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Continuing education for substitute care personnel in child welfare by Outi Hamilo Senior Lecturer, Master of Science (Health Care), Master of Administrative Sciences. Topics: Methodicalness and evaluation Decision-making in matters related to the upbringing of a child

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Presentation Transcript
slide1

Continuing education for substitute care

personnel in child welfareby Outi Hamilo

Senior Lecturer, Master of Science (Health Care), Master of Administrative Sciences

slide2

Topics:

Methodicalness and evaluation

Decision-making in matters related to the upbringing of a child

Legislation in Finland:

Child Welfare Act (417/2007)

The parents bear the primary responsibility for the child's well-being

slide3

Authorities dealing with children and families must support parents in their

educational task

Child's right to obtain information on a child welfare issue concerning him or her

and to express an opinion must be secured in accordance with his or her age and

phase of development

Municipality must ensure that the content and extent of both preventive child welfare

and child- or family-specific child welfare meet the existing needs

slide4

In Finland: Act on the Status and Rights of a Client of Social Welfare

Services (22 September 2000/812)

Client is entitled to good social welfare services and good, non-discriminatory treatment

When providing social welfare services, attention must be paid to the client's wishes,

opinion, interests and individual needs, as well as his or her mother tongue and

cultural background

Social welfare personnel must explain the client's rights and obligations,

as well as various options and their effects and factors that have a bearing

on his or her case

slide5

Power and responsibility, structure and culture

  • Official and unofficial power
  • Powers in relation to the child
    • Child's power and rights
    • Parents' power
    • Primary nurse's power
    • Associate nurse's power
    • Work community's power
    • Unit management system and related powers, manager's power
    • Payer's power
slide6

Collection and utilisation of feedback

– employee's continuous learning and development, reflection

Collection of feedback from child, parents, primary nurse, associate nurse,

work community, payer

Social work must be based on an optimal evidence of the results of the work

(accountability)

slide7

Questions asked prior to follow-up already contain a statement

What is the object of follow-up, and what kind of information on the object

is desired?

Why is follow-up conducted, and on what grounds do we evaluate

the client's situation (client's view)?

Criterion – what distinguishes desirable from undesirable? What is sufficient?

slide8

Indicators are determined along with objectives

Indicator must be

reliable, relevant, appropriate to the problem under analysis

Indicator should provide

a precise, clear and comprehensive picture of the object under analysis

Indicator should generate

objective information, as much as possible, with as little effort and

minimal costs as possible

Indicator should measure

things in a single dimension and show even small differences

in the object under analysis

slide9

Individual development discussions

A structured meeting between employee and superior, planned in advance

Parties prepare carefully for the meeting, using a written form designed for the purpose

Discussion covers a previous time period analysed through successes and

challenges from the standpoint of both parties

Discussion results in an agreement on future work tasks, training,

development needs, unit-specific guidelines

Parties deal with good practices, experiences

slide10

Impact assessment

Balanced scorecard, BSC

– a comprehensive evaluation system (Kaplan & Norton 1992)

How are the organisation's values, visions and strategies carried out

and materialised in the child welfare task?

What must be achieved in the child welfare in order to attain

the objectives (success factors)?

What is the aim – what are the essential, important and desirable

issues from the standpoints of the client, process, personnel resources

and effectiveness?

slide11

Inventory of indicators, assessment of their usability

Some indicators suitable for evaluating the operations

in a balanced manner are chosen for the BSC matrix.

Although key figures describing the operations are chosen

for the matrix, a more comprehensive and detailed group

of follow-up indicators is needed as a complement.

slide12

Evaluation system based on the Balanced Scorecard;

a successful chain of child welfare services

(Lumijärvi)

slide13

Personnel's performance capacity

- sufficient number of personnel

- competence and training

- ability to innovate

- work motivation and work satisfaction

- workload to be managed and ability to work

- well-functioning personal relationships

- joint values

slide14

Procedural smoothness and cost-efficiency

of child welfare work

- methodicalness and schedules of care

- reasonableness of operating costs per care period

- optimal relation between nurse and child in relation to the need for care

- number of cases in relation to the need for care / nursing costs per year

- utilisation rate of places in the institution

slide15

Quality of child welfare work

  • - good accessibility of nursing staff and availability of support
  • well-functioning nursing situations and communication
  • psychosocial functionality of nurse-child relationship
  • - functionality of cooperation
slide16

Effectiveness and adequacy of child welfare work

  • children's, family members' and nursing staff's views of the successfulness of care
  • (reception of support, clarification of life situations, remedy of disturbances, decrease in adjustment problems, development of self-control, security of child's growth environment)
  • positive changes in the condition and behaviour of children
  • - decrease in number of children queuing for care
slide17

Evaluation of the realisation of the child care plan is part of

the evaluation of the unit, and part of the development discussion

with the primary nurse and the associate nurse and their evaluation

Perception and understanding of child's entire life

Further methods:

HUOMIS barometer

HUOLISEULA indicator

VALMIS indicators – self-developed indicator

KARTUKE project (www.kuntatyonantajat.fi)

Hierarchy of indicators

Self-reflection

(Rousu, Sirkka ja Holma, Tupu: Lastensuojelupalvelujen onnistumisen arviointi)

slide18

Utilisation of analysed data

Documentation and analysis of measurements and results

in the light of previous theories

Outcome: “GOOD PRACTICES”

LET THE GOOD RESULTS SPREAD AND GROW