1 / 19

Framing the Issues for Quality and Patient Safety

Framing the Issues for Quality and Patient Safety. David J. Shulkin, M.D. Professor and Chairman Chief Quality Officer Drexel University School of Medicine DrShulkin@aol.com. “If you don’t know where you’re going , you’re liable to end up someplace else” Robert Mager.

ledezma
Download Presentation

Framing the Issues for Quality and Patient Safety

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Framing the Issues forQuality and Patient Safety David J. Shulkin, M.D. Professor and Chairman Chief Quality Officer Drexel University School of Medicine DrShulkin@aol.com

  2. “If you don’t know where you’re going , you’re liable to end up someplace else” • Robert Mager

  3. The Market Model for Quality Stage 2 Stage 3 Stage 4 Stage 1 • Reward Innovation Acknowledgement Differentiation Stages Data Release (IOM Report) Availability of Technology Solutions Business Case for Quality/Safety Regulatory Initiatives Malpractice Crisis Drivers Adoption of Technology Consumer Activation Pay for Performance Employer Response (Leapfrog) Legislation Media Coverage Consumer Interest Market Reactions Staff Training/Education Data Collection/Analysis Preventive Risk Strategies System (process) Redesign Culture Change Learning Organization Goal Setting- Defect Free Hospital Leadership Attention Organizational Assessments Provider Response

  4. Stage I- Acknowledgment

  5. “All I know is what I read in the newspapers.” - Will Rogers

  6. Concerns About Safety According to a recent Survey respondents had the following concerns: 61 % being given the wrong medicine 58% given medicines that interact in a negative way 56% complications from a procedure American Society of Health System Pharmacists

  7. Acknowledgment • Harvey Fineberg- President of IOM • Arthur Miller- Harvard Law Professor, Author, and TV host

  8. Stage II- Differentiation

  9. Differentiation • Suzzane Delbanco- Executive Director, The Leapfrog Group- Purchaser Initiatives for Quality and Error Reduction

  10. Stage III- Innovation

  11. Technology- Are We Doing All We Can? • 92% of Providers believe much more can be done for quality than is being done • Effectively using technology: 16% • Federal efforts required: 44% VHA Survey, Attendees at International Patient Safety Symposium, 2001

  12. Innovation • George Halvorson- Chairman and CEO, Kaiser Foundation Health Plan, Author “Strong Medicine and Epidemic of Care”

  13. Stage IV- Reward

  14. “It is hard to get someone to understand something when his salary depends on him not understanding it.”

  15. Are We Really Making Progress in Patient Safety? You can always trust the Americans. In the end they will do the right thing, after they have eliminated all other possibilities. - Sir Winston Churchill

More Related