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eGovernment Services in Serbia. Zoran Babovic Darko Jovic Veljko Milutinovic. Agenda. History of eGovernment in Serbia eGovernment strategy Legislative framework Key organization eGovernment infrastructure Services addressed by the We-Go project

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eGovernment Services in Serbia


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egovernment services in serbia

eGovernment Services in Serbia

Zoran Babovic

Darko Jovic

Veljko Milutinovic

agenda
Agenda
  • History of eGovernment in Serbia
  • eGovernment strategy
  • Legislative framework
  • Key organization
  • eGovernment infrastructure
  • Services addressed by the We-Go project
  • Basic eGovernment services for citizens and companies (EU recommendation)
history of egovernment in serbia
History of eGovernment in Serbia
  • October 1989. – Guidelines for development and acceptance projects related to information systems in government institutions
  • July 1990. – Act of securing and protecting information systems in government institutions
  • June 1992. – Conception of further development of information systems in government institutions – Basis document for the next law
  • March 1996. – Law on information systems
  • November 1997. – Strategy for further development of informatics in Yugoslavia – Federal Level
  • October 2001. – Program for development of information systems in 2001.
egovernment strategy
eGovernment strategy
  • In October 2002. Serbia signed agreement “Agenda e-SEE for development of information society” as a base document
  • Strategy for public administration reform
    • Reform organization and functionality of EU countries are basis and final goal of this strategy
  • Strategy for information society development
    • This strategy contains directions for eGovernemnt development
    • Contains also action plan (one year plan) of strategic priorities
  • Strategy of eGovernment development
action plan for egovernment strategic priorities
Action Plan for eGovernment – Strategic Priorities
  • Planning and development of eGovernment
    • Establish institutional framework for eGovernment
    • Build detailed plan of eGovernment development
    • Develop standards for eGovernment
  • Creating environment for eGovernemnt development
    • Build ICT infrastructure
    • Build PKI (Public Key Infrastructure)
    • Improve human resource capabilities
    • Promote eGovernment in media
  • Development of eGovernment services
    • Establish pilot project of eGovernment integrated services
    • Reorganization and standardization of administration procedures
    • Development of access to public information
    • Development of services G2C, G2B, G2G
legislative framework of egovernment
Legislative Framework of eGovernment
  • Law on Digital Signature (December 2004)
    • Awaiting formation of relevant sub-acts.
  • Public Access to Information (2004)
  • Law on registration of business entities (2004)
  • Amended Criminal Code / Convention on Cyber Crime (signed but not ratified yet)
legislative framework of egovernment awaiting adoption
Legislative Framework of eGovernment – Awaiting adoption
  • Law on Telecommunication
    • (Signed and ratified in 2003, in accordance with 1998 EU regulation, however not with the new EU law)
  • Law on data protection
    • (Signed and ratified in 1998, however not EU compliant and should be adopted)
  • Law on electronic commerce
  • Law on electronic public procurements
  • Law on eGovernment services
key organization for development of egovernment services
Key organization for development of eGovernment services
  • According to Strategy of information society development, key organizations are:
    • Ministry of Science and Environment Protection in the past. In the government formed in May 2007. Ministry of Telecommunication and Information Society take responsibility
    • National Agency for Informatics and Internet
      • Independent institution supervised by Ministry of Science in the past, now by Ministry of Telecommunication and IS
  • National Investment Plan
    • New ministry in the new government.
    • Contains IT council for approving eGovernment projects
    • Currently, four big projects related to eGovernment are approved
egovernment inf r astructure central portal
eGovernment Infrastructure– Central Portal
  • Central portal of eGovernment Services www.eUprava.gov.yu
  • Central access point for all eGovernment services
  • Contains links to all 20 relevant eGovernment services for citizens, companies, and local governments
  • Portal is available on Serbian and English language
egovernment inf r astructure computer network
eGovernment Infrastructure– Computer Network
  • Currently exists just partial computer network
  • In the NIP (National Investment Plan) there is approved project (20 mil.€ budget)for building the computer networks ofall central and local government institutions
egovernment inf r astructure eprocurement
eGovernment Infrastructure– eProcurement
  • In the reports of eGovernment state in EU countries,public electronic procurements are treated independently than other services, with separate portal
  • Law on electronic public procurement is awaiting
  • NIP approved project for e-Procurements
  • Ministry of Finance and National Agency for Informatics and Internet are leaders of the project
  • Participants are also Ministry of Science andNational agency for public procurements
  • 3 phases of this project were part of EU FP6 project
egovernment inf r astructure eidentification
eGovernment Infrastructure– eIdentification
  • Law on personal cards accepted in 2006.
  • Ministry of Interior started projects of Electronic Personal Cards in 2001.
