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Wireless Support Services for Easy and Efficient End-User Experience

EnTelegent WMM provides comprehensive wireless support services, including help desk, optimization, procurement, and mobile device management. Reduce time spent on wireless issues and enhance end-user experience.

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Wireless Support Services for Easy and Efficient End-User Experience

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  2. Make the wireless end-user’s experience easy and efficient. • Dramatically reduce time spent on wireless by support personnel and others involved in wireless within the company. • Wireless Help Desk • Provides technical support for Smartphone issues that Client’s end users may encounter. • Wireless Optimization • Provides wireless invoice audit and optimization, and ongoing carrier, rate, plan and usage analysis. • From initial procurement, to a fully functioning wireless phone or data device, and through on-going support for problem resolution, service changes and new equipment, EnTelegent WMM offers a high-touch solution with a mix of human involvement and technology. • Wireless Support Services • Provides users with a simple process to select new or change existing equipment, service plans, features and accessories. • Mobile Device Management • Provides monitoring and management of Smartphone devices. $Per Device Fee$

  3. Wireless Support Services… Procurement • Full carrier interaction for procurement and provisioning of device across all carriers and device types. • Database maintenance of changes made with each transaction. • Service plan changes, equipment replacements along with pertinent cost codes, carrier account numbers, rate plans, equipment identifiers, etc., will be updated to inventory database. • Extensive end user updates via email order status. • Purchasing communications include receipt acknowledgement, updates at order and shipment, and incident closure notification after user is running. • Inventory of Client plans and devices via Portal. • Contact center support for any end-user throughout the company for any purchase request of any type, including company standard policy and equipment information. • Transactions supported: • New lines of service • Number ports in or out • Assumption of liability in or out • Voice and data service plan changes • Feature adds, deletes, blocks or changes • Accessory orders and replacements • Replacement devices for any reason • Deactivations and suspensions • ESN swaps $Per Device Fee$

  4. Wireless Support Services… Business Process • Enforcement of Client wireless policy. • Enforcement of Client standards for carriers, service plans, equipment, features and accessories. • Customizable purchasing approval methods and workflow to Client’s specifications. • Maintenance of stock at EnTelegent site. • Customized Blackberry/Smartphone provisioning processes. • Custom configuration and maintenance of our technology. • Email masking for better end-user communication and response • Custom incident management system notifications • Custom email and document templates for wireless support • Automated Approval System • Custom end user surveys • Custom handling of Executives and Executive Administrators. $Per Device Fee$

  5. Wireless Help Desk • Contact center support for any end-user throughout the company for any technical support issue or question regarding their wireless device of any type, including Smartphones of all makes and models and data cards. • Blackberry Enterprise Server and GoodLink Server support for day to day moves, adds, changes and deactivations. Enterprise Activations, password resets, account creation are all included in this service. • Remote control of wireless devices available to support end-user issues. • Custom process interaction with Client Information Technology group as needed. • Custom processes for activation and handling of Smartphones. $Per Device Fee$

  6. Wireless Optimization • Download and review usage patterns from electronic invoices from carrier web portal. • Import CDRs and International usage for each months' invoice period. • Continuously audit invoices to adjust for local fees, surcharges, taxes (Federal, State, Local, Gross Receipts) • Model each month’s invoice for Cellular, Messaging, Data, International and Ancillary Rate Plans to obtain optimized savings. • Present Optimization Recommendation to Client. • Contact carrier to change plans. $Per Device Fee$

  7. Mobile Device Management • Identify and secure all Smartphone devices. • Proactively monitor and fix Smartphone issues. • Complete visibility of messaging/mobility environment. • Real time monitoring of Smartphone devices. • Full remote wipe of entire device, or if employee owned, selective wipe of all company information. • Custom notifications of roaming and minutes/battery/data usage. Get a comprehensive mobile management solution that provides complete visibility: Remotely manage and secure mobile devices, services and applications. Real-time, proactive monitoring of mobility service, device management and security across all Smartphone platforms. $Per Device Fee$

  8. MDM: Mobile Security Overview MDM App Management and Control App Management Data Control Document Management and Control / Mobile Information Management Mobile Network and Security Intelligence / MSM Mobile Security Mobile Network Visibility and Control Mobile Transport Security, QoS / Device Security WiFi / VPN / WWAN / Roaming Control Core MDM Functions Hardware Inventory / Asset Management / Provisioning Basic Device Enrollment / Cross-platform support

  9. MDM: Key Use Cases and Challenges • Contain the mobile influx – Customers want to block unmanaged ActiveSync devices and require a minimum threshold of OS build and other requirements to connect. • Consumerization of IT -- Mobile teams want to better manage personal devices connecting into ActiveSync and want better visibility into those devices . • Mobile Apps -- Corporate wants to deploy their own in-house apps. • Control Rogue Apps and Behavior -- Customers want to prevent the install and execution of unauthorized apps. • App Management and Compliance -- Customers want to know if specific applications are deployed or not deployed or are missing. MDM

  10. MDM: Master Enterprise Mobility • Identify and Secure Every Mobile Device • Proactively Monitor and Fix Mobile Device Issues • Remotely Manage and Wipe Devices • Configure, Deploy and Control Policy & Apps • Maintain 100% Corporate Compliance MDM

  11. MDM: Complete Lifecycle Management MDM

  12. MDM: Key Differentiators Breadth and Depth: Mostcomplete& scalable platform solution for providing end-to-end mobile service monitoring , security and mobile device management. Ease of Use: From End User self service to Help Desk troubleshooting and device management to Management SLA measurement. Advanced Security: Mobile Firewall, Application Tunnelling, Application Blacklisting/Whitelisting Customer Service: Experienced Pre/Post Sales Team and Seasoned Technical Support committed to your success. MDM

  13. Wireless Mobility Management… Pricing

  14. EnTele-Portal… Web Interface

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