

Pandemic Planning


H1n1 Pandemic Planning

  • Circulating among swine for several years
  • Unusual combination of swine/bird/human genes
  • Meets all the definitions of a pandemic
    • Novel virus
    • Effective human-to-human spread
    • Present in a large geographic area
  • World: 36,000 cases in 76 countries – 163 deaths
  • US: 18,000 cases in all states – 18 deaths

WHO declares Level 6

  • No previous pandemic has been detected so early or watched so closely
  • The virus writes the rules
  • Appears it will be of moderate severity
  • Most patients experience mild symptoms
  • Virus preferentially infects younger people (>25)

WHO declares Level 6

  • It is prudent to anticipate a bleaker picture as the virus spreads to areas with limited resources, poor health care, and a high prevalence of underlying medical problems.
  • Vaccines are in the works
  • Recommends no restrictions on travel and no border closures

Material in your packet

WHO Statement re: Pandemic Level 6

UC Davis Influenza Pandemic Annex

CDC H1N1 (swine flu) Infections Alert for Institutions of Higher Learning

“No Handshakes at Commencement”


IET Telecommunication Planning Options

IET Solutions for Social Distancing

Emergency Communication Brochure

situation 1 of 4
Situation 1 of 4

Early October, 2009

  • Start of regular annual flu season beginning
  • WHO Pandemic Level 6 –widespread cases around the world
  • Individuals are contagious for 1-2 days before symptoms appear
  • Course of illness is 5-7 days
situation 2 of 4
Situation 2 of 4
  • Influenza symptoms rate in population overall is about 40% - twice that of the seasonal flu; symptoms generally not worse than seasonal flu, but more people sick because there is no immunity
  • There has been one ‘wave’ through your community and it was relatively mild.
  • Experience at other campuses are that the students are getting sick more often and more seriously than staff or faculty.
situation 3 of 4
Situation 3 of 4
  • Nearest major metropolitan area experiencing what looks like beginning of a wave, their public health officer has responded vigorously by closing schools and cancelling public events
  • Number of cases in this county starting to increase
  • Discussions with public health officer makes it clear they are going to request all schools close within the next week – for at least two weeks, probably three weeks.
  • There will be 3 questions
  • You can ask about what the rest of campus is doing, but consider these questions from an IT perspective
  • These are problem solving questions
  • For each questions, we’ll ask you to report out with:
    • What is the problem (from an IT perspective)
    • What are the options
    • How could those options be implemented
    • Who else needs to be involved
scenario 1
Scenario 1

Based on experience elsewhere, IT can expect a 30-40% absentee rate over the next four weeks.

? What is the problem (from an IT perspective)?

? What are the options?

? How could those options be implemented?

? Who else needs to be involved?

scenario 2
Scenario 2

Classes will be suspended for three weeks.

? What is the problem (from an IT perspective)?

? What are the options?

? How could those options be implemented?

? Who else needs to be involved?

scenario 3
Scenario 3

Non-essential employees throughout the campus will be sent home for 3 weeks.

? What is the problem (from an IT perspective)?

? What are the options?

? How could those options be implemented?

? Who else needs to be involved?



Find out who the Emergency Manager is on your campus



What kind of pandemic planning is going on at your campus



Take advantage of the work Berkeley has done for UC Ready to get your department ready.



Make an Emergency Contact List for yourself / your department and keep it with you.



  • Be Prepared at Home
      • Plan for social disruptions
      • Stock a supply of water and food and other supplies
      • Have OTC and prescription medications on hand


Stay informed

Understand what a pandemic is and isn’t…

  • CDC: “Swine Flu and You”
  • www.pandemicflu.gov
  • www.who.int


  • Keep yourself healthy
      • Adequate rest, healthy food, exercise
      • Immunizations and flu shots


  • Hygiene Etiquette
    • Wash your hand frequently with soap and water
    • Use hand sanitizer when you can’t wash
    • Use alcohol wipes on surfaces in your office


Learn to cough properly:

  • Why don’t we do it in our Sleeves!
  • Or Cover your Cough with your Clothes