  • Current status : Project is in the final phase, and Agency for Money Printing will produce blank personal cards and ePassport documents
  • Several issues postpone applicability of eCards:
    • Missing National PKI and Certificate Body
    • Lack of appropriate Data Protection Law
    • Technical problems with already old equipment
  • Citizens will be able to choose ordinary or electronic personal cards
egovernment services addressed by we go
eGovernment services addressed by We-Go
  • eCustoms
    • New Computerized Transit System (NCTS)
  • eJustice - Automation of Court Procedures (ACP)
  • eFinance - eTaxes
  • European Companies Register (ECR)
  • European Land Information System (EULIS)
  • eAdministration
    • Electronic Filing System (implementation of paperless government)
ecustoms
eCustoms
  • www.fcs.yu
  • Currently, there is online possibility for electronic submitting customs documents
  • But firstly, customer have to submit request for electronically submitting documents
  • Service is rated as service of level 3
  • Sector plan in NIP for customs evolves project: "Single electronic window" – Modernization of the import and export of goods
  • There is Strategy for border control
  • They are participating in EU FP6 project
ejustice
eJustice
  • The Development and Implementation of the JISS (Judicial Information Systems of Serbia) is under jurisdiction of the Ministry of Justice according to Law
  • JISS includes 7 Information Systems with central point at IS of Ministry of Justice
  • “Commercial Court Administrative Strengthening Activity (CCASA)” – Program funded by USAID
    • CAS - Court Automation System in three modules:
      • Case data collection instrument CDCI
      • Registry replacement RR
      • Case management system CMS
  • Sector investment plan – 4 mil. € for modernization of information system will enable :
    • Monitoring courts’ efficiency and workload
    • Access to electronic database of positive regulations and court practices
    • Efficient way of collecting all statistical data
    • Interactive contact with the public
etaxes
eTaxes
  • Income Tax Declaration – Citizen service
    • www.poreskauprava.sr.gov.yu
    • Ranked as Level 2 of service
      • Information, manuals, and download of electronic forms are available online
  • VAT: declaration, notification – Companies service
    • www.poreskauprava.sr.gov.yu
    • Also ranked as Level 2 of service
      • Electronic form is downloadable online
  • Fiscal decentralization – currently active project
    • Funded by National Investment Plan
    • Collaboration of local government and Tax Department
serbian business registers agency
Serbian Business Registers Agency
  • www.apr.sr.gov.yu
  • Intensive implementation of service during May 2005 – March 2006 – Swedish Government donation
  • Example of G2G – Web Service to the Ministry of Finance
  • Communication with the clients through FTP servers, and specified data format in XML
  • Payment of service through Central Bank,but not automatically because of legislation lack
  • Partner of EBR, ready for synchronization, but that is delayed due to changing schema in EBR
  • Participant of Brite Project – Interoperability of European Business Projects
eadministration
eAdministration
  • National Agency for Informatics and Internet are responsible for support and recommendations of eGovernment services in local government
  • Ministry of Public Administration and Local Government does not have initiative
  • There are so many different solutions in local government
  • US Aid Program SLGRP
    • Serbian Local Government Reform Program
eadministration continued
eAdministration (continued)
  • Example of Belgrade city:
    • Online possibility for submitting request of getting birth, death, and marriage certificates
  • Indjija town – Donation of Baltimore City. 48 hours period for completing any citizen request
  • Big project related to reform of local government is approved by NIP
    • Project is not started yet
    • Many services are planned for citizens, businesses, and internally for local government functionalities
basic egovernment services
Basic eGovernment services
  • National Agency for Informatics and Internet performed evaluation of 20 basic eGovernment services according to EU recommendations
  • Services are described from Level 0-4
    • Level 0: Does not exist
    • Level 1: Just information
    • Level 2: Information and download of forms
    • Level 3: Interactive communication
    • Level 4: Transaction-Integrated services are applied
  • Complete results are available on the web-sitewww.rzii.sr.gov.yu (on serbian language)
basic 12 egovernment services for citizens
Basic 12 eGovernment services for citizens
  • 6.25 % services are not implemented
  • 62,50 % services are realized on Level 1
  • 12,50 % services are realized on Level 2
  • 18,75 % services are realized on Level 3
  • After involving citizen identification cards, and improvement in registers ,it is expected that global grade will be much better in short time
basic 8 egovernment services for companies
Basic 8 eGovernment services for companies
  • 25 % services are not implemented
  • 12,50 % services are realized on Level 1
  • 37,50 % services are realized on Level 2
  • 25,00 % services are realized on Level 3
  • Improvements planned for end of 2006. in Business Registers Agency and in National Bank will enable much better results
conclusion
Conclusion
  • Lack of interoperability and standards issues
  • Lack of necessary legislation stops application of some level of services, that are technologically possible
  • Many isolated initiatives
  • Need for much efficient synchronization and collaboration