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Automated Pre-Penalties and Sanctions in Welfare Transition Program

Understanding the automated pre-penalties and sanctions process in the Welfare Transition Program is crucial for clients and career managers. Clients have 7 days from receiving an engagement letter to meet NOMA requirements, with repercussions for non-compliance. If a client fails, the case manager intervenes, possibly leading to automated sanctions. The process includes pre-penalty counseling and forgiveness policies, with clear protocols for successful and unsuccessful outcomes. Effective management of these steps ensures program adherence and client support.

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Automated Pre-Penalties and Sanctions in Welfare Transition Program

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  1. Welfare Transition Automated Pre-Penalties and Sanctions

  2. Objectives Objectives Understand Automated Pre-penalties and Sanctions When they start and how does the client know What must the Career Manager do Automated Sanctions and the Forgiveness Policy

  3. Initial Engagement Activity Codes Initial Engagement Activity Codes 492 491 Engagement Letter Initial Assessment

  4. When does the pre When does the pre- -penalty start? penalty start? Complete the Initial Assessment The participant has 7 days from the date the Engagement Letter is mailed to Meet with a career manager to be removed from the automated process

  5. How does the system know when to start? How does the system know when to start?

  6. How do the 7 days work? How do the 7 days work? •Customers will have 7 days to complete the NOMA requirements •Some participants may get more than 7 days if • The end date of the NOMA requirement is on a weekend • The end date of the NOMA requirement is on a holiday

  7. Mail Date Day 7 NOMA Requirements due date

  8. Referral Date NOMA Mail Date NOMA Requirements due date

  9. Client Screens Client Screens – – Initial Engagement Initial Engagement

  10. What happens if the participant fails? What happens if the participant fails? Case Manager OSST Generates DEO- WTP form 2290 Makes oral attempt Provide pre- penalty counseling, if attempt is successful Mails 2290 Sends an alert to case manager Enter case note

  11. Case Manager Oral Attempt/Counseling Case Manager Oral Attempt/Counseling Alert Alert

  12. Pre Pre- -Penalty Counseling To Penalty Counseling To- -Do Do

  13. What does the pre What does the pre- -penalty letter say? penalty letter say?

  14. What happens if the oral attempt What happens if the oral attempt IS NOT successful? successful? IS NOT System generates 2290 System mails 2290 Case Manager’s oral attempt – unsuccessful and no contact from customer System requests sanction (Auto sanction) on day 11

  15. What happens after an automated sanction What happens after an automated sanction has been requested? has been requested?

  16. What must the customer do if the What must the customer do if the oral attempt is successful? attempt is successful? oral Counsel the participant and set an appointment date/time to meet with you Log in to OSST and Complete the Initial Assessment

  17. What happens if the oral attempt is What happens if the oral attempt is successful and… successful and… The client logs in, completes the Initial Assessment End code 492 – Skill Development Screen The client attends the appointment End pre-penalty with complied – Alternative Plan Screen

  18. What happens if… What happens if… Client logs in and completes the Initial Assessment This is a 2ndfailure – set alert for 3 days DOES NOT attend the appointment Case manager notates the failure in case notes End Code 492 with “Not Completed” Manual Sanction Request if no good cause

  19. Automated Sanctions and the Sanction Automated Sanctions and the Sanction Forgiveness Policy Forgiveness Policy Case Manager OSST Borderline Clearly less than six months System alerts case manager to review Reviews the sanction history Clearly more than six months Determines the level Requests the appropriate level sanction Requests the appropriate level

  20. Sanction Forgiveness Sanction Forgiveness – – Alert and Case Note Alert and Case Note Alert Case Note

  21. Questions & Answers Questions & Answers

  22. Contact Us Contact Us Thank You. If you have questions or comments about this presentation, please contact us. Welfare Transition Program Email: WTProgram@commerce.fl.gov

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