Assessing and building capacity in volunteer programs
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Assessing and Building Capacity in Volunteer Programs - PowerPoint PPT Presentation

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Assessing and Building Capacity in Volunteer Programs. Participants will be able to: Identify metrics for measuring the capacity of volunteer programs Develop tools for assessing a program's progress toward its mission

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Presentation Transcript

Session objectives

Participants will be able to:

Identify metrics for measuring the capacity of volunteer programs

Develop tools for assessing a program's progress toward its mission

Discuss the role of evaluation in building capacity within volunteer programs

Session Objectives

What is the medical reserve corps
What is the Medical Reserve Corps?

National network of local groups of volunteers committed to improving the health, safety and resiliency of their communities

Public Health/Medical Volunteers and Others

Identify, credential, train and organize volunteers at the local level for responding to emergencies and promoting healthy living year-round.

Assessing and building capacity in volunteer programs

By Leader’s Employment Status…

By Amount of Leader Time Spent on MRC

Similarities with other organizations
Similarities with Other Organizations

Volunteer programs in various stages of development

Variety of staff experience with volunteers

Specialized policies and procedures

Assessing and building capacity in volunteer programs

Challenges ofEvaluation

  • Ever feel like you’re comparing apples and oranges?

  • Find it hard to apply the results of evaluation?

Photo by TheBusyBrain used under Creative Commons License

Our vision
Our Vision

How do we assess the overall health of our program when the local units vary so much?

What are the trends in development?

What resources could we be providing?

Assessing and building capacity in volunteer programs

The Basis for Our Process

  • Identifying the characteristics of a successful MRC unit

  • Gathering data, reviewing it, and acting on it

  • SOAP:

    • Subjective

    • Objective

    • Assessment

    • Plan

Photo by Reini68, used under Creative Commons License

The assessment
The Assessment


Two parts

Online: Unit leader update of profile (objective questions)

Phone conversation (subjective questions, discussion)

Assessment sections
Assessment Sections

Goals and Objectives

Organization and Planning

Unit Composition


Member Screening



Unit/Volunteer Management

Financial/Material Resources

Liability/Risk Management

Response Coordination/Integration

MRC Network

Capturing assessment results
Capturing Assessment Results

Answers to subjective and objective questions

Assessment Comments/Technical Assistance Plan

Unit Status

Minimal Technical Assistance

Moderate Technical Assistance

Substantial Technical Assistance

How do we use it
How Do We Use It?

Providing immediate assistance based on identified needs

Identifying trends across the network

Identifying needed resources

Changing the assessment over time

The assessment example year 1
The Assessment: Example Year 1

Assessment Date: 9/23/2008

TA Comments:

After reviewing self-evaluation information on MRC website, recommend developing a strategic plan, mission statement, and achievable goals and objectives for the MRC unit.

Consider also conducting non-emergency public health activities that may also enhance emergency preparedness and response capabilities, such as health clinic support/staffing (which may assist with surge capabilities), flu clinics, and mass vaccination/dispensing exercises and activities.

Consider designating a staff member or volunteer as the Unit Coordinator to help develop and advance the MRC unit. Recommend reviewing roster of volunteers to determine who is active and inactive in unit.

Recommend planning and conducting aggressive recruiting campaign.

Recommend reviewing Promising Practices Toolkit for examples of volunteer screening policies and procedures which can be tailored.

Consider contacting local law enforcement agencies to see if they would conduct background checks at low or no cost to MRC unit.

Recommend developing written policies and procedures to safeguard volunteers’ physical and mental health in an emergency.

Assessment Status: Substantial TA Recommended

The assessment example year 2
The Assessment: Example Year 2

Assessment Date: 9/30/2009

TA Comments:

Recommend periodically reviewing Unit Description to ensure it remains accurate.

Recommend developing mission statement and including it in unit profile.

Recommend developing achievable goals and objectives and including them on unit profile. Consider including objectives that are specific, measurable, agreed upon, realistic and time-framed (S-M-A-R-T approach).

Include recruiting and training strategies in strategic planning process and strategic plan.

Recommend updating Unit Activities section of unit profile whenever significant activities are conducted.

Consider designating emergency management agency director as MRC Unit Director. Unit Coordinator (housing/sponsoring agency staff member) can handle day-to-day responsibilities associated with MRC unit while Unit Director maintains oversight of unit.

Consider giving some management and administrative responsibilities to key volunteer(s) to aid in distributing workload and providing volunteers with “buy in” and sense of ownership of MRC unit

Assessment Status: Moderate TA Recommended

How can you make this work for you
How Can You Make This Work for You?

IT not required

Identify the features of a successful program

Don’t collect data you won’t use

Keep the focus on improvement

Contact information
Contact Information

Office of the Civilian Volunteer Medical Reserve Corps

Office of the Surgeon GeneralU.S. Department of Health and Human Services5600 Fishers Lane, Room 18C-14Rockville, MD 20857Telephone: (301)