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Local Government Assessment. Premier’s Co-ordinating Forum 18-19 November 2009. PURPOSE. National initiative to assess service delivery in municipalities Get un-mediated feedback from communities Identify the challenges that need to be addressed in the Local Government Turn-Around Strategy

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Local government assessment

Local Government Assessment

Premier’s Co-ordinating Forum

18-19 November 2009



National initiative to assess service delivery in municipalities

Get un-mediated feedback from communities

Identify the challenges that need to be addressed in the Local Government Turn-Around Strategy

Departmental objective: all personnel to develop an understanding of the conditions our communities are exposed to



Phase 1: Desktop Report


LGMTEC Report (July 2009)

CDW Hot Spot reports

MIG reports

S47 Report

Snapshot information

Vuna Information

IYM information

Economic development reports

Methodology cont d


Phase 2: Questionnaires on service delivery issues



Ward Committee members

Ward Councillors

Civil society

Labour representatives

Municipal Officials

Residents of the poorest wards

Mayors & Municipal Managers not interviewed unless available (their inputs captured in LGMTEC visits of May / June 2009)



8 rural teams and 2 metro teams

Teams comprised officials from national Department of Co-operative Governance & Traditional Affairs, LG&H, and SALGA

All Western Cape municipalities covered in one week

About 3500 interviews conducted

Central question

Central Question

“What is the state of local government in 2009 and what must be done to restore the confidence of our people by 2011 and beyond?”

Findings interviewed groups

FINDINGS: Interviewed Groups

Community members: key issues

Unemployment / lack of job creation



Lack of basic service delivery in certain areas (e.g. informal settlements)

Poor condition of roads

Lack of visible change at ward level

Findings interviewed groups1

FINDINGS: Interviewed Groups

Councillors / Speakers

Many councillors are hard-working and committed and have good relationships with communities

But community interviews reveal that many councillors are not fulfilling their responsibilities


Unfunded mandates is a cause of concern

Ward Committee Members

Role Clarification needed

Poor interaction with Speaker’s office in some cases

Findings interviewed groups2

FINDINGS: Interviewed Groups

Perceptions of CDWs

Extremely varied response: CDWs seen to be making positive contribution in some areas and negative or no contribution in others


Vacancies are not filled as a matter of urgency

More Contract work than permanent work

Perceptions of corruption

LLF is attended poorly by councillors

Findings summary


Lack of public participation

Access to basic services in some areas very poor: many citizens still live in abject poverty

Language barrier between municipality and communities

Many allegations of corruption in tender system and appointment of officials

Concern: many people interviewed said the next service delivery protest is “just a matter of time” as this is the only language officials and politicians understand



Findings to be communicated to all municipalities (already done)

Theme of “visible change” should be adopted by all municipalities

“Neighborhood Revitalization Plans” should be developed for all poor communities - quickly implementable projects identified by communities

Focus on basic services for all residents

Introduce performance scorecards for Councillors

Recommendations cont d


Improve implementation of Indigent Policies

Develop and implement anti-fraud / anti-corruption strategies and policies

Effectively manage relationships between Mayco & Section 56 managers

Municipal language policies to be developed and implemented

Public participation communications recommendations


Poor communication with communities identified as single biggest threat to effective service delivery

Public participation should be strengthened

Speakers to improve oversight with respect to public participation plan and ward committee support plan

Develop feedback/reporting mechanisms for councillors / ward committees

Communications training for municipalities and councillors

Introduce community or neighbourhood-based planning and budgeting processes

Recommendations for province


Assess indigent policy implementation and provide appropriate support

Assist municipalities to develop and implement anti-fraud / anti-corruption strategies and policies

Support municipalities in developing & implementing communications policies

Ensure that provincial plans and resources are aligned in support of municipalities

Next time


Local government assessment was important “reality check” for provincial officials

If Department does it again –

Plan well in advance

Assess both provincial & municipal service delivery

Include municipal officials in visits to community