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University of Louisville and Allen & O’Hara Education Services: A Partnership in Excellence. Awarded: Spring 2010. Highlights of Partnership.

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university of louisville and allen o hara education services a partnership in excellence
University of Louisville and Allen & O’Hara Education Services: A Partnership in Excellence

Awarded: Spring 2010

highlights of partnership
Highlights of Partnership
  • UofL and Allen& O’Hara (A&O)came together as partners in 1998 as they collaborated on a series of housing facilities to be designed, built and managed by A&O beginning the fall semester, 2000. Housing Foundation formed by UofL that hired A&O as “manager” for the new facilities
    • More cost efficient in construction and daily operational expenses
    • More timely (faster) than state construction guidelines
    • Placed no new debt on the university’s or state’s debt capacity
highlights of partnership1
Highlights of Partnership
  • From fall, 2000 – present: added 1,288 beds to the adjusted UofL housing inventory (1,700) for a total on-campus capacity of approximately 3,000.
  • Enabled UofL to raise on-campus capacity from 9% of FTE to 19%
  • Provided a variety of housing options in both style and cost
  • Provided an opportunity of utilizing the strengths of both educational and privatized based management for the students of UofL
initial 10 years of partnership
Initial 10 years of partnership
  • A&O referred to their halls as University Louisville Properties (ULP)
  • UofL supported occupancy of ULP by changing initial prohibition of freshmen to the halls to allowing freshmen to live there
  • ULP functioned under landlord tenant lease business plan for student occupancy; UofL continued under standard educational based license
initial 10 years of partnership1
Initial 10 years of partnership
  • ULP Manager worked directly with VP for Business (who oversaw housing foundation) for most business related items; and with director of Housing for student concerns
  • ULP honored Housing’s expectation for student development and adjudication
  • ULP provided quality programming for students in their area separately from UofL halls
  • Student staff of both were trained together on such areas as crisis response, student code of conduct , and other common areas
  • Both areas began a gradual combination of student processes and response
enhances in partnership since award
Enhances in partnership since award

Goal: To create a seamless environment for students, parents and the university

  • Business and Operational Processes
  • Education / Leadership Practices
enhances in partnership since award1
Enhances in partnership since award
  • Business and Operational processes
    • ULP changed from Landlord Tenant leasing to university license
    • Created common processes (Application, Assignment, Billing through student accounts, Cancellation timeline and processing charges
    • Changed waitlist to be through room change route instead of holding out for desired assignment
    • Combined some outsourced services into one agreement (laundry, data system)
enhances in partnership since award2
Enhances in partnership since award
  • Educational / Leadership
    • Combined RA selection and training processes
    • Created a collateral work system that includes the RLCs from both areas in the rotation
    • Provided first year mentoring experience in all halls
    • Combined fulltime staff meetings and created joint development goals and events
    • Included ULP manager as a member of the director’s leadership team
enhances in partnership since award3
Enhances in partnership since award
  • Overall Benefits gained
    • Foundation shifted under VP Finance who minimizes involvement with management to bonding / budgeting and oversight of ground lease
    • Housing is included as either an approver or “recommender” in all aspects of University relation to Foundation business
    • Students don’t know a difference in who is managing or overseeing facility
    • Campus sees common policies, processes and overall strength of on-campus Housing