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Guarantee Procedure

Guarantee Procedure. In. ISACO. Regional Office (12). Scrap Parts Warehouse (10). Scrap Parts Testing (5). Dealer System Facilities. Authorization( some parts) from regional office. Outlook Express. Authorization( some parts) from Renault pars. Technical Consultation. Astai.

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Guarantee Procedure

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  1. Guarantee Procedure In ISACO

  2. Regional Office (12) Scrap Parts Warehouse (10) Scrap Parts Testing (5)

  3. Dealer System Facilities Authorization( some parts) from regional office Outlook Express Authorization( some parts) from Renault pars Technical Consultation Astai Guarantee Instructions , Guarantee info. ,Technical info. ,Scrap Parts Specifications , Service Bulletins , Dealers Personnel Info. Search Parts no. www.isaco.ir IKSA EPC ITA Authorization( some parts) from peugeot Technical Consultation Reception , Invoice , … Unix (off line) Dealer Online Reports Tel Net (on line) Updating Unix(off line) http://unix.isaco.ir ORACLE Vehicle Stop Parts Procurement Parts Special Procurement (VOR) Authorization Recalls , Repair Insurance Rescue Vehicle System Car Purchase www.ikco.com

  4. (Claims) Guarantee Process in Iran Khodro ITA Pre-approval request for repair (If it’s required according to Guarantee Policy) Astai Dealer Confirmation of doc. Regional Offices Send Scrap Parts Payment • Open Repair Order • Vehicle Information • Claim Process –Warranty Codification • Part References • Labour Codification • Defect Codification • Pre-authorization E-mail • Send Replaced parts • Close Ro Reports of Scrap Parts Scrap Parts Warehouse Pre-approval in special cases when more verification is needed ( ENGINE) Financial Department Guarantee Department Guarantee System Reading data for Report , Analysis and claim Claim Procurement Department Claim ISACO Suppliers • Capture • Correction • Follow-up (Claims and Parts Demand) Car Manufacturer (Renault, Peugeot, Suzuki ) IKCO SAPCO

  5. Work Order Opening Asking for Pre-authorization Approval Approval Special Cases Guarantee Process in Iran Khodro Dealer Regional Offices Guarantee Department Financial Department Completing Repairs Recording Claim in Dealer System Keeping and Delivering Guarantee Scrap Parts Receiving Guarantee Scrap Parts & Sending Confirmed Reports Warranty System Pre validation Sending Claims via IKCO Warranty System Final control & Approve Credit Requests Capturing Claim’s Data Payment Y N Claim Correction in Dealer System

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