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What can PiP do for motorists?

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What can PiP do for motorists? - PowerPoint PPT Presentation


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I can’t find the information I’m looking for. I don’t understand why I’ve received a parking ticket. What do Yellow Lines mean?. How much does it cost to park in London?. Where can I park on a Bank Holiday?. What can PiP do for motorists?. What are the rules for loading & unloading?.

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Presentation Transcript
what can pip do for motorists

I can’t find the information I’m looking for

I don’t understand why I’ve received a parking ticket

What do Yellow Lines mean?

How much does it cost to park in London?

Where can I park on a Bank Holiday?

What can PiP do for motorists?

What are the rules for loading & unloading?

Can I apply for a disabled blue badge?

I don’t understand this suspension sign

adding value through pip
Adding value through PiP

Policy harmonisation

Inform customer in a consistent way

Performance measuring & benchmarking

policy harmonisation
Policy Harmonisation
  • Despite differences in policy across boroughs, some do share similarities with each other. Let’s focus on these similarities rather than the differences and see what could be achieved
blue badge scheme1
Blue Badge Scheme
  • Why not have 1 application form template with ability to add branding. Use one print supplier to reduce costs
  • Have standard wording across all websites, promotional literature, standard paragraphs etc. Facilitates easier updating in the future.
  • Any statutory changes could be managed by one council rather than 13 having to interpret changes and amend literature accordingly.
  • May enable a joined up approach to online applications and processing in future.
syl dyl kerb markings1
SYL / DYL / Kerb Markings
  • Produce common definitions across all councils and use consistent terminology
  • Is there a desire to align loading times across borders?
informing the customer
Informing the customer
  • Common terminology where possible- kerb markings, stripes
  • Produce joint publication about parking in London highlighting similarities and differences across borders
performance monitoring
Performance Monitoring
  • Ensure an excellent service to customers by running a joint mystery shopping programme- Telephone Calls- Emails, Correspondence- On Street Enforcement- Car Parks
performance monitoring1
Performance Monitoring
  • Partners can pull from a portfolio of common scenarios.
  • Agreed quality measures for each scenario.
  • Reduce costs by procuring and agency together to carry out work - or, mystery shop each other using own resource.
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