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Day-to-day Management

Day-to-day Management. Sam Wilson Hub Liaison. overview. Support tickets putting out fires Resources b uilding content Wishes dream a little Abuse Reports w here to get a great deal on Vera Wang handbags… Questions and Answers c ommunity driven support.

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Day-to-day Management

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  1. Day-to-day Management Sam Wilson Hub Liaison

  2. overview • Support tickets • putting out fires • Resources • building content • Wishes • dream a little • Abuse Reports • where to get a great deal on Vera Wang handbags… • Questions and Answers • community driven support

  3. mission control (aka: the control panel) User/Group info Support tickets Resources Wishes Did you know: the modules that show up here, and their position, are customizable!

  4. support tickets • Trouble/bug reports • “It doesn’t work like it should…” not… • “I wish it…” • Usually require code or configuration changes • Drop down vs. new ticket page Ticket drop down box New ticket form

  5. support tickets continued… • Support ACL Admin view with full privileges Standard user view of ticket they submitted

  6. resources • What is a resource? • Configuration options • auto approve? • licenses • email notifications • global vs. individual • Contributors • Tags • Rating • Date • Metadata • Citation

  7. resources continued… “at a glance” Action Title Navigation Related Metadata

  8. wishes • “Wouldn’t it be nice if…” • Site-wide, group, tool • Parameters • admin group • banking • advisory committee

  9. wishes continued… Ranking Comments

  10. abuse reports Reviews Questions and Answers General site comments

  11. abuse reports continued… Release item: no problem here – restore it Delete Item: confirm as abusive – take it down Decide Later: not sure – come back to it later

  12. questions and answers • Like “StackOverflow” • Different from forums (not a dialog) • Typically a concrete question with a “best” answer

  13. questions?

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