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Hotel Property Management System

Hotel Property Management System. What is HOPE ?. HOPE is a Fully web based and centralize system ( Access from anywhere with any device ). How HOPE operates?. HOTEL OWNER. Sales Office. Hotel B. Hotel A. HOPE. Hotel C. Hotel D. Agents. Hotel A. Sales Office. Restaurant.

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Hotel Property Management System

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  1. Hotel Property Management System What is HOPE ?

  2. HOPE is a Fully web based and centralize system ( Access from anywhere with any device ) How HOPE operates?

  3. HOTEL OWNER Sales Office Hotel B Hotel A HOPE Hotel C Hotel D Agents

  4. Hotel A Sales Office Restaurant Front office Stores Web Site Kitchen Self Service HOPE Agents Bar Stores Revenue Manager Laundry Sales Counter

  5. Manage Multiple Hotels • Manage Allocations / Booking / Rooms Rates / Agent Rates / • Manage Multiple Restaurant ( KOT / Inventory / Suppler Payments / Product cost calculation ) • Manage Guest History • Manage Multiple Laundry • Revenue Manager ( Intelligent software to understand sales patterns ) • Produce Marketing Report ( Various intelligent reports ) • Direct online booking Facility ( Web site booking engine ) • Direct online booking Facility ( Travel Agent) What can you do with HOPE

  6. Hope is based on modules structure. Different modules designed for different tasks. Modules can be enabled / disable based on user permissions. Modules

  7. Main Modules • Front Office • Back office • Admin • Restaurant • Self Service module • Laundry • Property • Web Booking • Agent Booking • Revenue Manager

  8. Login

  9. According to the user privileges relevant modules will be shown as below Management Area

  10. Control Panel

  11. This module is mainly designed for the hotel management. Users, User categories, Agents and permissions can be managed in the Admin area. Admin

  12. Admin

  13. Back office is mainly designed for the hotel back office operations Room types, rates, allocations and other room details can be setup in the section Back Office

  14. Back Office

  15. Front office is designed for the reservation staff. They can do bookings through search panel or availability grid. Travel agents can login to front office directly and make bookings through search panel. Agent rates will be applied If user logged in as agents . Front Office

  16. Front Office

  17. Reservation staff can see the check-in, check-out and stay over guest details easily. • Reservation staff could do a search for past bookings and guest information • Sales staff can view the room availability and make bookings directly from the availability gird. • Navigate to booking details from the availability grid • Availability can be seen as a graphical chart Front Office

  18. Availability Grid

  19. Stores, Kitchen, Sales counter and Self services can be managed here. • Guests can directly log in to self service section and place their orders Restaurant

  20. Stores Management

  21. Sales counter and Self service

  22. Reporting • Reporting is given as a separate module • Various types of reports required for restaurant and room reservations will be available here ( over 100 reports types ) • Eclipse Birt has been used as the reporting frame work

  23. Reporting

  24. This module is mainly based on data mining. • It will analyze and present data in various ways so Hotel management can take business decisions based on this. Revenue Manager

  25. Revenue Manager

  26. What are the advantages? ( Technical / Operational / Commercial ) • Easier installation and maintenance • Adaptable to increased workload • Security • Cost Effective

  27. What are the advantages for property owners • Manage your all hotels from home ( Access from any ware ) • No Need to wait until reservation staff or account section prepare report for you • Manage Room rates, Discount, Agent rates, Allocation by your self. • You can hide confidential data even from you Senior Managers. • Senior staff could manage their task even if they are on holiday ( They can access the system from any internet cafe )

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