Shirley Thorne Information Services Manager Hampshire County Council (firstname.lastname@example.org) Mike Hart Professor of Business and Informatics King Alfred’s College, Winchester, Hampshire, UK (M.Hart@wkac.ac.uk)
The long tradition of public sector reform • Economy, Efficiency, Effectiveness stretch back to the foundation of the Audit Commission in 1982 • Belief in the benefits of the private sector • Now ‘joined-up government’ • Best Value, CPA, partnerships..
The development of e-government • A stream of White papers on e- government • 2001- 40 % services available electronically • 2002 – aim of 75% • 2005 – aim of 100% • Doubt has been cast on the feasibility of this !
Information Services in Hampshire • 4 Information Centres • Over 100 Local Information Points • 113,495 enquiries at £2.08 per enquiry • 241 staff trained from other information sites • http://www.hants.gov.uk/info/performance.html
Information Services in Hampshire • Local Information Points by area • Basingstoke and Deane • East Hampshire • Eastleigh • Fareham • Gosport • Hart • Havant • New Forest • Rushmoor • Test Valley • Winchester
Hantsweb – Monthly statistics June, 2002: Source: Hantsweb
Certificate in Higher Education: Public Services Information Management • New qualification designed as in-service, one half day a week for 2 years • Study - Government - Information and Communications Technology - Customer Care - Information Management
Certification in Public Services Information Management • First of its type in the UK • Will make use of a Virtual Learning Environment • To be put on-line nationally in 2003-4 • Leads to further Diplomas, Degrees (studied in a part-time mode)
Certification in Public Services Information Management Website: http://www.hants.gov.uk/psim
What have we learned from the partnership ? • Busy professionals can seize opportunities • We enter each other’s worlds • Accessible services and customer care are principal drivers • Advances in ICT aids collaboration
What have we learned from the partnership ? • Synergies are possible : 1+1=3 • Course members will spread good practice • Collaboration between different parts of the public sector furthers our mission in a concrete form