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Big C Support and information Services past, present and Future

Big C Support and information Services past, present and Future. Nikki Morris, Head of Clinical Services, Big C January 2014. ‘ I am because you are ’ Desomond Tutu. Past. Income Generation: Fundraising and Retail Grant giving...Equipment, NHS personnel, research.

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Big C Support and information Services past, present and Future

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  1. Big C Support and information Services past, present and Future • Nikki Morris, Head of Clinical Services, Big C • January 2014

  2. ‘I am because you are’Desomond Tutu

  3. Past... • Income Generation: Fundraising and Retail • Grant giving...Equipment, NHS personnel, research.

  4. The Big C Centre, NNUH (May 2006) • Partnership working with NNUH complementing NHS provision. Providing psychological and social support. • Provision for carers • Maintenance of services, building, resources and reputation.

  5. Norfolk Carers • 60% of people will become a carer in some point in their lives. • Every year 1 in 5 carers give up work to care.

  6. Closer To Home • Help Us to Help You Study • Analysis of information from NNUH Centre • National and Local Change in Care Provision • Anecdotal Information

  7. Closer to Home...

  8. Key Services • Drop in for: refreshment and a listening ear • Information • Complementary Therapies • Talking Therapies • Support Groups • Welfare Advice

  9. Knowledge is of two kinds: we know a subject ourselves, or we know where we can find information upon it (Samuel Johnson) • Big C Centre, NNUH • Millenium Library - Monday mornings • Big C Centre, Great Yarmouth • Louise Hamilton Centre • Big C Centre Kings Lynn

  10. ‘Getting information off the Internet is like taking a drink from a fire hydrant’. • Mitchell Kapor

  11. WELFARE ADVICE • Big C Centres (NNUH, Great Yarmouth, King’s Lynn), JPUH, QEH. Approx 60 new clients a month. Benefit advice (over 2 million pounds in additional income) followed by travel information are the most requested issues for discussion. Telephone support service.

  12. Cancer Awareness Champions

  13. Equity Across The County • Maximise the potential from our existing Support and Information venues/activities • Invest in our income generation teams to maximise income • Plann for 2015 (35 years) and 2020.

  14. Key Ingredients to Support and Information Service Success: • We Must... • Understand the reality around us and not make false assumptions • Have courage to act with boldness and conviction and be willing to make tough decisions • We must act as well as talk. • Not be afraid to make mistakes

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