Certificate in Public Services Information Management (PSIM) - PowerPoint PPT Presentation

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Certificate in Public Services Information Management (PSIM)

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  1. Certificate in Public Services Information Management (PSIM)

  2. Shirley Thorne Information Services Manager Hampshire County Council (cxpust@hants.gov.uk)  Mike Hart Professor of Business and Informatics King Alfred’s College, Winchester, Hampshire, UK (M.Hart@wkac.ac.uk)

  3. The long tradition of public sector reform • Economy, Efficiency, Effectiveness stretch back to the foundation of the Audit Commission in 1982 • Belief in the benefits of the private sector • Now ‘joined-up government’ • Best Value, CPA, partnerships..

  4. The development of e-government • A stream of White papers on e- government • 2001- 40 % services available electronically • 2002 – aim of 75% • 2005 – aim of 100% • Doubt has been cast on the feasibility of this !

  5. Information Services in Hampshire • 4 Information Centres • Over 100 Local Information Points • 113,495 enquiries at £2.08 per enquiry • 241 staff trained from other information sites • http://www.hants.gov.uk/info/performance.html

  6. Information Services in Hampshire • Local Information Points by area • Basingstoke and Deane • East Hampshire • Eastleigh • Fareham • Gosport • Hart • Havant • New Forest • Rushmoor • Test Valley • Winchester

  7. Hantsweb – Monthly statistics June, 2002: Source: Hantsweb

  8. Certificate in Higher Education: Public Services Information Management • New qualification designed as in-service, one half day a week for 2 years • Study - Government - Information and Communications Technology - Customer Care - Information Management

  9. Certification in Public Services Information Management • First of its type in the UK • Will make use of a Virtual Learning Environment • To be put on-line nationally in 2003-4 • Leads to further Diplomas, Degrees (studied in a part-time mode)

  10. Certification in Public Services Information Management Website: http://www.hants.gov.uk/psim

  11. What have we learned from the partnership ? • Busy professionals can seize opportunities • We enter each other’s worlds • Accessible services and customer care are principal drivers • Advances in ICT aids collaboration

  12. What have we learned from the partnership ? • Synergies are possible : 1+1=3 • Course members will spread good practice • Collaboration between different parts of the public sector furthers our mission in a concrete form