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Completed EEO Investigations

Fiscal Year 2009 3rd Quarter ADR/Investigation Findings (Data Source: I-trak Complaint Management System as of 7/14/2009). Completed EEO Investigations. The measure for FY 2009: 50% of investigations will be completed within the regulatory time frames.

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Completed EEO Investigations

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  1. Fiscal Year 20093rd QuarterADR/Investigation Findings(Data Source: I-trak Complaint Management System as of 7/14/2009)

  2. Completed EEO Investigations • The measure for FY 2009: • 50% of investigations will be completed within the regulatory time frames. • Regulatory time frames are under 180 days, unless extended by amendment (360 days) or extension (270 days). Definition: A completed Investigation is an investigation where the notice of election is sent to the complainant. • Measure is being met with 65% of investigations completed within the regulatory time frames.

  3. Treasury Complaint Center FY 2009 3rd Quarter Investigation Closure Statistics

  4. Informal ADR Measures • The measure for FY 2009: • 30% of complainants who initiate an EEO contact and are offered ADR will elect to participate in the ADR process. • EEO contact refers to when an EEO Counselor or an ADR Intake Officer performs the counseling duties described in Chapter 2 of MD 110. This information is reported in Part One, Section D, of Form 462. • All completed counseling closures are included in the calculations of participation and offer rates. Effective June 2009, Treasury will no longer exclude informal EEO contacts that are eligible to participate in ADR from our total completed counseling counts. • Measure is being met: 35.2% of EEO contacts offered ADR elected to participate in the ADR process. (Had management not declined, 47% of EEO contacts offered ADR may have elected to participate in the ADR process.)

  5. Completed/Ended Counselings For 3rd Quarter FY 2009

  6. ADR Offer Rate of Completed Counselings In The Informal Complaint Process During 3rd Quarter FY 2009 Note: Calculation of offer rate includes completed counselings that did not meet ADR participation criteria. This change in offer rate calculation is effective June 2009 and was done to mirror EEOC’s offer rate calculations.

  7. ADR Participation Rate of Completed Counselings In The Informal Complaint Process During 3rd Quarter FY 2009 Note: Calculation of participation rate includes completed counselings that did not meet ADR participation criteria. This change in participation rate calculation is effective June 2009 and was done to mirror EEOC’s participation rate calculations.

  8. Election Rate of ADR Offers In The Informal Complaint Process During 3rd Quarter FY 2009 Note: In QTR 1 and QTR 2 ADR Stats. Reports, ADR Election Rate was referred to as ADR participation rate.

  9. Declination by Management and Contact Where ADR Was Offered in the Pre-Complaint Process During 3rd Quarter FY 2009

  10. Formal ADR Measures • The measure for FY 2009: • ADR is offered to 80% of eligible complainants who file complaints, and of those offered, achieve a 30% election rate. • Election rate refers to when both the complainant and management officials agree to enter an ADR process. • The measure is not being met. ADR was offered to 56% of eligible complainants who filed complaints, and of those offered, achieved a 20.3% election rate. • Of the 74 complainants offered ADR, 35 (47%) declined participation and management declined participation in 24 instances (33%).Only 15 complainants elected ADR (20%). Had management not declined, a total of 39 complainants offered ADR (53%) may have elected ADR.

  11. Complaint Closures In The Formal Complaint Process Where ADR Was Offered During 3rd Quarter FY 2009 Note: Calculation of offer rate includes completed counselings that did not meet ADR participation criteria. This change in offer rate calculation is effective June 2009 and was done to mirror EEOC’s offer rate calculations.

  12. ADR Participation Rate of Complaint Closuresin Formal Complaint Process During 3rd Quarter FY 2009 Note: Calculation of participation rate includes completed counselings that did not meet ADR participation criteria. This change in participation rate calculation is effective June 2009 and was done to mirror EEOC’s participation rate calculations.

  13. Election Rate of ADR Offersin Formal Complaint Process During 3rd Quarter FY 2009 Note: In QTR 1 and QTR 2 ADR Stats. Reports, ADR Election Rate was referred to as ADR participation rate.

  14. Declination by Management and Complainant Where ADR Was Offered in the Formal Complaint Process During 3rd Quarter FY 2009

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