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VFM in assessment and care management

VFM in assessment and care management. 9 June 2011. Assessment and care management briefing. This briefing is the second in a three part series on VFM in social care.

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VFM in assessment and care management

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  1. VFM in assessment and care management 9 June 2011

  2. Assessment and care management briefing • This briefing is the second in a three part series on VFM in social care. • Councils are transforming their approach to assessment and care management to adapt to personalisation and to respond to budget cuts. • We are seeking the views of the group as to how our briefing could best help councils.

  3. ADASS self-directed support model Rapid Response Information/ Advice/ Guidance Assessment Care & Support Delivery Review Reassessment Assessment RAS Re-ablement/ Further Assessment Support Planning Brokerage 1st Contact/ Screening Pathway redesign Workforce pay and numbers review FACS and means-testing Electronic assessment Lean processes Parallel running Greater emphasis required Improved websites Single point contact centre Lower grade staff collecting info Improved transition for children Back office review E-payment E-monitoring of care ULOs Better use of staff time Improved web sites

  4. Audit Commission work completed and in progress • Fieldwork site visits to East Sussex, Oxfordshire and Wigan took place in Feb/ March • Data analysis combining activity, expenditure and workforce data is in progress • National briefing to be published in autumn • Data analysis tool for councils to be published alongside

  5. Early findings (1) • Oxfordshire has already made significant cash releasing savings by reducing social worker and management posts and recruiting to “coordinator” posts. Teams have been reorganised to localities rather than specialisms/ care groups. Savings have been £1.4m. • Wigan has carried out a timesheet exercise and workshops with staff on the role of the social worker. The council plans to save £0.6m.

  6. Early findings (2) • East Sussex has carried out a lean review of the social care pathway to address bottlenecks and inefficiencies. Efficiency savings of £1m are forecast. • Data analysis is expected to highlight variation in unit costs and productivity.

  7. Possible chapter structure for briefing 1) What is assessment and care management? 2) What needs to change and why? 3) “Where are you?” challenge 4) What can you do about it? 5) What else needs to change? There will also be a data analysis tool to allow councils to benchmark themselves

  8. Questions for the group • How should we best frame the key messages to provide constructive advice for councils? • What haven’t we considered in this briefing?

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