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Overview of Hotel Systems. Pearl Brewer, Ph.D. University of Nevada, Las Vegas. Overview of the Hospitality Industry. Restaurant Systems. Hotel Systems. Casino Systems. Internet/ Intranet. TRAVEL AGENTS. AIRLINE RESERVATION SYSTEM GDS. FORECASTING &

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overview of hotel systems

Overview of Hotel Systems

Pearl Brewer, Ph.D.

University of Nevada, Las Vegas

overview of the hospitality industry
Overview of the Hospitality Industry

Restaurant

Systems

Hotel Systems

Casino Systems

hotel systems

Internet/

Intranet

TRAVEL

AGENTS

AIRLINE

RESERVATION

SYSTEM

GDS

FORECASTING

&

SCHEDULING

REMOTE

SALES

MARKETING

CREDIT CARD

AUTHORIZATION

& EFT

PAY PER

VIEW /

CHECK OUT

TIME &

ATTENDANCE

CORPORATE

GUEST

HISTORY

FTP

MAID

DIAL-IN

SALES &

CATERING

SYSTEM

CORPORATE

ACCOUNTING

SYSTEM

MAINTENANCE

ENERGY

FIRE &

LIFE SAFETY

ELECTRONIC

LOCK &

SECURITY

SYSTEM

Energy

Management

CALL

ACCOUNTING

SYSTEM

(CAS)

E-MAIL, MIS, DSS, ESS, EIS

PABX

(SWITCH

VOICEMAIL

MESSAGE

HANDLING

MINI

BAR

INTERFACE WITH

DIRECTION OF

DATA FLOW

WAKE-UP

SYSTEM

Hotel Systems

Central Reservation System

PMS

Guest Internet Access

YIELD

MANAGEMENT

Hand Held

CRM

Purchasing

Golf System

back bone technologies
Back-Bone Technologies
  • PMS (Property Management Systems)
  • CRS (Central Reservations Systems)
  • GDS (Global Distribution Systems)
  • POS (Point of Sales)
  • Sales & Catering
  • Yield Management
  • Guest History
  • Loyalty Programs
  • Telecommunications Systems
  • CAS (Call Accounting Systems)
  • In-Room Systems
  • Locking Systems
  • HR (Payroll, Time & Attendance, Labor Scheduling)
  • Accounting Systems
property level reservations
Property Level Reservations
  • Make reservations from
    • Telephone calls
    • Web site
    • Travel Agents
    • Mail
    • Other
  • Reservations should Transfer from
    • CRS
    • GRS
slide7

Guest Accounting Module

Account

Creation

Check-In

Account

Entry

Account

Posting

Account

Update

Account

Settlement

Check-out

slide8

Functions of the Rooms Management Module

Rooms Status

Availability

Room/Rate

Assignment

Housekeeping

Auxiliary

Services

In-House

Information

property management system lodging management system lms
Integrated solution

Hotel Front Office

Housekeeping

Accounting

Options

Handheld check-In

Print room key on the fly

Check-in/out Kiosk

Internet Booking Engine

Property Management System: Lodging Management System (LMS)
pms initial screen
PMS –Initial Screen
  • Enter Guest Information
  • Info about Stay
    • Arrival & departure
  • Room Type
    • Assign room
  • Payment Type
  • View Guest History
pms guest folio
PMS – Guest Folio
  • List all charges
  • Allows charges to be moved to another folio
  • Allows splitting of bill
  • Allows access to other information such as guest history
what is an energy management systems
What is an Energy Management Systems?
  • This system is designed to control equipment for the purpose of maintaining comfort levels in the property. This allows some equipment to be automatically turned off and on based on the set criteria (temp. control, etc)
energy management systems
Demand Control

Duty Cycling

Room Occupancy sensors

Energy Management Systems
time and attendance jd edwards
Tracks Labor Hours

Allows clock in on multiple systems

Forecasts Labor Needs

Time and AttendanceJD Edwards
electronic key locks
Electronic Key Locks
  • Guest Safety
  • Can Interface to Energy Management System
  • Internal Security
    • Tracks employee movement through rooms
electronic key lock systems
Keys are typically made at the front desk but could be a kiosk

Keys are typically a “key mag-strip card” but could be any mag-strip card (credit card).

Electronic Key Lock Systems
hardware
Hardware
  • Touchscreens
  • Customer Terminals (Funpad)
  • Self-Service & Kiosks
  • Handheld Terminals
hot technologies

Hot Technologies

What’s Going On In The Outside World?

the general hotties
The General Hotties
  • Wireless
  • Voice Recognition
  • Biometrics
  • Artificial Intelligence/Intuitive Systems
  • Smart Cards?
  • Global Positioning
the general hardware story
The General Hardware Story
  • Focus on New Components
  • Speed
  • Storage
  • Monitors
  • Keyboards?
  • Video & Voice Embedded
  • Peripheral Development
  • The New Look & Feel of PC Technologies
new points of distribution
New Points of Distribution
  • Automobiles
  • Handhelds
  • Television
  • Phones
  • “Captive” Opportunities
    • Airplanes
    • Hotel Rooms
    • Seats
  • Others
a little out there
A Little Out There?
  • Personal Area Networks (“PAN”)
  • Wearable PC’s
  • Watch the Watches
  • eShades