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Rethinking Public Services through Innovation and Collaboration

Explore innovative approaches for reshaping public services, infrastructure, and societal interactions to address modern challenges. Discover how disruptive and sustaining innovations can lead to transformative changes.

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Rethinking Public Services through Innovation and Collaboration

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  1. Public and Social Innovation Cisco, Local Government Forum Charles Leadbeater

  2. Frame

  3. Your vantage point determines what you can see…

  4. Question you ask determines much of answer you get

  5. Stretch

  6. Look from above and from below

  7. Not from current services

  8. Look sideways, into the margins

  9. And backwards

  10. Is it a delivery problem?

  11. Or a creativity problem?

  12. About services, infrastructure

  13. Or relationships and behaviour

  14. Systems that perform, comply, deliver

  15. Society and citizens that are resilient, capable, adaptive

  16. Stuff that costs a lot + _ Stuff that has a big impact + _ With thanks to Rory Sutherland

  17. Stuff that costs a lot + Infrastructural investments _ Stuff that has a big impact + _ With thanks to Rory Sutherland

  18. Stuff that costs a lot + Too many UK public sector IT projects Infrastructural investments _ Stuff that has a big impact + _ With thanks to Rory Sutherland

  19. Stuff that costs a lot + Too many UK public sector IT projects Infrastructural investments _ Stuff that has a big impact + Quite a lot of service work _ With thanks to Rory Sutherland

  20. Stuff that costs a lot + Too many UK public sector IT projects Infrastructural investments _ Stuff that has a big impact + Behaviour change, self management Quite a lot of service work _ With thanks to Rory Sutherland

  21. Monuments or movements

  22. For and to or with and by

  23. Mapping innovation Location Formal Informal Innovation Type Sustaining Disruptive

  24. Improve is essential but not enough…

  25. Mapping innovation Location Formal Informal Innovation Type Sustaining Disruptive

  26. Creating radically different kinds of institutions

  27. Mapping innovation Location Formal Informal Innovation Type Sustaining Disruptive

  28. Combining services and relationships, professionals and peers, institutions and social networks

  29. Mapping innovation Location Formal Informal Innovation Type Sustaining Disruptive

  30. Pull not push

  31. Competing and complementary strategies Location Formal Informal Innovation Type Sustaining System Change Disruptive

  32. Leading Location Formal Informal Innovation Type Sustaining Disruptive

  33. Leading Location Formal Informal Innovation Type Sustaining Disruptive

  34. Leading Location Formal Informal Innovation Type Sustaining Disruptive

  35. Leading Location Formal Informal Innovation Type Sustaining Disruptive

  36. Leading: four styles, we need all of them Location Formal Informal Innovation Type Sustaining Disruptive

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