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Mobile Enterprise Content Management . Ric Eschenwald Government Solutions Architect, FileNet Corporation. Agenda. Introduction to FileNet and Fujitsu Introduce the Solution Explain Why it’s Different Examples Q&A.

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mobile enterprise content management

Mobile Enterprise Content Management

Ric EschenwaldGovernment Solutions Architect, FileNet Corporation

agenda
Agenda
  • Introduction to FileNet and Fujitsu
  • Introduce the Solution
  • Explain Why it’s Different
  • Examples
  • Q&A

“The true value of eGovernment applications is likely to be found in streamlining internal processes”

Gartner

enterprise content management
Enterprise Content Management

DocumentManagement

Imaging

WCM

Collaboration

ECM

ElectronicForms

DAM

RecordsManagement

VCM

BPM

what would be the impact on your agency if
What Would Be the Impact on Your Agency if…
  • The most relevant, up-to-date content was immediately available?
  • Process steps were automated or executed by the right people at the right time?
  • The right systems are transparently connected and updated?

They can makeBetter Decisions, Faster

agenda1
Agenda
  • Introduction to FileNet and Fujitsu
  • Introduce the Solution
  • Explain Why it’s Different
  • Examples
  • Q&A

“The true value of eGovernment applications is likely to be found in streamlining internal processes”

Gartner

government mobility
Government Mobility

Cellular Connection

Docking Station

Field Packet

Document Scanner

FileNet Back End

Mobile Worker’s ECM Resources

filenet fujitsu mobile solution architecture
FileNet / Fujitsu Mobile Solution Architecture

Work Stationwith P8 Forms Manager

Docking Station

Field Packet

Scanner

Scanner

Intra Department

Handheld

Digital Camera

Backend Legacy and Databases

FileNet Enabled ECM

Front Office

Field – Mobile Worker

FileNet Backend P8

Tablet PC with ScannerMobile Application – P8 Forms Managerand Mobile Gateway Client

Inter Department

Wireless GatewayMobile Application andMobile Middleware

Wireless Network(802.11, 2.5G, 3G, 802.16)

software hardware components
Software & Hardware Components

GPS Receiver

Biometric Device

Digital Camera

slide13

Real-time reports

Escalation management

what benefits are desired from mobility
What Benefits Are Desired From Mobility?
  • Increased field worker productivity
  • Higher management visibility into workforce productivity
  • Faster response to customer service requests - improves customer satisfaction
  • Improved asset and worker tracking
  • Increased worker collaboration and market responsiveness
  • Adoption of electronic-based forms to replace manual paper-based transactions
  • Higher worker satisfaction

“The average worker wastes more than 30% each day on document-related, non-value-added tasks, regardless of industry”

Gartner

slide15

Mobile ECM in Government

Local

State

Federal

All

Legislative

Packet

Health Dept.

Inspections

Community

Policing

Livestock

Tracking

(Mad Cow)

Child

Welfare

Border

Patrol

Mobile HR

Fire

Inspections

Public Works

Project Status

Mental

Health

Casework

State EPA

Field Work

INS

Fieldwork

Asset

Management

First

Responder

Data Gather

GIS

Field Submittal

Hospital

Inspections

Occupational

Safety

Inspection

Customs

Intake

Processing

Public

Utilities

Fieldwork

Code

Inspection

Probation

Fieldwork

DOT

Fieldwork

Human Svcs.

Casework

National

Park

Fieldwork

Permit

Inspections

City Council

Legislative

Packet

Workers Comp

Enforcement

Dept.

Agriculture

Reporting

USDA

Inspections

Parole

Probation

Field Work

Case

Management

(HHS)

State Auditor

Fieldwork

Parole

Fieldwork

FHA

Fieldwork

mobile social worker overview
Mobile Social Worker Overview
  • Business Problem
    • Too much time spent on administrative tasks
    • Need to spend more time with every child
  • Business Solution
    • Electronic forms to replace existing paper-based forms and reduce documentation time
    • Remote connectivity to provide accurate and timely reports
    • Collaboration with coworkers and supervisors
  • Solution Benefits
    • Reduce administrative time involved with documentation
    • Improve worker quality of life
    • Increase time spent with clients (children)
    • Accurate, undisputable electronic record of investigation
emergency first responder overview
Emergency First Responder Overview
  • Business Problem
    • Need immediate access to location information
      • Fire hydrants, sewers, electrical distribution, gas lines
    • Need to share incident information with commanders
    • Need to improve response time to life-threatening situations
  • Business Solution
    • Captures data and images related to incident – while on the scene
    • Remote connectivity to share critical information with commanders in real-time
    • Onboard device storage of critical location information
  • Solution Benefits
    • Provide real-time data to commanders to react faster
    • Reduce loss of life

Mobile Fire and Police

Mobile Paramedic

health dept inspection
Health Dept. Inspection

Business Problem

Utilization of the Workforce

Lack all the data and content in the field

Business Solution

Provide all relevant content in a work packet

Intelligent routes content and automates what used to be a manual steel basket intensive process

Solution Benefits

Field Efficiency way up

Integrate and share data with other investigative units

summary
Summary

The tools and resources that will enable you to address the most compelling problems you face today in making your field inspection processes more efficient and operationalize your business rules in the most rapid, efficient and compelling manner exist today.

FileNet offers the components to manage and deliver the information to your people, what they need, when they need it in order to make the right decision, right now.

Fujitsu offers the total solution that incorporates mobility devices, the methodology. Proven track record, vision and the resources to deliver the truly compelling solution right the first time.

agenda2
Agenda
  • Introduction to FileNet and Fujitsu
  • Introduce the Solution
  • Explain Why it’s Different
  • Examples
  • Q&A

“The true value of eGovernment applications is likely to be found in streamlining internal processes”

Gartner

questions and answers
Questions and Answers

www.filenet.com

www.us.fujitsu.com