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Gerry McGovern offers insights on improving customer satisfaction through simplicity in digital banking, reducing complexity for users. Discover the impact of clear communication and user-centered design on the customer journey. Learn how HSBC Hong Kong leverages simplicity to enhance online banking experiences. Contact Gerry McGovern for inquiries on optimizing digital interfaces for better user engagement.
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Simplicity @ HSBC Hong Kong Gerry McGovern gerry@customercarewords.com www.customercarewords.com @gerrymcgovern
$20 M $1 M
Simplicity @ HSBC Hong Kong Gerry McGovern gerry@customercarewords.com www.customercarewords.com @gerrymcgovern