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Hawkstone CMS

Hawkstone CMS. Courier Management Solution. 1. Courier Challenge. Challenge Of Getting Delivery Information Back To Base Absence Of Real-Time Delivery Tracking Inadequate Management Information From Courier Business Systems Lack Of Customised System To Match Specific Business Requirement.

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Hawkstone CMS

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  1. Hawkstone CMS Courier Management Solution

  2. 1. Courier Challenge • Challenge Of Getting Delivery Information Back To Base • Absence Of Real-Time Delivery Tracking • Inadequate Management Information From Courier Business Systems • Lack Of Customised System To Match Specific Business Requirement

  3. 2. Hawkstone CMS • Integrated Courier Management System • Modular For Custom Implementation • Real-time Feedback From Drivers About Delivery Progress • Dynamic Management Reporting On Courier Business Performance

  4. 3. Available Modules • The Scanning Application • The Call Centre Application • The Mobile Manager • The Administration Application • Reporting and feedback • Mobile application

  5. 3.1 Scanning Application • Simplifies computer inputs with bar-coded check points and system updates. • Fast and accurate system updates • Quick sorting of large amount of items

  6. Scanning Application Menu and screen shots

  7. 3.2 CMS Call Centre Application • Quick And Reliable Information • Application Caters For Unique Business Scenarios • Information Is Made Available Dynamically On Other Applications

  8. Call Centre ApplicationMenu and screen shots

  9. 3.3 Mobile Manager Application • Monitor And Control Your Driver Work Allocations • Dynamically Re-assign Items To Different Drivers • Used To Determine If All KYC Documentation Is Valid • Viewing Of KYC Documentation In Real-time

  10. Mobile manager applicationMenu and screen shots

  11. 3.4 Administration Application • Manage & Control The Entire Solution From One Central Application • Add, Edit And Delete A Multiple Amount Of Variables Like: • Agents • Security Groups • Call Centre Scripts, • Etc. • Super User Access To Change Status Codes Of Items.

  12. Administration ApplicationMenu and screen shots

  13. 3.5 Mobile Application • Works On Any PDA Device That Runs Windows CE. • The Driver Has An Overview Of Deliveries. • The Driver Can Do An Electronic Proof Of Delivery (ePOD). • Customer Must Sign On Device And Also Provide Feedback In The Form Of A Customer Satisfaction Report.

  14. Mobile Application Screen shots running on the Pocket loox

  15. 3.6 Reporting Application • Provides Real-time Reporting On The Progress Of The Driver And The Call Centre. • Ability To Drill Down To A Single Item Level For More Details • Search Function To Search For Items Not Currently Available, Or Which Current State Is Unknown. • Reports On Courier And Call Centre Performance • Reports On Customer Satisfaction

  16. Reporting ApplicationMenu and screen shots

  17. Thank you For more information, please contact Alec Avierinosor Cedric Boltman on 012 345-9260.

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