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PhoneGuide LIVE! A Customized, Web-Based Multimedia Training Solution

PhoneGuide LIVE! A Customized, Web-Based Multimedia Training Solution. Training Challenges. Logistics Hassle of: Hiring trainers Arranging facilities Scheduling classes Budget Issues Pricing Unpredictability (travel) Quality and Accessibility of Training At cutover

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PhoneGuide LIVE! A Customized, Web-Based Multimedia Training Solution

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  1. PhoneGuide LIVE!A Customized, Web-Based Multimedia Training Solution

  2. Training Challenges Logistics Hassle of: Hiring trainers Arranging facilities Scheduling classes Budget Issues Pricing Unpredictability (travel) Quality and Accessibility of Training At cutover For the life of the switch New employees Refresher On demand Slide 2

  3. PhoneGuide LIVE! Agenda • Product Features and Benefits • Deployment Options • Questions

  4. PhoneGuide LIVE!The Training Solution • Multimedia Instruction – User Chooses • Video • Text • Online documents • OpenScape Voice, HiPath 4000 and HiPath 3000 • OpenStage, optiPoint and optiset Support • Voice Mail • Simple Installation A Customized, Web-based Multimedia Training Solution

  5. PhoneGuide LIVE!Phone Support OpenStage Phone Training for OpenScape Voice and HiPath 4000 Platforms

  6. PhoneGuide LIVE!Getting Started • Introduction to Basic Phone Operation • Volume • Accessing features • Programming keys • Answering a call • Placing a call • Key Features • Hold • Transfer • Conference • Video and Text Options Perfect for Pre-Cutover Training!

  7. PhoneGuide LIVE!My Phone • Customized Feature Training via Phone Graphic • Simply Click a Label for Feature Instructions Time Spent Learning Features of Little Value is Avoided

  8. PhoneGuide LIVE! Features • One Click Access to Video and Text Instruction • Audio icon to indicate which features have audio help • Proper etiquette tips included • Available Feature List is Configurable by User Group • On-Line Documentation for each Feature Training Delivered to the Desktop

  9. PhoneGuide LIVE! Faceplate Printing for OpenStage 15 & 30 Phone Print and Cut Out Either Template for Faceplate

  10. Link to PDF or URL PhoneGuide LIVE!Voice Mail Options • Xpressions • Getting Started • Accessing mailbox • Change password • Record name • Overview • Record Greeting • Features • “Other” • None Step-by-Step Instructions for Recording Greetings and Much More

  11. PhoneGuide LIVE!On-Line Documentation • Phone • Introduction • User Guide • Quick Start • Individual Features • Voice Mail • Introduction • User Guide • Record Greetings • Decision Tree • Mailbox Access and Setup • Control Features • Individual Features Practical Reference Tools Can Be Viewed and Printed

  12. PhoneGuide LIVE!Administrator • Configure one or more User Groups • Associate a switch type and switch • Associate a voice mail system type • Configure features for any given User Group • Both phone and voice mail features • Indicate which features appear on Feature list screens • Customize feature names • Configure Mailbox setup document values • Modify phone template logins • Import phone configurations from HiPath 4000 switch(es) • View license information • List URL for access Via the PhoneGuide LIVE! Administration Workstation, the Administrator can…

  13. PhoneGuide LIVE!Administrator • Upload a custom logo via the Administration Workstation • Logo appears in the lower left corner of the web user interface

  14. PhoneGuide LIVE!Deployment Options • Auditorium and Specialized Classroom Training • Auditorium-based training to the general user population • Classroom training for special interest groups • On-site cutover coverage • PhoneGuide LIVE! at the desktop • Specialized Classroom Training Only • Classroom training for the special interest groups • On-site cutover coverage • PhoneGuide LIVE! at the desktop • PhoneGuide LIVE! Only • Customer internal personnel provide specialized training and cutover support • PhoneGuide LIVE! at the desktop Tailor the Training Package to Meet Your Expectations

  15. PhoneGuide LIVE! Customers “Trying to schedule classroom time for busy health care staff who work 24/7 is very difficult.  Having PhoneGuide LIVE! on our employee intranet is such a great solution to the training challenge.”     - Jan Rowe       Santa Barbara Cottage Hospital “People are now using functions that we paid for in the first place. PhoneGuide LIVE! is Google for the phone.” - Rick Tillotson Assistant Dept Director Information Technology – Telecommunications Slide 15

  16. PhoneGuide LIVE! Demonstration

  17. PhoneGuide LIVE! Delivers… • Not Just CBT! • Multimedia training at the desktop via web browser • Instruction on demand when the user needs it • Customized for every user • Simplified Installations • Cost-Effective, Quality Training for the Life of the Switch Leverage the Long-Term Benefits of PhoneGuide LIVE!

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