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i -Governance

i -Governance. Putting Power in the Hands of the Nagueño. Outline. Rationale Operating principles Delivery mechanisms Output, impact and outcomes. Rationale. Naga Governance Model A committed leadership backed-up by a professional government work force

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i -Governance

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  1. i-Governance Putting Power in the Hands of the Nagueño

  2. Outline • Rationale • Operating principles • Delivery mechanisms • Output, impact and outcomes

  3. Rationale Naga Governance Model • A committed leadership backed-up by a professional government work force • Partnerships to overcome resource constraints • Participatory mechanisms – seeks to include all sectors in government decision-making

  4. Operating Principles i-Governance stands for: • inclusive governance, which seeks to embrace, rather than exclude, individuals, peoples and sectors in running government • information openness, which demonstrates that information is power, and truly empowering when placed at the hand of the citizens • interactive engagement, which puts premium on information exchange through continuing dialog between authority and constituency, and • innovative management, which is committed to a culture of excellence sustained by creativity and innovations

  5. Delivery Mechanisms • Analog or paper-based tools • Performance Pledges • Citizens Board • Media Network (print and radio) • Naga City Citizens Charter • Digital or ICT media (eGovernance) • naga.gov initiative, through the city’s website www.naga.gov.ph • TxtServe (using cellphones) • ICT Network Access Improvement • Cyberschools • Cyberbarangays

  6. Performance Pledge • Forerunner of the Citizens Charter • A detailed presentation of service commitments per agency • Can be cross-referenced with service matrix in the Charter

  7. The Citizens Charter • A guidebook on the key services being delivered by the City Government to its customers • Procedure • Response time • Personnel responsible for each service • Requirements checklist to facilitate service delivery • Schedule of fees (if applicable) • Location maps sketching office/s handling the service • A “contract” that can be enforced through feedback • Provides for customer feedback form • Directory of city hall agencies

  8. The Citizens Charter • Documentation of around 130 key services of the city government • Describes the steps and procedures on how to avail of a specific government service. • Identifies who among our co-workers are responsible for each service • Pinpoints accountability for every step in the service delivery system • Tool for people empowerment • Removes “cloak of anonymity” - the refuge of the irresponsible and the incompetent • Designed for distribution at the household level

  9. How the Guidebook works • Maps - Big and mini-maps are provided for • To provide geographical directions to customers, particularly in locating office of city hall agencies • User-friendly service entry - Facilitates availment of service • Service and sub-service level • Service name • Mini-map • Contact person and numbers • Service matrix

  10. www.naga.gov.ph • Revitalized and reengineered website of the city government • Provides accurate, relevant and engaging information about Naga to global Internet community, particularly web-enabled residents • Serve Naga • Share Naga • Sell Naga • Star Naga • 1,000 to 1,600 visitors per day

  11. Serve Naga • Web equivalent of the Citizens Charter • 18 categories of key government services • Features maps and downloadable forms

  12. Share Naga • Promotes transparency in: • policy-making and resource allocation • procurement

  13. Sell Naga • Growth-oriented part of the package • Seeks to accelerate economic growth

  14. Star Naga • “Feel-Good” part of the package • Seeks to instill and strengthen civic pride anchored on a sustained “culture of excellence”

  15. TxtServe Naga WHY IS D YOUTH CNTER\'S POOL W/C S SUPPOSD 2 B PUBLC POOL BEING CLOSED COZ PRIVATE SKOLS\' P.E. STUDENTS R USING D WHOLE POOL EXCLUSIVELY? why? • Allows citizens to send complaints through text messaging • Makes use of the Smart SMS infrastructure via 2960 code • Syntax: • Type <Naga> <comment> • Send to 2960

  16. Network Access Improvement Provides access to less-privileged. Opens more avenues for conveying complaints: • Cyberbarangays - Internet stations at village halls • Cyberschools– provides training, computer equipment and Internet connection for all public schools

  17. Outputs • Information openness for substantial number of Nagueños • Citizens Charter – 500 copies to key organizations; second edition for distribution to households • Media Network – 4,000 copies per issues (local paper); 21% listenership share (radio) • Website – 1,000 hits per day; 1,600 in December, 2003; 10 e-mails per day • TxtNaga – 10 comments per day • Cyberschools – ICT education and Internet access for all public elementary and high schools • Cyberbarangays – 4 barangays

  18. Impact • More equitable, effective and efficient service delivery • Continuing innovations in governance • Mechanisms for transparency have allowed the city to do more with less, making it one of theWorld Bank’s models in LGU procurement • Road Construction - up to 42% less • Medicine - from 19% to 70% less • Supplies - up to 33% lower • Made Naga one of the Most Business-Friendly Citiesin the country (for 2 consecutive years) and Bicol’s model for DILG’sAnti-Red Tape Program • Improvement in local finances and more effective and efficient service delivery have led/contributed to: • More funds being channeled to “growth” and “equity-building” programs • City being able to meet growing demands for basic services

  19. Outcomes “By putting up the numbers for everyone to see, the city is requiring from us more than greetings. They are asking us, for the sake of the city, to look at the numbers, study them, question them.” - A visitor to the Naga website • Deeper, more meaningful civic engagement, enhancing Nagueños’ trust and confidence in their local government • Improved transparency and accountability mechanisms • Ordinances & Executive Orders - allows citizens to monitor the performance of their elective officials • Bids & Awards, Budget & Financial Status - allows constituents to monitor resource allocation, cost standards and operational efficiency • NetServe – removed the “whom you know” mentality and enables citizens to exact accountabilityfor non-performance

  20. Competitive urban basic services Good Governance Mechanisms Partnerships-driven community Final Outcome: A Livable City The “Maogmang Lugar” vision

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